Optimum Eye Care

Reviews 9

CA

Caitlyn Duer

So heres the saga that makes me wish I could give them zero stars. 1. Ive been going here for a couple of years; Dr Vu was my doctor when I first starting coming in, and I liked her very much. Shes no longer there are as far as I can tell. My last official contacts exam was June 2015 (during which I sat in the waiting room for fifteen minutes after my exam was done because I knew I hadnt paid my copay...I could have just walked out without paying and they wouldnt have noticed). I order a six-month supply of contacts at that time. 2. In December 2015, I call them to order more since I am on my last pair. Theyre already on my eyeballs, and the box with my prescription on it is in the recycling. That pair will be worn out by mid-January, so I call a couple weeks before Christmas to make sure I have plenty of time. When I call, they say they cant find the paper copy of my prescription. I ask if they can look up their insurance claim records since my vision insurance paid for part of my June 2015 order. They say their system is down and ask if I still have the box so I can just tell them what my prescription is. I dont. This process has already gotten me frustrated, and the staffer on the phone gets mad at ME. 3. I wait until the first week of January to call again. Its after the holidays, and surely their system is back up. It is, but they have no record of the insurance claim. Neither do they have a record of ordering my contacts, which are strong enough that they dont regularly have them in stock. And they still cant find the paper copy of my prescription. They ask me to come in for an appointment to get my eyes reexamined. I decline, because I was just there in June 2015. They have no record of my June 2015 visit at all. 4. I wait a couple more weeks to book the appointment because just talking to them on the phone is infuriating. I inform them that I will not be paying for the reexamination. They reschedule the appointment twice. One of those reschedulings came about because, when I signed in fifteen minutes before my appointment time, they were vastly behind schedule. After waiting for twenty minutes, they asked me to come back in an hour. After coming back in an hour, they said they wouldnt be able to get me in before they closed. In an hour. 5. I finally get reexamined in February 2016. Its not until I go to pick up my new contacts the next week that I realize the doctor - not Dr. Vu - prescribes me two different strengths that are both weaker than Ive had before. I try them for a month because what do I know? Maybe my eyes have changed. They havent. My right eye is blurry and I get headaches. 6. In March 2016, I schedule yet another reexamination, which is again rescheduled twice. I finally end up getting reexamined on May 2, and I am going to pick up replacement contacts tomorrow. This is nearly four months after my last pair of contacts were used up and almost six months after I first called to order new ones.

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NA

Natalie Di Ciero

I rate this place minus zero. The rudest treatment ever received. The person in crutches, who I had the misfortune of dealing with, first called herself Maria then lied & told me her name was Lisa when I asked to speak to the owner to complain of her treatment of me, a customer. I worked in a service industry for thirty years and would never in my wildest dream lie to people, refuse to have them speak to the owner or higher up and yell at them at any time, as she did for daring to let her know I was on to her, calling me rude continuously. She asks me for my insurance - I give it to her and then she charges me the full amount. Then when I question her about it, instead of giving me a professional explanation, she talks down to me and says " Youre the one who gave us your card- we didnt ask for it ". Really??? then why did you ask for the primary Insureds name and date of birth ? .... but Im the crazy one. This woman should not be let out of the house. She gave me nothing but a small receipt with nothing more than the charge ( which was allot ). When I asked her to send me a full receipt with a breakdown of the charges ( after having spoken to my Insurance Company ) who told me it wasnt enough, , she tells me " we dont do that ???? Really - what do you do, aside from talking down to people. What hell hole does this Neanderthal come from? I apologize for these words but this is definitely a sub creature were dealing with here. Why would she ever try to sell anything to anyone? She wouldnt let me speak to anyone in charge, refused to send me an itemized bill for my Insurance and then refused to cancel my order when Ive had enough. . If you do nothing else in your life, please avoid this place like the plague as long as this creature is still there.

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Julia K

Optimum Eye Care has provided Astorians with outstanding professional services. The staff is not only kind and caring but always willing to go an extra mile for you as a patient. They are very knowledgeble also when it comes to administrative issues with insurances and other service providers. If insurance does not cover much for you, they will still consider a discount. Also, they are honest professionals that will never take advantage of you!! My parents have a full satisfaction of their Doctorss accuracy in determing the glasses numbers. Anywhere else it was a waste of time , money and pure ripe off. We are truly blessed to having you in the midst of our Astorian Communities. Thank you from the bottom of my heart!!

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Marie G

Maria Antoniou - Is the Front Desk Staff person that is very rude and unprofessional that everyone is complaining about in all the reviews. She will give you the run around and schedule appmts. with you then let you sit there and wait and never be seen. She will curse at you if you dare complain about the prescription glasses given to you. and blatantly lie to you about everything. Bill you for services your insurance plan already paid for. The list goes on and on.. She should be fired immediately. A proper complaint has already been filed for this location with the Better Business Bureau.

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VI

Victor Baker

My first exam for lenses was 1hr 10 minutes late. (!) Sat there forever. Then I came in to buy more lenses and they were having some records update issue and told me I had to have a re exam but would need to make appointment. Ok... days later I am now sitting in office already half hour behind my scheduled exam time. Told.me 15 more minutes. This place.... wow.

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D Oker

Doctors took their time answering all of my questions and they provided great service from beginning to end. Thank you!

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Ali Afzal

Incompitant, takes too long time to make glasses. I got my one after 2 weeks

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Yusuf Derie

Staff was kind and the doctors were nice thanks for the glasses!

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Heather Anvik

They were quick and professional. No wait and friendly people.

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