Mount Sinai Doctors Brooklyn Heights

Reviews 7

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patricia young

Not a good experience and not seen and will not be rescheduling with them. Managed poorly with little focus on good or quality customer service. I have left one star because my mom taught no one is worthless. But this group came close. I have multiple ortho and health issues and have limited aility to ambulate with a cane. We were running late for a 12:10 PM appt. due to traffic and I called before appt. time and was told there "is a 15 minute grace period for patients" if I was not going to be there by 12:30 to call back but that it was ok to come. Once in the building went to the 18 floor and looked around and there was no staff and a sign which offered "Urgent care or Primary Care". I followed the primary care sign as I had a preset appt. and not for "Urgent Care". After wandering around fr several minutes someone asked where I was going and said I was on the wrong side of the floor. They redirected me to the area I needed and when I arrived a young man said"your appt. was 12;10 pm". I explained about the traffic and having been told to come ahead and he said he was going to speak to nurse and directed me to sit down. After approximately twenty minutes a nurse came out to say she was Dr. S Hassans nurse and they cannot see me today. I explained to her what the person answering the phone said and she said" I am not certain why anyone at the call center would say something like that since they should not have told you you would be seen there is no grace period". It is not easy for me to walk more than about 10 to 20 feet and to get to the building and go through the lobby and walk to the wrong area as the markings were not clear and to be met with less than pleasant and clear communication. I have no problem as a nurse/health care professional with the MD needing me to reset because of late time arrival. But that could have been said over the phone. The excess and unnecessary pain I am experiencing because of the less than clear and thoughtful communication did not need to occur. Needless to say I will not be returning to your Cadman Plaza facility and I will not only not recommend it I will let anyone I know not to go because of the poor quality of customer service and honesty in communication. Hoping none if your family has =to go through what I have today.

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Kim K

Upon falling ill during business travel, I had to visit an urgent care facility for treatment. I had never before been to an urgent care, but figured I would be shoved in a crowded room full of madness and sick people. Upon arriving, I heard one of the secretaries say they were short staffed that day, so I figured “Oh great. The doctor will probably see me for 15 seconds, throw some medicine my way and run me out the door.” While the nurse who first saw me probably had never won any "friendly" awards, she was pleasant pleasant enough. Dr. Irani, however, was wonderful. She was kind, personable and took her time. She asked questions, listened to what I had to say and provided answers without acting annoyed and without trying to rush me out the door. In fact, once I told her I was from out of town, she gave me a few suggestions for things I could do nearby while waiting for my prescription to be filled. Also - there’s a pretty breath-taking skyline view from the rooms. I most likely won’t be back in this neck of the woods and need urgent care (knock on wood) but if I do - I’d without a doubt go back to this location.

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lily cat

I see three excellent women doctors here: Dr. Seigel for primary care, Dr. Fenig for pain control, and Dr. Dweck for my eyes. I was referred to a cardiologist, and hes in the same place, as is the lab. It is very convenient to have them all in the same place, and it enables them to talk to each other when necessary. There is also a way to sign in and communicate by email with doctors (mychart) and all my doctors respond the same day. Ive never had to wait long, everyone is friendly, and theres a great view from the 18th floor. It took a long time to get a first appointment with Dr. Seigel as shes very popular, with good reason, but now that I am her patient she fits me in as needed. Dr. Fenig seemed a bit rushed and brusque at first but now that I know her, I trust her greatly.The nurse who works with her (sorry I forget her name) is also lovely. As I have a few health problems, Im very glad to have found this place.

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Amy Arensberg

I am surprised at the number of negative reviews. I am sure each doctor is different, but the pediatric department on the 17th floor is wonderful. Every time I call they are courteous and helpful, I have never had a problem getting an appointment that works with my crazy schedule, the staff in the office are incredibly friendly, and the nurses are great. I am also very happy with the wait time and have never had to wait more than a few minutes after my appointment time to be seen. They are also good about getting school forms filled out quickly and follow up to make sure everything is received. Street parking in this area is difficult, but they have a garage in the building and public transportation is very close.

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Molly McDonough

Got to my appointment for a slipped disk thats causing me excruciating baxk pain 13 minutes late due to traffic. I tried calling ahead to inform them Id be slightly late multiple times to only receive a busy signal (because having one line that doesnt accept messages for a huge medical center is apparently how Mt Sinai does things). Then I was told after I sat down and filled out the paperwork that the doctor was too busy and wouldnt be seeing me. The medical irresponsibility and disrespectful scheduling practices of scheduling so many people that you could have someome travel with a painful and sensitive back injury for no reason instead of calling them to reschedule is astounding to me.

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Andrea Vassell

I have been with this physician group as a patient since 2014. It has been a joy having so many of my care givers in one place. I am very pleased with the care that I receive. It is easy to get an appointment compared to some other practices that I have been in. The staff is courteous and friendly. My doctors nurse Michael is a consummate professional, personable, and compassionate. Some of the physicians are not as personable but they deliver great care. I like having all of my health records in one place and I can more easily stay on top of whats going on with my health. I have recommended them to my spouse my family and my friends and all of us are receiving great care.

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Julie Ann

If you want to see the worst of an expensive, impersonal corporate medical experience, try this group. You are sent from place to place, and at each place you start from scratch with appointments and wait — even for something as simple as drawing blood. The doctors refer between themselves and aggressively follow up to make more appointments — but once you actually see a doctor they wont return a phone call — not even to deliver a diagnosis. That was my experience. Do not go here. Some of the individual doctors may be fine even wonderful, I cant say. But taken as a whole, in terms of customer service and care, there is something wrong here.

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