|Address:||4813 Minnetonka Blvd, St Louis Park, MN 55416, USA|
|Working:||7:45AM–5:30PM 7:45AM–5:30PM 7:45AM–5:30PM 7:45AM–5:30PM 7:45AM–5:30PM 8AM–12PM Closed|
I will not be returning. Short version: They failed to follow up with an appointment as they promised to do and expect me to pay for their mistake & they were late starting my appointment and rushed me through to make up for it. While the staff was friendly and the clinic itself was clean, I am astounded by the unprofessional lack of record keeping in this office and Im not convinced the vets are as thorough as other vets I have taken pets to in the past. I took my kitten in for his first exam and round of shots and was told he would need a booster in 6 weeks for his Feline Leukemia vaccine. At the end of the appointment I went to the front desk to schedule the appointment but was told they would call me to set up an appointment in a few weeks. I didnt question this as it made sense to me that setting an appointment that far in the future may be difficult. I waited for a call that ultimately never came. After 6 and a half weeks, I called the office myself to check in to see if I remembered correctly that my pet still needed another appointment. It turns out that nobody ever set up an alert to follow up with me for a second appointment and that the second shot needed to be given WITHIN 6 weeks or else the series had to be restarted. This means that not only will I need to put my cat through another unnecessary shot and take off more work (since this clinic does not have convenient hours for people with normal work schedules), I also have to pay for the vaccine and office time THAT I ALREADY PAID FOR ONCE BEFORE. When I requested that I receive this re-do shot for free as it was their mistake and not mine that caused the first one to become useless, they said theyd allow me to skip the vet exam cost that they usually charge for new kitten appointments but Id still pay for the tech exam and the vaccine. Finally, I choose not to return because despite the fact that this clinic is more expensive than others in the area, I felt like I was rushed through the appointment since it was near the end of the day and they started my appointment 10 minutes late. Normally, I would have overlooked this, but in conjunction with the fact that they think it is acceptable to force their customers to pay for their mistakes I would not recommend this place to friends or family.
Hands down the best veterinary services and boarding services I have ever experienced! I boarded my cat for about 5 days a year ago when we had just moved to the area from GA. The keep a report card of his behaviors, eating and drinking, and bowel movements twice a day. They even called me to make sure he was doing okay the day after I took him home. You can see straight into the kitty condos from the lobby and they are extremely clean and not smelly at all. If you walked in blind-folded you would never even know that you were in a boarding/vet services facility the whole place is so clean. I decided to take my cat here for his yearly checkup since I had such a good experience with boarding. They remembered him a year later! The visit was phenomenal. The vet was very thorough and gentle with my shy little boy. She asked many questions and also left time for me to ask any of my own. She made sure that I was well informed so I could make the best decisions for my cats health. And again - they called two days later just to make sure he was doing okay :) I cannot express how happy and pleased I am with the services at this facility. I will be a customer here for as long as possible!
The City Cat Clinic has been a wonderful experience. Dr. Steffen Runquist and her staff are caring, compassionate, and optimistic. I began going to this clinic in the fall of 2016, after becoming frustrated with my previous clinics lack of empathy. Dr. Runquist and her staff called me frequently to check in on my cat, always genuine and truly interested in his condition. Unfortunately, Silas had small-cell lymphoma and has recently passed on. I am so grateful to have discovered the City Cat Clinic. My cats life was definitely extended because of the care we received. I also appreciated the quiet and relaxed atmosphere. It was so nice not to have barking dogs. I highly recommend this clinic. Thank You!
They took great care of our cat. We were nervous about having to get her front claws removed (due to the lease agreement in our home) but its been three weeks since then and shes had no ill effects. Her scabs are practically gone and everything is looking good. To get the laser declawing was more expensive (about $500 with the liver tests and everything) but from where were sitting it was completely worth it. We didnt need to take any pain medication home and she was totally fine.
A Private User
I recently moved and have been looking for a cat clinic that could compare to the one that I left when moving across country. City Cat Clinic was such a find! The ambience of the clinic helped calm my very nervous kitty. The space was immaculate, the vet visit was so pleasant, and after the check-up the doctor volunteered to give us a tour of the who clinic including the back area. We were really impressed and look forward to bringing our three cats there in the future!
Were super pleased with the folks at the City Cat Clinic, especially Kelly, the technician. She always gives Jessie, our Calico, her lion cut, and it looks so cute. Kelly knows just how to treat Jessie --with a soothing voice, treats, and taking her time so that Jessies anxiety level doesnt get too high. Weve been bringing Jessie here for years, and we honestly dont know where else we would go for the lion cut!
I have taken my cat here since he was a brand new kitten and they took such great care of him! From the demeanor of the doctors to the boarding and reception staff they are so professional and kind. I would highly recommend City Cat!
A Private User
Awesome Feline service! The staff are very knowledgeable and helpful. My cats love to stay here while we go on vacation. One stop shopping because of all of the cats needs are cared for. No worries with this clinic!
Weve used CCC for many years for both veterinary care and boarding. The staff is wonderful and caring. When weve had emergencies and had to put cats down theyre meticulous about following up and supporting us.
Very caring staff who made sure my cat Edna got lots of attention and affection. Very happy with the level of care. Edna was healthy and happy after a two week stay. Highly recommend.
This is a great place to take your cat(s) for care. The staff is very knowledgeable and friendly. They care about cats and it shows.
Great staff and service. Very caring. Since they specialize in only cats they really know how to safely handle them.
City Cat Clinic has always been really great with my cat!
Great cat only clinic with awesome and friendly staff
Best feline veterinary service in the area. Period.
Great and super friendly