George Washington University Hospital

Reviews 3

PA

Paulette Shade

THE GREETING. Okay, the security guard that helped me was nice. Even though it was more important to talk to her co-worker about personal business than it was to make sure that people were getting help. The registration person was nice and the person who took my vitals was nice. I came in with chest pain and was told to have a seat by the security guard. Most places, when you say you have chest pain they react immediately in the event that you are having a heartattack or something. I waited about 15 minutes (luckily I wasnt having a heartattack). THE REGISTRATION PROCESS - which was done while standing because they didnt have any chairs there and I had to lean on the wall because i wasnt feeling well. While being registered, I was asked why I was there and told the gentleman that I was having chest pains and he proceeded to tell me how important it is to unplug your phone from the charger before taking the charger out of the wall. Then I go in the back for an EKG (all of 2 minutes) and the lady who helped was nice. I spoke with a nice nurse and 2 nice doctors. Then they sent me to get an X-ray. I waited in the hall for about 30 minutes (chest is still hurting) and I asked someone did they know that I was there. Of course the lady told me yes, and about 15 minutes later a nice tech takes me back and does my x-ray. I go back to my room for about 45 minutes and was given 2 Tylenol. At this point, my chest is calming down and my head is hurting. Another maybe 15 minutes after that, my chest started hurting again. Nobody came in to check or anything. I was just left there with a closed curtain. Then a man came and told me to get dressed and he would take me to "discharge". In that area is everyone who is waiting to go home. There is NO PRIVACY. A nurse comes to your chair and tells you what you came in for what they did and what you are leaving with (if anything) and EVERYONE IN THE ROOM CAN HEAR HER. I forgot to mention, that you had to sign a HIPPA consent when you got there, but I guess that went out of the window once you made it to "discharge". When the nurse finally got to me, I asked her would she like it if her business was being told to anyone who would like to know. And she hits me with the "I dont understand what youre saying" (as in not understanding the English that I was speaking in America) so I asked her again. She has no problem with her business being put on front street. I felt that the visit was being ran as if I was in a clinic or in a third world country. The privacy and professionalism was out the window. Yes the few people I came in contact with was nice, but I wasnt there to meet nice people. I was there to get help for my chest pain (that I still have). What was my diagnosis when I left you ask? Chest pain. [blank stare] Did they fix the problem? Nope. I hope that I never have to go to that place again. Since it is a Univeristy Hospital you would think that things would be done differently, but dont get your hopes up. It might as well have been a clinic in the worst neighborhood that you could imagine, but being ran by nice people. You may not get fixed and you may still leave wondering what was wrong with you. In the end, they smiled while charging your insurance thousands of dollars and gave $25 care.

M

M C

HORRIBLE EXPERIENCE HERE! STAY AWAY & KEEP YOUR FAMILY AWAY FROM HERE! I almost died here because of lazy nurses and operators who totally ignored my calls for help when I had COMPLICATIONS. I couldnt breath! I called for help to get my nurse to give me Benadryl three times and I WAITED 10 minutes each wait and this was in the Neurology department stroke patients department when I was moved there from ICU. Beware! Dont leave your love ones UNATTENDED! The nurses will disappear and so does the PCAs or CNAs. I was rushed there this May 2nd 2017 and I was admitted only after almost the whole day waiting with no water and no food. They said no food and water because I will have a procedure for Aneurysm but the next day was when I had a high pulse 150 to 180 after I was so dehydrated and been starved until 6 am in the morning May 3rd. The nurse in ICU was BRUTAL to me and gave me a STRAIGHT shot of POTASSIUM which woke me up because of PAIN IN MY VEINS. She should have given it to me slowly but that nurse was not doing anything all morning and decided to give me in a fast way. She did not even tell the TRUTH to the doctor who was also panicking when I was having a close call of Cardiac Arrest. Yes! I KEPT saying I need water and food and OBVIOUSLY DEHYDRATED!!!! So CLOSELY TO DYING THERE! After Angiogram that was meant FIRST then surgery of my Aneurysm which they decided not to do even it was signed and agreed, I had a complication with dye contrast. I was still in ICU feeling so sick and nobody cant figure it out until I was switch over to Neurology. Amar was the nurse there who avoided my room at all hours. She was also the one who pulled my hurt left arm when she tried to draw blood but failed to do due to me being dehydrated. She should know that because she NEVER gave me water AT ALL the whole time she was there. Terrible nurse Amar and operators who IGNORED mt CRY FOR HELP! I called for help and the call button operator DID NOT HELP AT ALL BUT HANGED UP ON MY THIRD CALL since I called 3x every 10 minutes. I had to stand up myself to get help and that is when Mary saw me and asked help from Brandi. Only Brandi who is another nurse who was the one who helped me , who tried and saved me despite of troubles of what Amar had left. My blood spattered out of the IV when Amar left the blood pressure automatically check my blood pressure while I have the IV on the same left arm. I was given a shot of 25 Benadryl that failed and that is when Brandi saw my allergy come out of my body. It was then another 25 Benadryl was given and I was able to breath after several minutes of that shot. It was a SILENT KILLER ALLERGY that could have KILLED ME. Nobodt called me back after I spoke to someone about my complain to help me with my close encounter. Poor management in GWU. I dont recommend anybody to go there AT ALL. Your cry for help wont matter if you are a patient there. Also, you will have evety hour disturbance from Interns or Residents coming in to ask same question over and over not giving someone near death happening a break. HORRIBLE!

JE

Jessica Mccullough

I recently had surgery at GW University Hospital. I had a "female-related" surgery and somehow got a male post-op nurse, which I would have said no thank you to had I been asked. THIS MALE NURSE WAS A NIGHTMARE! HE VERBALLY AND EMOTIONALLY ABUSED ME; HE WAS AGGRESSIVE TOWARDS ME, AND HE WAS A SNEAK (reminded me of Eddie Haskell!). I went to scratch my nose and he grabbed my hand and slammed it down, stating: "Dont do that"! Then I went to scratch my nose again, and once again, he grabbed my hand and slammed it down on the bed again. He never offered a reason why I couldnt scratch my nose. I asked him various questions about my surgery--each time, he responded "Dont worry about it!" I asked him how long my surgery was--"Dont worry about it!" he snapped. I feel like he thought of me as a feeble, old lady, while he was this impatient, abusive nurse that we all read about. He was sarcastic and belittling. Not getting answers to my questions was more than frustrating! Heres the sneaky part: Any time someone would come near us, hed ACT LIKE MR. ATTENTIVE AND MR. WONDERFUL. It was all a big act, and I saw right through him. I have reported him to management. He should not be in this field. The pre-op nurses? The OR nurses? GREAT! My post-op nurse? A DISASTER! When I got into the car, he didnt say one word: not "good-bye," not "good-luck," not, "call us if you need anything..." Nothing! Hes about as unprofessional as you can get! The "Patient Experience" department called me the day after surgery and I told the caller everything I could about my experience. . .the guy on the phone said he could not give me the male nurses name. How can I write a letter to the hospital president if I cant have the abusers name? Im afraid that my complaint will not get noticed and that sneaky, nursing-home-style abuser will get away with abusing seniors again! I am 61 years old.