|Address:||22326 TX-494 Loop, Kingwood, TX 77339, USA|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–1PM Closed|
Bruce & Kelly Clark
I have taken my exotic pets here for the last 3 years and have usually seen Dr. Bobby, however I have seen Dr. Dori as well. I have always been pleased with the service from the front counter and from the vet. Recently one of my pets was fighting for his life, with heart failure. This caused me to see the vet often and have a ton of questions for them. Dr. Bobby was so understanding through this process and went above and beyond to ensure I had no question left unanswered and I was sure about the next steps for my pet. He even called to check on me before the weekend to make sure I didnt need anything for my little guy. When I called the front desk many times, they were always understanding and never made me feel bad for having another question. When it came time to end my pets fight, Bobby and the vet tech (I am unsure her name but a lovely lady with red hair) were so very sweet and understanding, as was the front desk who allowed me to pay ahead of time and sit in my car with my pet until it was my turn to go back. This was a horrible day for me and everyone did everything they could to make it just a little easier, in any way they could. Seeing this compassion and not only love for animals, but care and concern for the humans, it put me in awe. I have been to some vets where all they see is $ and for any question you have, its an office visit charge and any hard decisions you are met with coldness and no help. Not Loop 494! After everything, I decided to move my two dogs and cat from their previous vet to here. My dog just had her first appointment this week and again Dr. Bobby was amazing. Plus it doesnt hurt that their rates are better than half the vets in the area!
Dr. Muller is excellent. He is compassionate and knowledgeable. But his availability is limited. If you have a sick animal that needs immediate care and Dr. Muller is not available then seek vet care outside this office. I will continue to bring my dogs to Dr. Muller when I can get an appointment. Dr. Hertel has provided substandard care and is condescending. She did not take the time to stop the considerable bleeding and properly bandage my Dane when he tore off his toe nail. She hurriedly applied a bandage and the blood was soaking through it and dripping on the floor within seconds and she simply added more gauze to the outside of the bandage and sent us on our way. I stopped the bleeding and applied a proper bandage after I got home. While examining my Yorkie during her annual check up she stated, at least THIS Yorkie is a respectable weight. Such comments are unprofessional and inappropriate. Hopefully, she is educating those other Yorkie owners about their overweight dogs and not just commenting to other patients about them. She lacks compassion. Dr. Olivarez needs to practice vet medicine a little longer. He said my Golden needed surgery after separating the skin of her ear flap. I told him I would wait and see. It healed perfectly on its own within days without intervention.
We have tried 2 other vets in Kingwood and lets just say I would rather bring my animal to a not so "clean" looking place like one reviewer wrote than a sparkling clean place that overcharges you for everything they do. We have never had to wait unless an emergency animal came in and needed immediate attention, for that I have no issues in letting someone go ahead of me. Dr.Dori and her staff have been nothing but great! When I called for a second opinion and not yet a customer they took us immediately. Dr.Dori spent about 45 mins to an hour checking my dog out, loving on him in between checking him out, just something we had not been seeing elsewhere. Pricing....hands down the best!! I have compared receipts which were many and very high from elsewhere for the same services and saved almost half on somethings, a little less on others but when you add up all the savings you dont feel like you are being raked over the coals trying to take care of part of your family. We will never leave 494 to go anywhere else, they are our Vet of choice from now on.
I chose this clinic in an emergency when my regular vet was unavailable to see my ailing furbaby. They were compassionate and treated our case as an urgent one from the get-go. The wait was minimal to see a vet and they were precise when they told me the amount of time it would take for me to get some answers. The great thing about this animal clinic is that they had never seen me in my life and did not know my sweet cat, but they sure treated us like we were a part of their family. The vet answered all of my questions and when I called back she got on the phone with no wait time to answer additional concerns of mine. When we had to return for the final time, the entire staff was courteous, respectful, and empathetic. The awfulness of this day was made a little bit easier by the kindness and care of the employees and veterinarians and I am so thankful.
I have used 494 for 36 years. I used them before Dr. Mueller bought the place. They have been around forever and are worth it. Dr. Mueller is awesome with cats and has had to break the news to me that my 18year old Manx had cancer.( another place thought it was just a growth) He and his staff are friendly, knowledgeable, and willing to help you in any matter concerning your "fur family". Mondays are extremely busy and sometimes the front staff gets overwhelmed with clients, phone calls and computers that are slow, but you will never find a more helpful and friendly staff of folks.
We recently switched to Loop 494 Animal Hospital after our vet retired. We have so far been very pleased with our experience. Our dogs have seen two different vets at this location and both were kind, caring and patient. The prices for service are reasonable and the staff seems willing to take their time and ensure appropriate care. They do seem to be overbooked sometimes and the wait can be long which is the only reason I did not give 5 stars. We believe that the trade-off for the excellent care is worth it and will continue to use their services for the foreseeable future.
Ive been bringing my fur-babies here for over 10 years now, and am relatively happy with the overall experience- service, price, and knowledge. (But if youre wanting to see the same vet each visit, make sure to specifically request them every time you schedule an appointment). The staff are all nice, knowledgeable, and forthright when elicited. And [at least] a couple of the main doctors seem to stay on top of current veterinary standards and practices. They also have major experience with "exotic" small animals like ferrets... One of the vets even owns a few!
They are convenient because they are close to my home. However, the receptionists can be curt and when you are worried about your pet that can be disheartening. The place needs a good cleaning also. While there with my dog, the staff were getting upset because they kept getting calls for appointments and stated so in front of me. I was going to say something to one of the vets, but he joined in with his support staff. I wont be bringing my pup back to someone who I seem to annoy.