|Address:||3221 Peachtree Rd NE #250, Atlanta, GA 30305, USA|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM|
We took our new puppy here to get his first check up. I signed up for the Wellness plan and it all seemed ok at first. I spoke with Winter on the phone who understood everything, laid it out easily for me to make the choice, however once we got in the room with the Vet Kimberly Campbell, it went down hill. Our pup had red mange. So she wanted to run all of these tests on him, and I stopped and said no. She also wanted us to buy all these unnecessary products (12 medicated wipes for 11.99 = 1.00+ for each wipe!) Which was ridiculous. Instead of giving us a full bottle of Ivermectin, she gave us less than 1/4 the bottle and told us to come back in 2 weeks for his boosters. Well, this is after telling us, yes he needed to be neutered earlier and no rabies shots can come at 6 months. At the end, the billing was screwed up. The receptionist charged me for the ear swab that was included with the wellness plan, and then said shed give a credit for the next visit, after arguing me about it. Seemed fine... We went just yesterday for the refill and boosters. and guess what?! New vet! Dr. Ropper was his name. He gave our pup rabies shots at 3 months and also told us not to get him neutered until after 6 months?! He recommended a benzoyl peroxide shampoo for our pup with the itching, but they were out of it. AND the refill? Well... they ran out of that too. The billing? Well, the girl that said there would be a credit was there and never put it on the account so I had to discuss it with the other receptionist who was really sweet, Ashley. The only person who made our visit delightful was Paris the vet tech. She understood what was going on with out pup...
I moved to Atlanta two years ago and adopted my first dog in January. All my family pets have been with Banfield in Charlotte (theyre fantastic), so this was the obvious and logical choice. My dog is a 1 year old rescue and has many behavioral issues that weve had to work through (potty training, separation anxiety, fear of men and children). I was concerned about taking her to any vet—as I knew she would be a production. The team at Banfield in Buckhead put all my concerns to rest. The technician and Doctor (male) took extra time with her so that she could feel comfortable and get acclimated before taking her back for heart worm testing and shots. Knowing how difficult she can be with new people, I really appreciated the extra level of care shown by the team. I love the wellness plan options. All are very affordable, include a wide variety of services (depending on the level of plan. All the basic needs are covered with no charge for office visits) and give me complete peace of mind.
Ive never left this place without being extremely frustrated. While the staff may be nice, youll hardly ever wait less than an hour for an appointment. Every time we go we wait and wait and then wait some more before we see the vet. When we got our dog neutered they gave him the wrong size cone to wear which then resulted to him getting to the incision & it getting infected prolonging the healing process. Weve been going to the same location for about a year and a half and have had not one but THREE different vets. The Wellness plans may seem like a good deal but theyre not and you cannot cancel until your year contract is up. To me its worth paying a little more for better care, service, and timely appointments. Very thankful that our contract just ended!
I got my first puppy in July after going to many pet Hospitals I found Banfield on Peachtree RD...it has been Nothing but amazing... The staff is top of the line. I am on the wellness plan( less the 25 a month and it covers so much more then any other vet clinic offers)and have not had a prob. at all..I was in there weekly it seems like my first 4 months and never had to pay anything but meds for my puppy. I think if PinkWasabi could have called the customer care line they would not had had any Probs.
Lost a urine culture, but never called to tell me. I had to call in and get the run around until the admitted they messed up. Only to ask if my dog still had symptoms. Of course she still has symptoms, nothing was done! I had to argue with them again just to get the culture done again free of charge. Absolutely ridiculous. If you love your pet take them somewhere that provides sound, thoughtful, and individualized care. Major medical pet insurance is only $10 or so more and well, well worth it.
Dr. Z is the best veterinarian ever. Super helpful and will help you fit your pet needs with your budget, without shame. The staff is super helpful and knowledgeable. They care about the health and safety of your pet. I cant recommend this place enough. I never worry about dropping my dog off for a visit because I know theyll treat her like their own furbaby.
Ive taken my pet here since 2013 and "Hadji" started working here 5 months ago maybe....he is extremely rude, condescending, hates cats and overall just not a good hire. I dread taken my pet to Banfield and will be filing a formal corporate complaint. Hopefully they will get back to their old ways of treating all pets equally.
Ive taken my dog to Banfield for 9 years -- as a senior dog, she needs customized care and I dont feel that Banfield is able to provide the level of care she needs. My recommendation is to find a good local vet for your animals that can provide the level of customized care they need.
When it comes to asking questions about your pet, the male receptionist is anything but pleasant. Genuine questions should be met with genuine answers. I have no intentions of sending my pet here. If the front door is messy then you can imagine everything else is trash.