Visionworks - Colonial Commons

5072 Jonestown Rd, Harrisburg, PA 17112, USA

Category:	Eye Care Center
Address:	5072 Jonestown Rd, Harrisburg, PA 17112, USA
Phone:	+1 717-541-0961
Site:	visionworks.com
Rating:	2.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 5

Reviews 13

Roxanne Fasick

If they had a half star review thats what this place would get. The people are rude they ignore you when you walk in and even though your making eye contact with them no one asks to help you. My experience with Dr. M ( sorry I cant remember his name) is a total quack he couldnt even get a prescription for contacts right, first they were too weak then they were too strong (all this in one visit) I even told him what my prescription was in both eyes and he refused to get those contacts for me he instead got torque lenses for me which I never wore in my life as soon as I put them on it was immediate discomfort and I told him that. Well by now I was taking up too much of his precious time and he said I would get used to the feeling of them, by the time I walked out of the building not only could I not see anything I was in horrible pain so I ripped the lenses out threw them away. The next day I went to my old doctor and found out my vision did not change at all. When I came back to Visionworks to pick up my son and my husbands glasses Dr M was there and by now he heard about my problems I was having. He said well if you would have told me......(Im now ready to rip his face off) I said I did and you ignored me I also told him that I went to my other doctors and that my vision did not change at all. Dr. M said he would take it off my insurance and not charge me but that never happened.

Jeff Hoffman

I went to Visionworks with an urgent need for new eyeglasses before leaving on a trip in a few days. I was helped immediately upon entering the store, assisted by two employees. One of them took my insurance information and starter working out the coverages while the other assisted me in choosing frames. Because of my prescription and lens types it took a few days to get them finished, but I knew going in this would be the case. Ordered after 6 pm on a Wednesday. They were ready, including shipping of my specific lenses to the store, by Saturday at noon. Extremely helpful staff and very satisfactory service. I will use them again.

Shayem Z.

The front desk staff tell you theyll be with you shortly but generally go about their business without even asking what you need help with. I spent 2+ hours at my first appointment, leaving with the wrong prescription. When I got home, I realized that the trial pair of contacts I had received were EXPIRED, and when I finally had time to contact them about the prescription being incorrect (which he really knew it was when I left) I was insulted and verbally attacked by the front desk staff. Would highly recommend not wasting your time, money, or insurance here. I will now have to pay hundreds of dollars to go elsewhere thanks to them.

Sattyn Ober

Worst service ever! Walked in to schedule an appointment. I was ignored, never asked how I could be helped. I stood around for over 10 minutes made eye contact multiple times with the clerk at the front desk. Soon as a white male walked in he was approached and helped within 2 seconds. Upset by that I quietly walked out of the business. Called in soon after to speak to the manager (worst mistake ever); didnt even get to explain the situation before the manager had the biggest attitude. Never again. They are not friendly at all. You would think how recent theyve opened they would be more friendly to their customers!

Michelle Myers-Uschak

After 6 trips to have my glasses corrected, I gave up and asked for my money back. They told me they would notify my insurance and cancel my claim and they never did it. I had to work with my insurance company so I could go to another provider and purchase glasses. I would not recommend Visionworks based on my experience with this location.

Brianna Yahner

Ive had terrible customer service experiences here, no one seems to know anything about my account anytime I call in. Everytime I call they say they have to call me back and they never do, I always have to followup, which results in phone tag at least 2 more times.

J Feigley

Quality service from an eye doctor. Really quick turn around on my glasses (I have pretty bad vision and an astigmatism, so most places take two weeks or more to get my lenses, they had them in a few days). Will go back.

RoseOn Khadka

No one in there willing to help me . He just pointed me to the wall instead of helping me to find right glasses. Will never return there again. I felt like I wasted my all morning there. I do not recommend.

scott mickle

Glasses were OK, paid for anti glare which does absolutely nothing. Service seemed to be abrupt. We felt rushed, like they couldnt care less about us. Definitely wont return!

Amber Jackson

They treated me quickly and extremely friendly. Even helped me pick out glasses. Great place in my opinion

Debby Kownacki

Ive been going to vision works for five years. Love it!

Michael Gibilterra

helpful employees but small selection.

Steve Wonder

A lot to improve.