LensCrafters

Reviews 3

ST

Steph G

This review is for my first and only experience at Seminole Town Center LensCrafters in late January 2015. Having recently moved to the area, I opted to visit an eye doctor closer to me as opposed to my regular eye doctor in another city. LensCrafter afforded me the opportunity to easily schedule an appointment online at a convenient time. Upon arriving, the staff was courteous, and I was easily able to fill out paperwork. They accept many types of insurance. These are the pros of my experience. At the time of my appointment, the optometrist, Dr. Mimi Nguyen was running behind schedule, so I had to wait longer than normal, somewhere between 20-30 min past my appointment time, which was inconvenient but expected. When it was my turn with Dr. Mimi, we went through the standard exams for lenses. Dr. Mimi likes to explain concepts in great detail, which is good for some people, but annoying for others like myself who have regular checkups. Her personality was a bit abrasive, and I felt she came off a little like a know it all. I believe she was a newer physician because a saw a degree from UCF on the wall, so maybe thats why she lacked bedside manner. Because Im honest, I always admit to my eye doctors that I occasionally sleep in my contacts, which I am aware isnt good for me (I always add that last statement). I expect one statement along the lines of "thats true - its not good for the health of your eyes" or something. But, at my admission, Dr. Mimi began patronizing me. I got lectured for about five minutes with some additional remarks throughout the rest of my entire exam. Furthermore, she wrote up a statement that stated something along the lines of (Im paraphrasing): "The patient slept in her contacts, and, therefore, her prescription may be off. The doctor is not responsible for this. The patient wishes to continue the exam." And, then I was required to sign it in order to receive a prescription. This was the MOST ABSURD thing Ive ever seen at a doctors appointment. So, I signed it and finished the exam. Dr. Mimi recommended trying 3 different contacts for one of my eyes because I have bad astigmatism, which I thought would be fine because my usual optometrist lets me take home contacts, try them out and then writes a prescription. But, things were different here.... So, I waited two weeks for my contacts to come in and then schedule an appointment to come back in. They give me the contacts to put in. Then, Im told that I should wait 15 minutes and go walk around the mall to see if theyre still comfy. Im thinking this is a waste of time, but I do that and come back. When I return, Dr. Mimi is busy with all her appointments and I have to wait an additional 15-20 min before a staff member tells her take a minute to look at me. Im given a quick eye exam, which I pass (my prescription was just fine even though I wore my contacts before my first exam - imagine that!). Then, she asks me if I want to try out another pair, wait another 15 minutes. I tell her that Im satisfied with these as I wanted to get out of there. Furthermore, she planned to schedule a follow up appt in 2 weeks to see if they were still comfortable, which I canceled. Ive never had such a complicated time getting contacts before. If you have lots of time to kill and love multiple appointment follow ups with someone who has no bedside manner, this is the optometrist you should schedule. If thats not your thing, I suggest booking with a different physician. By the way, I would not order contacts through LensCrafters because they are ridiculously expensive. I typically search online for the best price then contact 1-800 contacts and price match as 1-800 contacts can get pricy, too. They do have great customer service, and I typically receive my contacts within a week or less even though they say it takes 2 weeks.

MI

Michael Wallace

Today i was expecting to get a new pair of glasses from your store located in the mall in Sanford FL. My experience with Lenscrafters started out as a positive one, the salesman was courteous and welcoming and helped me with any questions that i had. After explaining i had already made the decision to get a particular pair of frames he lead me to the optometrist center where i was introduced to the office assistant. She too was very professional and listened when i had questions to ask. I filled out all of the forms that were required of me, including the basic uses and specialty uses i might use my glasses for. I was then led into the exam room by the assistant and given the pretests for the eye exam. when the assistant was finished she said the optometrist would be with me shortly. It was at this point that my experience at your store became unpleasant. I was given the immediate feeling that she had not read any of the answers to the questions that i had answered earlier, nor the intended uses of the glasses. This lead to much reiterating much what i had already answered. I had expressed that as i work as a automotive technician, my job requires me to see both far and near, and her response to my concern about this was to "Take off your glasses" This is not only not an option, it is hazardous to my health to do so. Throughout the exam by the optometrist i felt as though i was being rushed along, and when i questioned the her about the process of the exam she said that what i was seeing was all that my eyes had to see. As though if she had already determined what strength my prescription should be, not by my needs by but her opinions and standards were. As a result I do not feel that my eye exam had yielded accurate results, and would not be in by best interest of the health of my eyes. Furthermore, This planted a unease that lingered throughout the rest of the experience. Needless to say, and i did not make the purchase i had intended to make today. I understand that payment was issued for services rendered but under these circumstances i feel as though the service i received was inadequate and incomplete, and that it would be in my best interest, not to use, and discard the prescription that was given to me. I believe that the associates of this particular store should be given a lesson in customer service and perhaps in ethics as well.

KA

Kate Minner

Give this location another chance. Things have really changed for the better! My husband and I have been going to LensCrafters for the last 3 years. I will admit....my first experience at the Merritt Island location was not great. However, when we moved back to Sanford I thought I would give it a go because it was convenient and I know they carry the brands I like. I can understand why people were giving them bad reviews in the past. I saw Dr. Vo last June and he was marvelous. The office staff were very friendly...but the sales side was lacking. I didnt get glasses that day. Dr. Vo is the reason I returned this year with my husband and I was pleasantly surprised by the customer service we received after this visit. ***Things have changed for the better*** It is pricey...but I dont mind paying a little more for the convenience, speed of the whole process and designer brands. had a great salesperson, the manager introduced himself to me...the gentleman who actually worked on my lenses came out and assisted me as well. I actually had fun. Ive never written a review on google...but I felt compelled after seeing their current rating. Give them another shot...you wont be sorry.