Shively Animal Clinic & Hospital

Reviews 3

A

A Private User

If I could give this place no stars I would!! We got a new puppy on Sunday and took him and our older dog who is 4 to shively because that is were we took the dog last year for his one year rabbie shot. The wait time was around three hours to begin with, we chose to do a three year rabbie for the older dog this year for time saving reasons. When we got home after spending around 5-10 min outside playing with the new pup and older dog (Tank) we went inside and Tank starts having seizures!! Called Shively and they said to bring him back up there so we do, we also bring the puppy as well to make sure he is ok. When we get there they take Tank back and make me wait for another 5 min. Dr Rachel Cohn (?) than comes in and tries to explain to us that our dog had a seizure because he had gotten "too excited" she checked the puppy and said he had no side effects, and that a seizure is not a side effect of a vaccine!!! Just simply that somehow after 4.5 years our dog who has been in for vaccines and who is a very active and healthy dog just simply got "too excited" this time and had a seizure! We didnt believe her but we had them keep him overnight to run blood work, we went outside and called two different vet offices as we sat in the parking lot for them to tell us right away that it was a reaction to his vaccine!! When Shively called us three hours later they said Tanks blood work all came back fine he is a healthy dog and his levels are normal, we could pick him up the next day. When we go to pick Tank up they never even explain a prevention they never even ACCEPT a fault! And they tell us we have to pay for it even though it is something they clearly did!! When we told them thats fine well be calling our lawyers about how they mistreated our dog they call the police!! I tried to ask them for copies of his records and they dont want to give them to me, they say its their policy not to give records, I said that s not ok I need to give them to my lawyer so the girl goes back and asks again and comes back and says I have to wait 5-7 days they will mail them to me. She walks off and I stop her and say arent you going to get my address to which she replies with a laugh!!! I told her it isnt funny she messed my dog up and shes laughing about it!!! She takes down my info and I tell her ill be back for his records and shes still laughing, to which I reply to her "Im glad you thing its funny you mess my dog up and wont accept fault and you will be giving me my records to give to my lawyer!" This is the worst place EVER, their sevice was terrible and they will be hearing about it for a long time, you do NOT treat people or the animals they love in this fashion, to some people their animals are their babies! All we asked for was a ownership for what they did wrong and they could never do that!!!!

DO

Donna Thomas

Doctor Joyce deserves to lose her job. Every other person I encountered was very nice and apologetic. I would just like to share my expirence at this animal clinic. On the 14th of August I had brought my car Apollo in to be looked at. His condition was very concerning. He has stopped eating and lost a ton of weight. When we finally brought him into the room they took his weight. After that doctor Joyce arrived. The first thing she says is "This is a very sick cat." Which we had already known, Then she proceeded to check his heart rate and other vitals. She asked what symptoms he had been having and we told her. As she asks this our cat Apollo is crying frantically. We are distraught over his reaction. Then she proceeded to say "Your cat is dying". With absolutely no remorse. What she meant is he is dying right then and there. Then she says "Your cat has a tumor and has had a tumor for about two years." Mind you we adopted this cat from the humane society about 10 months ago. We said we hadnt noticed symptoms until after a week ago. Then she says "Even if you would have brought him in a week ago he still would have died." I am crying frantically at this point knowing my cat is dying right in front of me. Then she repeats that he has a tumor. Just to prove that he has a tumor she sticks a needle in my dying cat just to show me the fluid around my dying cats tumor. Not only did that tramatise me but it was very disrespectful to the family member that I had just lost. Then after he has past she reassured me that all the motion I was seeing was just reflex. She asked me and my boyfriend if we needed a minute. Both of us crying frantically at this point. Of course we need a minute. So we say our last goodbyes and this woman comes back almost an exact minute later just so she can help the next patient. Asks "Are you guys done yet?" Then proceeded to pick up my deceased cat. Asks me if I want his body or if Id like him cremated. I hate this women. She has ruined any further expirence I will have at this place and deserves to be fired.

A

A Private User

I have been a long standing customer at the Shively Animal Clinic my dog Bear has been a patient there since he was born. After suffering a stroke a few years ago he was doing well until last week when he was all the sudden unable to get up or walk. I took him in and had the Emergency" charge of $50.00 dollars paid to have him seen right away and was told that he needed some test, Xrays and fluids and that I would be called when they knew something. When contacted I was told that all of his lab result were good but the x ray looked like his spine has fused together and it did not look good for him but was given a 50/50 chance and they wanted to keep him a few days to see what happened. I went to see him the next evening and he was not able to lift his head or wag his tail so as a good parent I knew it was time to let him go and not suffer anymore. I was told that they would give him a shot and it only took minutes and he was at peace. When leaving they asked if I wanted him cremated and of course I did, I had him for over 8 years and he was a member of our family. Then I was asked if I wanted a "Private Cremation" which means he would not be cremated with a bunch of other animals and that cost would be $140. I agreed to the "PRIVATE CREMATION" and was told him could pick up my baby a few days later. I went in to get Bear and had to "SETTLE" my bill of $446 before I was able to get him, at which time he was handed to me in a brown paper bag wrapped up like a pork chop from the butcher shop with the name "Beau" on it not Bear but it did have my correct name on it because I was the one that had to pay them! How insensitive can you possibly be? They refer to your pets as your baby, but once they are deceased and cremated and you did not choose one of the over priced urns at Shively Animal Clinic they are handed to you in brown paper bags!! Do not use this vets office, could they not have spent a few dollars on a cardboard box after all I did pay the $140 for the "PRIVATE CREMATION". What heartless people!