NYU Lutheran Medical Center

Reviews 4

BR

Brad Torville

My mom was rushed there with congestive heart failure straight from her doctors office. She was assigned Dr. Leon Rosenkranz who has to be one of the most egocentric people Ive ever had the misfortune to meet. My mom had a cardiologist whom she did not wish to see again thanks to his ordering a stress test for her at age 87 that nearly killed her just because hed purchased a used MRI machine for his office and wanted to jack up his fee. Unfortunately he was affiliated with Lutheran and good ol Rosenkranz immediately called him in on her case. She refused to see him and asked for another cardiologist. Rosenkranz had the gall to argue with her right there in the ER, calling her a foolish old lady. He raised his voice so much that other ER docs had to tell him to cool it, that mom was within her rights to ask for someone else if that was her decision. We waited two days for a bed under those conditions and it was a nightmare. But the worst was yet to come. Six months later, mom stopped breathing early one morning back at home. I checked on her when I woke up and went to the kitchen to start on breakfast. When Id got back to her room just a few minutes later, I found her soaked with sweat, face black, eyes red and half-opened, not breathing and no pulse. After calling 911 and performing CPR as instructed, I managed to revive mom and took her to Lutheran again. Same doctor, brand new nurse that Id never met before and the experience was even worse than before. Mom had some minor personality changes due to her ordeal. She was a bit aggressive, fought with me to try and get up from the bed when she couldnt due to being a fall risk. I called for help. No one came. She talked out loud in her sleep, full conversations, something shed never done before. At times shed be confused about who I was and where she was. I needed to speak with a nurse/doctor/someone. But when I called, she wouldnt come. I ran the halls to try and track her down but when I did, she said she hadnt eaten all day and this was her break. I begged her to speak with me and she just shut the door in my face. Her doctor, the infamous Rosenkranz, was equally obnoxious in that the following day when he visited my mom in her room, he snatched some papers she had been reading (the Patients Rights guide) and threw them down on the bed. "What are you reading that for? Youre the one who knows her rights well enough without them, arent you?" NEVER AGAIN! Any other time Ive had to take my mom to the hospital Ive always flat out said NOT LUTHERAN!

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MI

Mila Guz

Worst experience ever!!! My mom just had a surgery by Dr. Levin. He is a wonderful doctor and person! He did the surgery, called me to let me know how it went, came to visit my mom - did all a good doctor can do!!! Thank you Doctor Levin, But, than the ordeal starts: The rooms are small and air free and dirty. My mom needed the machine that helps her circulation - no machine for 2 days. To sit her up in a chair - we had to go and yell at the nurses. Finally, on the 5th day they set her up in a chair and in 2 hours I got a call that the doctors discharged her. "She is good to go to a rehab" And you know why, just because the Medicare and Medicaid doesnt pay much. The day my mom had the surgery, my husband came over to the recovery room and fainted (because we were in Mexico and he got the severe case of diarrhea and dehydration). He was wheeled in to the ER, they did all the tests and ruled out heart attack, but wanted to do an Echo Cardiogram to make sure. He stayed there for more than 24hrs - it was not done. He went home, but fainted again. Back at the emergency room - all the same procedures, but ended up lying on a stretcher in the ER for more than 2 days. I spoke to the nurses, head nurse, patients representative, doctors - they didnt want to sign him out as they wanted the Echo Cardiogram done, and it just took over 3 days and my yelling at his doctor in front of a bunch of students to get him out of that place and the Echo still has not been done!!! Is that crazy or what? Just because my insurance pays well, they milk it any way they can!!! The whole experience there is very frustrating! I wish I never get to see this hospital again!!! I hope they shut it down instead of many more decent hospitals that were shot down in Brooklyn.

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A

A Private User

Been here on two occasions. Once with my grandmother, 82 years old, who fell and broke her arm. We spent about 10 hours before they put a cast on her arm. No one knew what was going on, then we waited another two hours to be released, which took 12 hours in total. Last time I was there for myself, had a rusty old screw go up my foot about half inch. Spent 5 hours in the emergency waiting to be seen with a hole in my foot before someone saw me, everyone who was there before and after me was already seen. Turned out they thought I already left. How??? Did not tend to the wound at all, just gave me a shot, then with a totally unprofessional doctor who kept telling everyone that she can not see their children because she does not feel well and she is being annoyed by people asking her questions all the time, came up to me to look at my foot, her mouth full of food, which were falling out on the floor as she was talking to me. She said she had to eat because she did not feel well, well can she keep her mouth closed at least? Again did not do anything about the wound, was waiting for another 3 hours for her to give me antibiotic prescription and my discharge papers. Spent 8 hours total. There were many parents with little kids who had high temp. and what not, no one gave a damn, and all the response they were getting is that the doc. doesnt feel well, so they are going to have to wait. wtf? Totally incompetent, unprofessional staff. I rather treat my self with what little knowledge I have or use the internet then go there again. If you want to be taken care of, or have a kid who does, go elsewhere. On both occasions Ive seen people leaving the hospital cursing, saying how much that place sucks, and I agree.

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ST

Stanislav Tsarkov

The most horrible Hospital/Medical Center. My father was hit by a car and was brought to the ER of Lutheran Medical Center, mind you, level 1 trauma center. He came in at 7:30 am and was seen by a physician only 2 hours after arrival and sent for diagnostic studies. No one provided him with translator, as he does not speak English; however he was given some paperwork to sign. At 11 he was given pain meds. it turned out that he sustained a fracture. At 4 PM trauma team showed up, in a form of a 6 feet pregnant woman, she did not even have a stethoscope on her, I am not even talking about a flashlight or a reflex hammer. This is level one trauma center? More than 8 hours passed since the injury before being evaluated by trauma team? He was admitted to the hospital and spent 2 days in some corridor of ER waiting for a bed. The situation on the floor is the same, the nursing staff continues to be rude and lazy, I have yet to see a physician, I can speak only to PAs. Nurses see the patient only for administration of meds; otherwise hours can pass after ringing the nurse. Still no translators, every time the staff comes into the room and starts talking to him English, disregarding his pleas for a translator. Even in person you cannot get any information about the treatment plan or anything from anyone at the hospital. When you call, prepare to be on hold for hours and still not getting through. HORRIBLE PLACE!

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