White Plains Hospital

Reviews 6

VI

Vipul Pareek

First of all, let me disclose that I am a Dr. and my wife is a Dr too. White plains hospital from outside appears to be be a five-star hospital but it if filled with billers who will cheat patients and will not disclose if your insurance is accepted there or not . My wife gave birth to our son and we were charged more than 2000 $ for epidural ( This was eventually paid by our insurance even though we were out of network). We went there for pre -op and all the billers knew that WP anesthesia does not accept AETNA but they never disclosed it to us . Why not ? If they had we would have chosen a different hospital . I got more then 10 letters in my mail from Jan to April . The billers were very rude and even when my insurance company called them that a check is coming their way they kept on calling and sending threatening mails. During one conversation they mentioned that check has been cashed and I had to spend three full hrs just to realize that information above was wrong . When I called the office the only question they asked was when are they getting the cheque. I work in a hospital which has recently taken a signficant stake in the hospital but still I was treated like a thief . So my advice to all of you is please make sure that your insurance is accepted fully . If you want to be treated like a third grade citizen and want to take tretament in a over prized hospital please go ahead otherwise 5 miles away there is westchester medicl center which is a university hospital with far better quality and pricing . Please read my another review . regrading billing from lab services . New updates. Got bill from Lab on services done in October 2015 . Turns out the coder and billers did not put the correct disgnosis and now it is on me to pay the bill for a normal cbc and chemistry . Spoke with insaurance company and they sent it back to WP hospital for billers to re- evalute . Also came to know that there were two co payments on each visit . One Doctor and one facility even though we nevr went to WP hospital for those visits . WHAT A RIP OFF..... Can I give a negative star!!! please

---

MO

Monique G

I went to White Plains hospital e.r and the service was terrible, I had to wait which for hours, which seems normal in a E.R. but the doctor that attended to me was just a disgrace to the medical profession. I had terrible back pains which i pretty much self diagnosed myself to him and he was under the impression that i came there for narcotics, his name was Dr Singh! Dr Singh didnt try to give me the proper assessments such as the basic urinalysis, xrays or blood test and he kept asking me what do I want, and if I want narcotics because hes not giving it to me, reminder I dont even take vitamins much less why would I want a narcotic.? My significant other was very disappointed because Dr Singh came at me as if I was drug addict. However, Dr Singh left for the shift and didnt even tell me anything about the dr that was going to take over his delegated tasks. Thank God for Dr Podger, he was very helpful and very professional. However I do work with some of the finest Surgeons in White Plains Hospital, but Im very disappointed with the service i received from Dr Singh. I wish i could give this hospital no stars, especially with a $500 bill just for an updosed Moltrin and a crappy service from Dr Singh!

---

AL

Alexander Fraj

YOU MUST go somewhere else Unless you are about to die and you are already in front of this hospital. (I am a young professional with insurance) I ll rate it more like 0.5 Star. and I am guessing it will lose couple stars more due to billing. Personnel is rude and treats you as if you are stupid. I knew what I had but I was in extreme pain and had to go to ER. They did a CT scan then an ultrasound to come to same conclusion. The PA was NOT knowledgeable. And worst she was acting as if she is Dr House and know it all. On top she was inconsiderate. Nurse was super slow and disappeared at some point. When I asked they told me that she is attending some training so wont be available for some time. Personnel do not communicate, the ultrasound tech did not know I had a CT scan. The hospital lacks patient/ procedure/time management. They are very inefficient. 6 hours for couple tests: Ive been treated overseas in 3rd world country and it took them 30 mins to figure out what I had and and 30 to treat it. The hospital personnel act like zombies or Robots with a very bad management software and a worst diagnostic one. I can keep going on and on.

---

CA

carolyn shaw

Recently, my husband had surgery at White Plains Hospital. It was early in the morning and I went to the hospital coffee shop for something to eat. The options were sugar and fat laden white flour muffins and pastries. Fortunately I had some pistachios and coconut water in my purse. When I visited my husband in recovery, packaged Sarah Lee pound cake and a plastic container of apple juice were on his tray. The first ingredient listed in the pound cake was sugar followed by unhealthful fats and chemicals. I replaced this with a portion of organic applesauce I had brought with me. The nursing aides said, "Nobody should eat that stuff but its all they give us." Later when I mentioned the unacceptable food to Dr. Glassman, he laughed it off saying, "I know, its really bad." MDNEWS features White Plains Hospital Fighting an American Epidemic. This article is mainly about surgeries related to obesity and features surgeons featuring Drs. Weber and Mithani. The article also mentions that a nutritionist is involved. Who at White Plains Hospital is making all these unhealthful food decisions for both patients and visitors?

---

GA

Gary Vestuti

waited too long. Doctor said I would be out of there by 6:30 pm, and was not released until 8:30 pm. She originally said she would give me 12 percocet for an extruciating migraine headache, but then change her mind and gave me only 4. She then said he would give me anti nausea medication, but never did. She said to go see my pcp on Friday to get more meds. First of all ,my pcp does not have any openings on Friday. 2nd, I am here now on Thursday paying over one thousand dollars for emergency care. Why should I have to make an additional appointment just to get a script, when she could just as easily written the script. All and all, I was there 6 hours, and received minimal relief. The place was disorganized, and if it was not for me proactively seeking out help, I would have easily been there significantly longer. White Plains ER let me down. They have no process flow, and they are not eager or willing to hep their patients. A big disappointment.

---

A

A Private User

Impeccable service twice in two months at the ER, November 2011 and New Years Eve 2011. The ER nurses and doctors were VERY accommodating. Brought my 10-year-old son into the ER and he was seen immediately and taken care of just as fast. The staff was hands-on and Caring. Made my son feel very comfortable. Then brought my 83-year-old father in on New Years Eve and the service was just as good. I was amazed at how fast they took my father in. He had about 4 nurses working on him immediately and the doctor came in within minutes of him being stationed into a cubicle. The only downside I have seen is when he was brought up to the 3rd floor. There seems to be a lot of confusion from one nurse to another, doctor to doctor, shift by shift about my fathers care and follow-up care.

---

---