Quest Diagnostics Goshen PSC

Category:	Medical Laboratory
Address:	30 Hatfield Ln, Goshen, NY 10924, USA
Phone:	+1 845-615-1453
Site:	secure.questdiagnostics.com
Rating:	2.3
Working:	Closed 7:30AM–12:30PM 7:30AM–12:30PM 7:30AM–12:30PM 7:30AM–12:30PM 8AM–12PM Closed

Location

Photos 6

Reviews 7

Lisa Whittaker

This was my first, and last visit to Quest. I was overcharged for my copay and now have to fight to get it back. I was told that I HAD to give a credit card up front before they would do my bloodwork. I was hesitant because this seems very shady, but the person there didnt care about my hesitation and kept saying I would not be charged more than my copay, and that I couldnt have anything done if I didnt provide it. Well, guess what? I was overcharged by $40 a month later. I never received an invoice, just a credit card charge for the wrong amount. I now had to waste my time to call customer support and they dont even show in their system that my card was charged. Now I have to send them my credit card statement (via snail mail because the billing department for some reason doesnt have email), and wait up to 2 weeks (AFTER they receive it, whenever that will be) for a possible refund. I am skeptical that they will even give me a refund because again, their system does not show that I was charged, even though its clearly there on my statement. Sadly, I am sure I will be calling back in 3 weeks to get another run around. NOTE: customer service told me that they cannot force you to give a card up front and if it happens again to call the billing department while Im at the facility (wait on hold for 10 minutes, mind you) just to let them know they can go ahead without it. Save yourself the headache and try this, or better yet, do what Ill be doing and just go somewhere else from now on. This is absolutely sickening that they can get away with this. In my 15 years of having bloodwork done at several different laboratories, I have never had to give a card up front, and have never been charged incorrectly either.

Ruby Tartanian

I just went in for some blood work. I didnt have an appointment and waited for less than ten minutes. The woman was very nice and helpful and told me that theyd be able to fax the results to my doctor as I requested. I verified my insurance information with her and was not asked for a credit card number.

Andrew Platt

Rude. Could not get ahold of office to make sure they take my insurance so made an appointment with auto phone service to find out they do not take the empire plan

Amir Islam

Worst place, the phlebotomist are rude, the greeter has no manners! You have to wait 2 hours ..

Donald Herzog

Great service and nice people had a great conversation while services were provided

Anne Galante

Pleasant and professional!

Maria Tapia-Santos

beyond Rude !!!