Brockton Neighborhood Health Center

Reviews 7

JO

Josh Smith

Ive never had more problems at any hospital than Brockton Neighborhood Health Center. My Dr. acted like she was in a rush and wanted me out of the office. I felt as if I wasnt wanted there. I explained to my Dr. I had a couple of things I needed checked out on my body and my Dr. never even bothered to inspect. Instead she game me referrals without even looking into my problem. My second visit to this hospital I had to see a urgent care Dr. because my Dr. was out for maternity leave. Ends up my insurance doesnt cover all of a urgent care visit witch was forced on me in the first place. After my visit I went to pick up a prescription witch the Dr. failed to put the notice in. I called and asked that they renew my prescription but my Dr. wasnt there so they said I would get a call back. Two weeks went by and I didnt get the call or prescription. I called and complained and once again they said they would get back to e asap. two weeks went by and I never got a phone call or my renewed prescription. When I called back again they said they didnt have any records of me asking for a prescription or calling about it. Ill never go there again! Im now looking for a new hospital and Dr.

---

KI

Kimberly Mallard

My PCP is amazing. Love her and her Nurse Practitioner! I attempted switching my therapist a few months back to have all my doctors in the same building but that didnt go as planned. The office was inside the urgent care office which was a nightmare, the two appointments I did go to I waited over an hour at each with a 5 year old mind you, and to top it off the second appointment was at 10am I got there at 940am and when the doctor finally came out at 1130 she said she wouldnt see me because when she peeked out at 1005am I wasnt there. The secretary told her I was in fact there early and that she was wrong and she still wouldnt see me. Unacceptable! I filed a complaint, never got called in for it and still to this day havent heard back about it and that all happened in February! So unprofessional. Its super disappointing. I have contemplated numerous times changing my PCP but its such a hassle and I really do like her. I will not go to this establishment for anything other then my yearly physicals! If my arm was hanging off and it was the only urgent care facility within 25 miles, I can honestly say I wouldnt go there... I hate this place.

---

AN

angela m

I went here to take my mother in law for her appointment here today ( 2-13-17 ) the people that Work theyre are rude and unprofessional. The doctor Chavan MD , Sunny is very rude and unprofessional , lets start with when he came in the room he had an attitude and just moving in the room like he didnt want to be bother with us , are you serious ? Then I missed a day of work to bring my mother in law for her appointment and I asked him to sign the paper for my work and he refused to sign it which got me a little upset , because first you came in the room with an attitude my mother in law has a strong accent so I was helping translating and he said " if I need you I will talk to you " basically telling me to be quiet when Im trying to help how unprofessional can you be ? My mother in law is older and said this probably had to be the worst experience shes experienced at a clinic / hospital. I will be calling the CEO to report this also trust me find any other place to go this place sucks and has so much unprofessional people working there.

---

DE

Debora Andrade

Ive been going to this place since I was 10 years old. The only reason why I stayed was because of Dr. Madeline Mbuyamba, she is awesome. She used to be my pediatrician and now she is my daughters. Other than that, the front desk is awful, they are rude and they dont give a crap about the patients. I tried to book an appointment for my daughter and they only had in November, I said thats fine. Then I get a call back saying my daughters insurance wasnt active, i told them I knew that but I was taking care of it and it wasnt good until November I would pay out of pocket not a problem, they said no and that they couldnt schedule it only when her insurance was all set. So I got the insurance all set, and I tried calling Saturday before labor day weekend to book the appointment for November, they said I had to call back on Tuesday to make and appointment? Ridiculous. I always try to see the good in people but their front desk, theres no way with them. FIRST IMPRESSION IS EVERYTHING!

---

DI

Diamond Majors

Terrible, Terrible place. The staff are so rude. I couldnt make a appt. I had to walk 7 blocks just to have a paper signed for work. I called 2 weeks in advance to try and make an appt. The front desk kept sending me to voicemail. Once I came in and waited 20 minutes in line. The staff at the desk told me I had to make a appt which I explained to her I was trying to do. This young lady. Threw my paper on the floor and said she wasnt going to help me. Then the man at the front desk called security. I stayed outside for 3 hours after speaking with weenie Pierce who gave me a urgent care appt. At 5:15. Then I came back and the same guy who called security on decided he wanted to parade around the office talking about me in front of my face. I couldnt believe the amount of disrespect I had to deal with today! Im calling the CEO and reporting the behavior asap in the morning.

---

BI

Bilson Silva

This Brockton Neighborhood Health Center really suck! The service is bad. They Were Getting Little Better Recently, But Now Um Noticing Thats Really Not Worth Visiting Brockton Neighborhood. The staff dont even know how to make you feel welcome! They created a website so you can communicate with your doctor, and u did send my doctor two emails and she never replied. They told me they would replay in just 24 hours. You go in for an appointment, and they take over one hour to call you in. The people working there talk about different things with coworkers and not pay attention to the task they doing. No smile on their face at all to make you feel special. Its really a bad choice going there. The people working there are unprofessional. They have plenty of staff members, but unfortunately they dont perform efficiently. DONT GO THERE! WASTE OF TIME!!!!

---

AN

Anna Ramos

Very poor patient service. Trouble scheduling appointments; unethical. I will never recommend anyone to this clinic. The essence of patient service by definition is not an attribute met by the employees of this medical division. I was appalled by the level of treatment I receive during the process of helping my mother seek for a primary care doctor. Subsequent to this matter I phoned another medical facility in town, which I was able to make an instant connection and received an immediate response. Maintaining professionalism in a healthcare industry is imperative. I thank the people of Signsture Medical Group for their service snd professionalism. Other clinics/healthcare division such as Bro cotton Neighborhood Health Center should emulate their practice in terms of patient service, and patient retention, as oppose to losing them.

---

---