Smart Spine and Joint

Reviews 5

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Chris M.

My nightmare began when I called to schedule an initial appointment. Im on am HMO plan with my provider and I got Dr. Smarts name from my official providers list which means they are in network and covered by my plan. The first time I called, the person at their front desk confirmed that they are in network, but said that I needed a referral from my PCP (which I knew was wrong because I had just seen my Dr. a few weeks ago and he said it was not needed). When I mentioned that I did not need it, they said they were going to verify with my insurance and call me back. They called me back the next day to tell me that my insurance provider had told them that a referral was needed. It struck me as very odd, but I played along and called my PCP. Again, my PCP told me I did not need one but that they would gladly give me one to make it easier. I felt like something was off and decided to call the insurance provider myself. They confirmed that they had actually spoken to Dr. Smarts office and let them know that I DID NOT need a referral. I asked if they were willing to go into a conference call with the Dr. Smarts office and they agreed. So, the 3 of us on the line, one more time, my insurance confirmed to their staff they they ARE in network and did NOT need a referral. They even gave them a reference number for the call and stayed on the line until Dr. Smarts office made the appointment. I thought my nightmare was over....but NO! Fast forward to today, when I show up for my appointment, fill out all the forms, hand in my insurance card and ID...time goes by...50 minutes. I ask whats going on and the lady at the front desk has the nerve to tell me: "oh we are working a few things out with your insurance because Dr. Smart is not on your network". I almost had an aneurysm. I told them that we had spent over an hour on the phone just the day before talking about this! To which she said: "yeah, its just that the girl that your insurance spoke with...well, she doesnt really understand insurance and she didnt ask for all your information... but we just called your insurance and they told us that were not on your network". I decided to call my insurance right there and then again because I knew that was a lie. I put my insurance on the line on speaker and they spent 30 minutes AGAIN explaining EVERY SINGLE BENEFIT I have to this lady. They even told her, "we have 2 other calls on record in which this information has been given to your office". In the end when the call was over and she hands me my phone back I simply said: " Cancel my appointment. I have been doing YOUR job for the last 3 days, and you have wasted my time enough. I cant trust your office to make an appointment and figure out insurance benefits, WHICH IS YOUR JOB, then I sure cant trust you with my health." She just replied with an attitude: "ok. Ill cancel, have a nice day". I wasted over 3 hours over the last couple of days getting nowhere with this Dr. My experience with this Drs medical staff was so terrible that I have filed a FORMAL complaint with my insurance provider. It is a mystery for me how such incompetent people can keep their jobs. DO NOT WASTE YOUR TIME AND MONEY HERE. See someone who is a professional and can do their job.

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Jennifer Driscoll

I was involved in a rear end collision in April and had to go through the agonizing process of trying to seek treatment and pain management. I was in excruciating pain and could barely walk for two weeks and the at-fault drivers insurance company was giving me the run around in regards to my treatment options. I ended up having to seek the advise of legal counsel and I have to say it was the best decision I ever made. Sue West provided me with a network of doctors that could assist me in getting my treatments started immediately. I decided to go with Dr. Smarts facility because of how close it was to my office. Dr. Smart and her staff are BEYOND professional and incredibly sincere in wanting to provide the best treatment possible. I have to say that I was in so much pain that I never thought it would stop. Through months of treatment and experimenting with various treatment options (i.e. steroid spinal injections) Dr. Smart was able to piece me back together. She always took the time to answer my emails/texts and was always a sensitive shoulder to lean on. I am forever grateful that my attorney recommended her. She truly helped me in the entire healing process. I can say that six months after the accident I can finally see a future with optimism. I cannot thank her or her staff enough for all of their diligent and meticulous work in order to put me back together. Moving forward I will remain with Dr. Smart for my chiropractic care. She is a phenomenal doctor and her staff is absolutely wonderful.

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Melissa Chapman

Love love love this place! Been going here for years and Dr. smart has literally saved my life more than once. Couldnt move my arm and she wouldnt touch me until she made sure it was safe so she took x-rays and told me I needed to go to the hospital right away. It ended up I had to have basically emergency spine surgery or I wouldve been paralyzed from the waist down. I had a car wreck and have several other ostial issues and I dont know what I would do without this place. The staff is so friendly and knows you by name. Dr. smart goes above and beyond to make sure shes giving her the best care possible. Laser and ultrasound therapy or so helpful on my back and the traction machine helps tremendously. Not to mention The therapeutic massages are to die for! Really works the knots out of my back. I have a pinched nerve that was debilitating and my arm and she has given me so much relief. My insurance does not cover this place unfortunately but the prices are so reasonable its well worth it! I highly recommend going here! I love Dr. Smart and this facility ! Wouldnt trade it for the world ⭐️⭐️⭐️⭐️⭐️

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Keely Laughlin

Dr. Smart is incredible. I dont think theres anything she cant fix!

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Lisa Ann

Love love love the Doctor & Staff! Great job ladies

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