Copeland Road Animal Hospital

5113 New Copeland Rd, Tyler, TX 75703, USA

Related:	copelands vet
Category:	Animal Hospital
Address:	5113 New Copeland Rd, Tyler, TX 75703, USA
Phone:	+1 903-509-3454
Site:	copelandrdanimalhospital.com
Rating:	4.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 9

Reviews 18

A Private User

If you people only KNEW what happened behind closed doors......Dr. Venhaus is the most aweful, hateful, deceitful, abusive (animals and staff) bastard that I have EVER meet. He LIED to owners telling them their pets had come out of surgery when they in fact hadnt even been scrubbed in for surgery yet. He raised his massive hands and hit dogs over the top of the head so hard that his Texas A&M ring made a "cracking" sound over the top of the dogs head (Chocolate lab) the little dog just wanted some attention and was excited. It just literally made me sick. He is a tyrant, evil, manipulating, 2 faced, good ole boy, backwoods idiot. He had to have cheated his way through college because he never did surgeries, he put all of his work off on Dr. Patty and Dr.Michelle. He would cut his staff down in front of owners, he is just a BASTARD! He had a dog named "Max" that he used to take hunting with him until "the girls" at the clinic "babied" him too much and made him an embarassment to take hunting anymore. So "Max" got turned into the clinic guinea pig, getting shaved and having his blood drawn all of the time for use in making medications for other dogs, he was forced to live in a tiny kennel and was taken out a couple of times a day. That is no way to treat a dog. I can not talk about this man much more because it flies ALL OVER ME how he lies and manipulates people into thinking he is such a wonderful person and all he truly is, is SATAN in SHEEPS CLOTHING!

Hannah Weiss

This place clearly doesnt care about safety policies. My dog was left in his harness when put in a kennel. He is not used to being kenneled and he chewed his harness right off! Luckily he didnt choke on it or get it caught in the kennel. No one is ever supposed to put a dog in a kennel with anything on. Its not safe. And when I complained and explained the safety risk and how I had literally just purchased the harness 2 days ago so he wasnt used to it and wanted them to reimburse me for their negligence, they gave me the run around for a week! I waited patiently until exactly one week after his appointment just for them to tell me they werent going to pay for it because my dog "lunged" at the tech when they tried to take it off. My dog has never been aggressive a day in his life. He is a big baby and was scared and in pain but he wouldnt try to hurt anyone. And they said thats the reason they didnt take the harness off. However the day before when I called, they said they leave harnesses on dogs in kennels all the time!! They just didnt want to own up to it. They have incredibly rude staff who wont cooperate with an unhappy customer. I will never return here and advise anyone else to find somewhere else thats safer for your pet.

A Private User

Very disappointing. Yes, everyone was friendly and did seem to care about my dog but the vet did not follow through on requested services (how tough is a urinalysis when the diagnosis is in question but does involve the urinary tract?) I would have accepted almost any reason the vet gave for not doing this but she would not return a simple phone call. I was charged extra for them to send my dogs blood to an external lab because their own machine was not working properly. When something like that is broken, you dont charge the customer extra due to your broken machine, you fix the machine. Office manager said she would take the charge off and did not. Nobody introduced themselves until I asked. I thought the vet tech was the doctor given the things she was doing and all the questions she asked. Id heard good things but they did not live up to them.

Marty Sloane

I visited this animal clinic for the first time today. The staff was really friendly when I set up the appointment and I was even called the day before to remind me. It was my dogs first vet visit in a long time and he just moved from the country to the city. The staff was very efficient on checking my pomeranian for problem. He turned out to have an ear infection and a bad scab on his back. They treated both and gave me prescriptions to help him. My only concern was that each test was itemized and were expensive. My total bill was over $200 and I was expecting about an $80 visit. I wish they had a payment plan. I had to pay it all at once. The staff made my dog feel comfortable and everyone was very helpful and knowledgeable. I would recommend this vet clinic.

Abby Stone

Ive used Copeland Road Animal Hospital for 17 years and just love them. They take excellent care of my pets (Ive had three theyve cared for), and always phone to check how they are responding to treatment. Staff is friendly and knowledgable and the facility is always clean. Two of my pets had special needs as they aged and the vets spent time helping us research treatment and adjusted to my pets specific needs. Cant say enough good about this business.

Cynthia McAndrew

I have been very pleased with the service and care all of our pets have received from Dr. Sheehy and her staff. They love all my pets, and take good care of them. We have been going here for about 4 years and have never had a negative experience, plus their prices are competitive. Very pleased, and I do recommend them.

A Private User

Having just moved here from a big city, it was difficult to locate a vet that I felt comfortable with and had confidence in. Copeland Road Animal Hospital is just such a place. All three of my Bichons liked him and his staff. The staff is efficient, courteous and friendly. And they remember my name.

Ryan King

The vet and staff here are extremely helpful, kind, and understanding. We had both of our kitties die within two months of each other and they put down the first one with absolute kindness and compassion. Great place to take your pets.

Dale Neighbors

Ive had nothing but great care for my pets. I have been with them many years and they are the most caring and friendly associates. Best care in town.

Jill Johnson

This vet clinic treats my dog very well. He LOVES going to the vet! That is proof to me, that these people love what they do!

Madison Riddle

My dog loves coming back! Everyone is so friendly! My lab can get his nails cut and a bath for $20 here.

Lisa Krumm

The people at this clinic love your pet(s) as much as you do! Awesome care for our fur babies!

Glenn Wiggins

Nice professionals take great care of my yellow Lab and my red Basset Hound

Jeanne Fanning

Love this place, always professional and take care of everything!