Pearle Vision

Reviews 4

SK

Sky Larson

The first time I visited this place more than 3 years ago, they judged me harshly for only getting the free lenses my insurance granted me and did not want to let me walk out of there with my prescription in hand (Im sure they suspected I would buy other frames much cheaper online - they were right). The second time I went was a few months ago. The sales rep, I believe her name was Jamie? Was very polite and helpful. The doctor I saw for my exam was extremely rude (I should note: it was NOT Dr. Tom Meyer, but I dont actually know who it was). I went in specifically because I had noticed a change in my vision and knew I needed a new prescription because I was getting frequent headaches from having to squint to view things in the distance again that I could see before, and it had been 3 years since Id last visited. The doctor insisted I had 20/20 vision with my glasses on - sure, depending on how you quantify that I guess maybe I do, but the fact of the matter is there was a change that was negatively impacting my life. From then on forward he sounded like he didnt believe me as we went through the exam. I was asked to say when I couldnt read a specific line anymore. I would say I couldnt, and he would say "Really? Not even a tiny bit. Are you sure? Its not just a little fuzzy? Wow." At the end he looked at his paperwork and said, "I GUESS we could make a change..." He was very condescending and impatient, and didnt seem like he enjoyed his job much. Lets be real, not many people do, but when youre dealing with customers health you might want to be a little nicer, jeez. I felt like I was being treated like a drug seeker - how is getting my eyes rechecked going to negatively impact my life? If you write me a new prescription, oh no, maybe my eyesight actually barely changed and I get new glasses, the horror! (Comparing my old prescription to my new however definitely shows a difference.) When I went to actually purchase the glasses, there was some confusion about the price, they spoke of a $75 fee and they werent sure why I needed to be charged it. They discovered it was for something specific that is apparently required with certain types of lenses, OR with the blue-light blocking coating. Jamie was polite about it, I wasnt arguing with it or anything, if I had to pay it I had to pay it, but I was assured it would be waived, quoted the final amount, and paid with my card. When I received the receipt, I saw the mysterious $75, which did not get waived and was included in the final total they quoted me. If youre going to promise to waive something for me when I didnt ask you to, at least follow through or tell me you cant? Sheesh. After insurance almost $400 for a pair of not even -2.00 single vision glasses is absolutely nuts. And on top of that, they were toted to be anti-glare, anti-reflective with the HD coating that helps with blue lights from computers, but when I got them all I could see was the reflection. Every picture of me wearing them since shows this basically neon blue reflection in them. The anti-glare glasses I get for $30 at Zenni or for $100 at Bonlook dont even have a glare in my photos, what gives? I went back to Pearle Vision to pick up my prescription so I could buy online and intended to ask them about the anti-glare but the people I spoke with werent in that day and I was in a hurry. I wont be going there again after that experience. First picture is my glasses from Pearle Vision. Anti-glare? HA. Second picture are all my glasses from Zenni, same house, same lights, same chair and desk Im sitting in (with an Instagram filter but those dont remove glare, so).

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AL

Alison Johnson

I have never had good luck at any Pearl Vision so I didnt have my expectations set high when I walked in this location, but I didnt realize it would go so bad. The first time I was there I stopped in to see if I could get my pupillary distance measured since it wasnt on my prescription that I got from another Pearl Vision just a week before. The proximity to my workplace allows me to easily drop in to this location on my lunch break. I explained the situation to the man and he said no he could no measure my pupillary distance. I let him know that I have purchased contacts and prescription glasses and maybe he could just call over to the other store and get the PD from my last prescription or verify my story but he insisted he could not measure or get that information for me. I believe he was the manager of the store. Sad man...it would have taken about 2 minutes to measure it. My second time there was when I was getting my glasses adjusted. The woman who adjusted them melted the anti-reflective coating on my glasses. I put the glasses on and thought maybe they were just dirty so I had her clean them again. She said that they werent dirty and there was something wrong with the lens. I asked her what had happened to my lens during the fitting. She then explained that the coating had melted causing a crackled lens. She finally admitted she may have heated the glasses up too much which caused the cracking. She offered to replace the lens. So now Im wearing my old pair of glasses which is giving me a headache for the next 2 weeks until I get my current glasses back with the new lens. It is very alarming that she melted my glasses....was it her first day or something? Arent fittings pretty routine? My coworker said that the exact same thing happened to her several years back at this location. DONT GO HERE! THEY WILL MESS UP YOUR $HIT. My husband hasnt had any problems going there so thats why they get 2 stars instead of 1!

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DA

David Peterson

I have been going to this establishment to purchase glasses since I moved to Minnesota. Over the years I have found the staff to be very helpful. However recently I have been disappointed with the service I have received. I have also noticed racial prejudice amongst some of the employees working there. In my most recent interaction, Melissa was the individual helping me. During my interaction with her, she barely looked at me, offered no advice as others typically have and was very short and unwelcoming. On top of that, my glasses were adjusted but not checked to see if they were too tight. Resulting in a terrible headache. Over the last few years I have been supporting this establishment, I have had top notch service. It is shameful that this is the level of service I now receive. I have stopped by the store 3 times over the last few days and have received very mixed interactions. One of the employees I met with Saturday (cannot remember his name) was very helpful. Adjusted my glasses, checked to see if it was too tight and offered advice about care. This is the level of service I expect from an establishment of this caliber.

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RA

Raymond

Very expensive and not worth the price of their frames. The doctor was nice enough, but the support staff was rather rude. I went back to the store to get a copy of my prescription several weeks later and received way too much attitude for such a request. I was also refused the complete details of my prescription. I asked for the pupillary distance and was told that while they used that information to make my glasses they will only give out that information for an additional $25.00. "Thats not part of the prescription." But you used it to make my prescription prescription glasses? "Yes" Crooks and cheaters: I paid dearly for my eye exam and should be given all the information. Do not go here. Find an independent shop to support.

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