Asheville Family Fitness & Physical Therapy

Reviews 6

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Thea Bryan

This place is absolutely horrible. The PTs themselves arent bad, but the office managers or whomever is in charge lack empathy of any kind. I was in a car accident and due to my injury had lost my job. I was going to regular appointments and the treatment was "OK" I guess overall. I thought I had been told they were going to be closed over the Christmas holiday and as a result missed an appointment. ONE appointment. I was told I couldnt come back in until I paid a $30 missed appointment fee. I get it, I understand that these things happen and that someone missed a client, etc. However, under the circumstances, wouldnt it be best NOT to lose a client and overlook ONE missed appointment due to misunderstanding? You would think so, but no. They refused to see me until I paid that fee. I ended up NOT getting the treatment that I needed. I called and told them repeatedly that I was out of work due to the accident and surviving on only $50 a week. They couldnt have cared less. Not only that, but when I asked about other treatment options they were rude, callous and condescending. Surely there are better places in town to take your money and get better treatment? I will not advise anyone to go to this place. They have no client empathy and are only concerned with the bottom dollar. THIS IS A FOLLOW UP: I finally found another place to see me. I am currently being treated at Merrimon Family Chiropractic and I have to tell you the difference is night and day! They have been so kind to me, I am getting much better treatment and it seems my injuries were worse than previously thought. The new place took X-Rays of my neck and back, which LPT never did. They also have my appts scheduled same time, same days of the week so there has been zero confusion. I had to cancel last minute one day and rather than charge me an exorbitant amount of money and then hold my treatments hostage, they simply rescheduled for the later the same day. I strongly recommend that if you have had a car accident or other accident DO NOT go to this place. They will show you zero compassion and mistreat you.

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Patricia Bratcher

I have had 2 referrals to Asheville Family fitness from my doctor. Last year on my very first appointment my husband totaled our car. He was in the hospital for around 24 hours. We only have 1 car so when I wasnt stressing over my husband or taking care of him I was dealing with insurance companies, rental cars etc because that was our only mode of transportation to get to any appointments and more importantly work! So we would be able to pay for our bills!! I called after things had settled down some. About 30 days later. I was told I had a $30 fee because I didnt call. I explained the car accident. I was told they would check with someone and get back to me. No one ever called. Well I was busy with life, and 2 surgeries but I called back around June or July this year. I was told to send another referral which my doctor did and they would probably take care of the fee, that they needed to speak to a manger. 5 months later No one ever called. Ive been going through infertility treatments and Im stressed out which makes my fibromyalgia (the whole reason for my need of therapy) worse. So I called in again. I was hoping for it all to be taken care of. Alyssa who talked to me said she would speak to the manger. I was told she talked Lisa (I think) the office manager. I was told they were not going to take away the fee. That they didnt hear from me. I should have called sooner. I called as soon as I could. Why does it matter if I called 3 days or 30 days? I still called. Im sorry but life and death situations happen. Im sorry I didnt know 48 hours before my husband almost died. If I would have known I would have tried to stop it from happening than dealing with what I did. Now instead of getting $100s in business for my therapy they are going to stick to the $30 fee. Very sad and upsetting that now I will have to find somewhere else for therapy.

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Nesta Kennedy

This is in response to the one star review. I do not work at this facility, but was looking into going there and have friends who have gone there and loved it. I think its just unfair to give one star because you missed an appointment and wouldnt pay the fee. Paying a missed appointment fee is completely standard practice. While I agree that Merrimon Family Chiropractic is a wonderful place, A) they also charge missed appointment fees like everywhere else and B) they offer different services and its important to also see a physical therapist if you have long-term issues as I do. If there front staff was unfriendly, give three or four stars. That can be fixed and doesnt make up the core of who the company is. If the actual people providing you care are also not good, that would be the time to give the lowest possible review score.

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Lisa Kiebzak

I love everything about Asheville Family Fitness. From the moment I walk in the door I feel like I am a part of something. The staff has become like friends or family. The atmosphere and energy is always very positive. Our GX4 instructor, Ross, is hugely responsible for keeping me fit and able to run our beautiful trails. He has even begun to join us on our Sunday trail runs! I also attend Trishs Step Aerobics class and LOVE starting my Tuesdays sweating and grooving with her moves and jamming music. I sweat more in her class than I do on the trails! The gym is small enough to get to know the regulars and big enough to get the job done! If you havent been… plan a visit to Asheville Family Fitness… "where everybody knows your name". Just like Cheers! ;))

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Cynthia Sprau

I LOVE Asheville Family Fitness. Its the first gym Ive been in where you get the kind of help that really makes a difference. The staff is very knowledgeable, but what sets them apart is how committed they are to their members. I also love the fact that I have access to Physical Therapists for assistance with old injuries, and for the best way to rehabilitate and strengthen them. Also, I love their classes. Ive never been big on classes, but these are fun as well as challenging, and fairly tailor-made for the participants, which is awesome. This is not just any ol gym. This is a place where you can get support for healing, health, and strength.

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Fat Bastardo

I had been through the mill with the local medical mafia i.e. spine surgeons and pain management money grubbers and wasted my time while being abused. I had been to PT at several different places in NY and eastern NC and they usually made me worse. Before I had my primary care hacker send me on a fools errand I stopped into this place and I got a good vibe so I figured what the heck.. They actually helped me get out of most of my pain. I still have flare ups because I have stenosis but this place helped more than anything else Ive tried.

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