Viscaya Prado Veterinary Hospital

Reviews 4

EX

Exit 49

My experience: I hatched an abandoned duck egg around the 1st, and the duckling had been doing fantastic up until this morning. I ran almost a mile to this place, after being put on hold over the phone for 20 minutes. When i got there they took me straight into one of the rooms and weighed him, but spent 20 minutes looking for my account instead of doing anything to help him. Finally a vet came in, said he had low blood sugar, and stuck a syringe/tube thing down his throat and squirted some liquid into him. The duckling freaked out some during this process, gagged and choked a little, and his strength dropped so fast after that. The younger guy and the vet went in the back again. They came back a few minutes later with some papers and told me the normal charge was taken off, so I didnt have to pay anything for the visit. They gave me 2 droppers and told me to take him home and keep him hydrated and warm, and he would be fine. He didnt even make it home. I walked home with him making raspy, weak peeping noises as he lay cuddled in the towel. I got to the building, walked through my apartment door, set him down and.. it was bad. I could go on about how horrible a death he died, but I wont. Now I am not completely blaming them for the entire death of the duckling, but I am blaming them for the most of it. They could have helped him rather than let him suffer on the table while they looked for my account on the computer. The only reason I am rating this 2 stars instead of 1 is that the vets werent rude, and did decide to take off the normal charge, which I appreciate. BUT that brings us to the previous visit. Not much to tell except that I had brought in a different duckling. This one was sick from something the vet decided he didnt know what it was. He only said it was some sort of intoxication. They were charging $80 (I think) for the euthanasia - for a tiny 2 ounce duckling, this seems pretty silly. I didnt have the money at that very moment but they told us we could pay it off later. So, thankfully they were able to stop the ducklings suffering. REVIEW SUMMARY: Unorganized . Dont seem to care about the state of their animal patients. Slow working, no rush in the case of a dying animal. Slightly rough with animal patients. Possibly mis-diagnosing their animal patients. Misleading or even lying to pet owners about the state of their pets. Overcharging. Only good thing I have to say about this place is that they were polite and took of the charge of my second visit.

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KR

Krystyna Goclowski

I love the Vet, I think he is truely compassionate and helps our pets any way possible,, We had three dogs,, one had since past,, while we like going to the Viscaya location, the front office is so different and more pleasant there,, But, at times we must go to Del Prado.. I recently went to the Del Prado location to pick up revolution for our pets,, there were four girls at the front desk, one was busy with a customer, two were working on paper work and the fourth was answering phones,,, I stood there for over 30 minutes while the fourth girl would not acknowledge me,, I played with a customers pup and just stood there and waited,, Finally after 30 minutes, she asked to help me,,, she was not in a good mood,, at any rate, I asked for the meds and she began being very rude and told me that it had to be made up,, well, I said to her, its already prepackaged, and she just gave me a hard time,,, so, I figured I send out to Petmeds, Im sure it will be cheaper and I wont need to be treated like that,,, so, that afternoon, I went online and made an order to petmeds, and the price was much less, almost $100.00 less per year,, Petmeds call me and asked that I get the prescription for the heartgaurd, I gave her the information to the Viscaya - Delprado hospital and phone number and petmeds said they would handle it... Well, the hospital said my Jessie is not their patient, after taking her there for years, they refused to give her the prescription, becaused I went to Petmeds.. I was stunned,, I went to the hospital three times to straighten this out, and each time they said they would fax the info, and said it was just a misunderstanding. Finally the last time I went to Del Prado, I made sure they gave me the script so the I may mail it to Petmeds myself.. Now, Im not sure what happened,, but I felt they were holding me hostage for the script..I dont even know what happened, but it all goes to show how one front desk girl with a bad attitude and ruin what used to be a great hospital. I do know that what the did was illegal,, if my pet has a script from the vet, they must give me the script,, it took for me the tell them that to finally get the script. So, my final take is get the script in writing before you leave, even if you have it filled there.

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EV

Eva V.

Well, we are new in the area. Our beloved and spoiled yorkie Cargo developed urinary blockage. His bladder was full but he couldnt pee. Couple of other clinics despite clear emergency turned us away when they heard that we didnt have the money to immediately pay. But a really nice soul directed us to this clinic and Cargo was taken care of and they worked with us on our budget. The stuff is really nice and while our pet had to stay there for few days we were always encouraged to come over and stay with him. When we picked up Cargo he was of course scared but there was no sign of any mistreatment. After hospitalization we received a f/u call. Unfortunatelly our baby problem reoccured and we had to take him back to the clinic. Although there was some confusion and miscommunications going which l attribute to the busy day still l find the staff and doctors genuine and with best interest of their patients. We were considering two types of surgeries for our pet, but again due to financial problems we opted for one less expensive and possibly less effective. However, the surgeon insited that the first one would mot address the problem and almost flatly refused to perform the first one. Now, how many clinics would not perform a surgery not collecting money because it was not what the pet needed the most? With this in my mind l am willing to dismiss minor flows as l feel that they are doing a great medical job caring for my pet and keeping us informed Highly recommend this branch! A-

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GA

Gayle Jones

This is one of the most truly upsetting experiences of my life! My young dog was misdiagnosed for over six months, treated at Viscayo Prado (Del Prado Blvd) for a "mild arthritis", given Rx for pain meds repeatedly, and never once did they recommend to examine him again for his continued cause of pain. They would simply tell me "You can pick up his pain meds at the desk". He was taken to two other local vets for second and third opinions with both agreeing my dog had a completey torn ACL, had been torn for quite awhile, and now is scheduled for a TPLO (surgery) tomorrow. The total cost of his care to this point is over $3600!! The vet at Viscaya-Prado took xrays (ACL tears do not show up on xray), though never once did he manually examine my dog. When we called to explain that he had a torn ACL, for several months, according to two other vets (one an orthopedic surgeon), the vet and staff became very defensive to the point of being rude. My dog has been suffering for over 6 months, with surgery tomorrow and 3 months of rehab ahead of him. They refused to acknowledge their negligence or any accountability. Take your pets to any other vet! If you go to VPVH, you will see for yourself how unprofessional they are and the wait times, even with an appointment, can be up to an hour. Money is the main objective, not your pet. If this helps just one pet, it will be worth it. Just to let you know, this is the only review I have ever found necessary to write.

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