Adventist HealthCare Washington Adventist Hospital

Reviews 3

RO

Robin Carrio

BAD BAD BAD. I discovered a close family friend of mine who had attempted suicide last night. She was transported to the hospital "voluntarily" as the police at the scene told us (she was still conscious excuse my spelling). Once there we werent allowed back for an hour. After causing a slight scene we (Her sister and I) were allowed back where she was asleep. We were informed she had bloodwork done and we were waiting for the results. The hospital was SOOOOO dirty. The waiting room had Cheetos scattered across the floor for the whole hour we were waiting and no one came to clean it up. The bathrooms were atrocious, broken soap dispenser with the refills scattered about on the floor mixed in with toilet paper and toilet seat covers. Once in the back it looked so dirty from the floors to the walls. Just an unsanitary feel. Everyone from the reception in emergency who when he was even at the window was idling on his phone. We waited a solid 10 minutes when we came in to even speak to anybody (good thing I wasnt bleeding out or having some type of EMERGENCY in the EMERGENCY room). The nurses in the back were extremely rude and not very informative. My friend was laying down in a room by herself with the curtain closed (real appropriate for a suicide risk right?!). She had an IV in her arm but no fluids in them along with a monitor for her oxygen and heart rate. We immediately wanted her discharged so we could bring her too a hospital in our hometown of Fairfax County. Call us spoiled but I couldve swore Montgomery County was supposed to have the same high quality care as Fairfax county. No one came and checked on her the whole time we sat with her (about 20/30 minutes). She woke up and we told her we were going to try and get her discharged so we could take her to Fairfax where we already had an appointment to have her admitted into a mental health institution. She got a bit irrate when she saw the the condition of the hospital. There was a man man right next door getting stitches and we could see the nurse running back and forth out of the curtain with the same gloves touching things on the counter and then going back to work with his open wounds. OK we were being nosey but whatever. The man ended up getting frustrated and leaving saying he was going to a different hospital. My friend took her moniter off her hand which caused her heart rate to go flat. Mind you the curtain was closed except in the corners where it could barely reach. Shocker alert: no one came running wondering if the girl with 17 narcotic pills in her system had flatlined. At first we tried talking her into calming down but got irrate ourselves. She ripped out her own IV. I feel like it was more to get the attention of someone to get discharged. Definitely not good way to go about things but rge got the best of her. Her sister and I got escorted out. Luckily her room was a straight shot to the emergency room ambulance entrance where we ended up standing. They roughed her up! It was painful to watch. Shes only 54 maybe 150. She had around 5 people around her pushing her back and down onto the bed. we saw them pushing her chest down at which point they closed the curtain again. We saw shuffling feet and then it stopped at which point they sedated her. Worst hospital experience ever. Now we had to leave and drive an hour home leaving her all the way up in Montgomery county far from family and friends and they wont give us any information on her except that shes waiting to see the psychiatrist. Its been 12 hours now and still no call. She had no idea where her clothes were they they had her remove. No cell phone. And no way of contacting anyone. I gave them a paper before we left to give to her with all her family contact numbers and Im sure their neglectful selves didnt care enough to give it to her. It was quite a mess with people yelling and shoving and escorting off the premises. But it couldve all been avoided with professionalism and a clean environment. DO NOT GO HERE PICK A DIFFERENT HOSPITAL THIS ONE IS RUNDOWN, NASTY, AND UNPROFESSIONAL

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anisa zaman

The inpatient behavioral health unit of this hospital was very unaccommodating to my diagnosis. As much as I would like to soften my perspective on my treatment team, I simply cannot. As I displayed symptoms, I was inappropriately judged and was treated in a passive-aggressive manner (especially by the psychiatrist and social worker I was assigned to). I received information from the inpatient team that I did "not have a choice" in transferring to another hospital that I did not want to go to despite the fact that I admitted myself *voluntarily* to Adventist. I attempted a further explanation of this rationale or regulation, but the 2 minute "check-ins" are difficult to expand. As much as they were concerned, I felt that this particular approach they had was more threatening rather than supportive. A psychiatrist rolling her eyes to symptoms of anorexia nervosa and "treating" the condition with medication for HIV/AIDS or post-chemo patients is completely asinine. This environment is not willing to be patient for the patient itself. As soon as I was admitted, a "counselor" told me that my room was assigned. I went into the room I was assigned and the bed was not made up. In fact, there was another patients belongings on the bed. As I returned to tell him about the circumstance, he replied rather rudely "So are you going to complain?" If this man has credentials, I would be surprised because this is very inappropriate behavior for the position he is holding. I checked with the front desk to ask about this situation and it appears that they did not have a coherent system operating. It was a mess. Staff argued with each other and that prevented their progress as well as hope for patients. I remember my social worker most likely after reading a patients survey post-discharge asking why they didnt like their approach. A couple of staff members chimed in and agreed. The lack of insight within their own practice and environment is rather sad. Another note: I do not know if this exactly occurred because it was by mouth, but a patient had told a group of other patients including myself that a staff member on the "intensive" side of the behavioral unit exposed himself in front of her. This must be investigated. With the vulnerability of patients, especially those who are mentally ill and some having been sexually abused, this is insufferably abhorrent. It also took a very long time to get my prescription of my medications while discharging, as well as other patients. Again, this must be the disorganization. It is a pity because there really is potential. I would not endorse this hospital for anyone who is suicidal or needs help with a mental illness. As for the intensive care unit, I was treated very well. The nurses and technicians were very kind and I was more willing to recover than I ever was while admitted there. The neurologist I saw was very understanding and attentive to any needs or questions I had.

PA

Pat Spray

This hospital is so bad, my wife and I have it written into our Living Wills: take us to any other hospital OTHER than Washington Adventist @ Takoma Park. The hospital staff for the most part are indifferent and do not implement care ordered by the doctors (including those working in the cardiac ICU). An infiltrated IV, pointed out to an C-ICU nurse, received an indifferent shrug... she then pushed medication into the blown IV. This compromised IV site almost postponed a critical test. The physician who was conducting the test was very upset at the state of the IV. Doctor ordered follow-up care for the blown site lay unemployed on the bedside table 14 hours later - despite numerous attempts to bring the need for its use to the C-ICU staff. At this point we requested discharge from her cardio, despite having had a major heart attack 36 hours prior. Home was safer than Adventist Hospital. The hospital is FILTHY. During 2 stays over a 3 month period NO ONE was observed cleaning my wifes room. They do NOT use soap and water anywhere - relying instead on sanitizer and gloves. While this would be adequate IF protocol was followed... protocol is NOT followed. A 3rd stay (at another hospital) for viral meningitis probably arose from these lax practices. The hospitals billing and record keeping are unordered and chaotic. Over 2 hospital stays and 1 ER visit within a 3 month time span: drivers license information was scanned, insurance information provided. NONE of this information was retained OR provided to any of the caregivers who have billed back for services during those incidences. I want to know what happened to this personal information? It damned sure wasnt used to bill the insurance for hospital services, given to the doctors, rehab people, equipment providers or anyone else! This lack of co-ordination of the hospital billing department is having a knock-on effect 4 months later as we begin to receive bills (for the first time) marked "Past Due" and "Insurance Undetermined" from numerous providers representing the physicians and others who provided services during the Adventist Hospital stays. Of course, straightening out the financial mess will take more energy and time off from work (since all of this must be taken care of on weekdays between 9 and 5). Bottom line? Go to ANY other hospital. We have determined we would both rather DIE in the ambulance on the way to another hospital than EVER be admitted to any Adventist Hospital again - the care is shoddy, the facilities are filthy and the billing practices are horendous.