Shaffer Dorothy P MD

Reviews 4

DA

Danyette F.

I have been a long time patient at Full Spectrum Healthcare. Although, I am charged an annual fee it is next to impossible to schedule an appointment outside of preventative care. If you need to see the Dr. the same day, because you are ill...you can forget about it. I have had to go to Urgent Care on several occasions because the physician has been unavailable to see me and the most frustrating thing is that I recently contacted the office (medical receptionist) to inform them that I am allergic to a medication and the next time I suffered with a sinus infection the physician called in the very same medication I had previously contacted the office to inform them that I am allergic too. The front desk staff (receptionist) has always been rude and unsympathetic whenever I call to attempt to get a same day appointment regarding my recurring sinus infections, flu, etc. When people call they are usually ill...it is a doctors office...show some human empathy/genuine concern. Needless to say, I have pretty much had it with the rudeness and the incompetence of the front desk staff and I have finally decided to move on. Good riddance. Suggestions to improve patient satisfaction: 1.Open a non-emergency email account where patients can email the Dr. their questions or concerns (prescriptions questions, refills, etc.) 2.If a patient calls when they are ill and can not get an appointment, at a minimum the physician should call them back and reach out to the patient to find out how they are doing. 3.Teach the front desk staff basic customer service and how to express empathy to sick patients.

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MA

Marguerite Shaffer

Dr. Shaffer and Full Spectrum Health Center has completely transformed my experience of health care. I have been a patient there for the past 7 years; and I constantly recommend Full Spectrum Health to friends and colleagues. Dr. Shaffer is accessible and responsive. She makes time for her patients, spends quality time with them during appointments, and follows up on the phone. She thinks about health care holistically, so her focus is on fostering healthy living rather than quick turnover urgent care. The office experience is highly personalized; the office staff know people on a first name basis and follow up with issues related to prescriptions, insurance, or billing. The office feels like home. It is a very welcoming place and an extension of Dr. Shaffers individualized focus on her clients. This is what modern health care should be like.

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MA

Mary Beth King

Where one is treated with care like family versus a number in line, I cant say enough about Dr. Shaffer and her staff and how they have made "going to the doctor" a positive and healing experience!

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CA

Callie Jacks

Dr. Shaffer is extremely thoughtful and caring and her staff is extremely professional. Im so glad shes my doctor

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