Target Optical

1001 S Sutton Rd, Streamwood, IL 60107, USA

Category:	Eye Care Center
Address:	1001 S Sutton Rd, Streamwood, IL 60107, USA
Phone:	+1 630-483-2903
Site:	local.targetoptical.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 12–5PM

Location

Photos 4

Reviews 6

Siobhan Cogswell

The worst optician and management practices. I came in for an eye exam on Sunday afternoon, which was rushed, but acceptable. I went to check out with my FSA, and paid for my eye exam and a full years supply of contacts accordingly. When I received the receipts, I noticed immediately that the office personnel hadnt given me a full itemized receipt for the eye exam, which is necessary to process any FSA claim at any eyewear facility in the country, and therefore pretty par for the course. (I got one for the contacts, just not the exam). Unfortunately, the dynamic duo left in the office didnt know how to do a receipt with medical codes (which they should have been properly trained to do, but werent), and the optician skated out of the office 3 seconds after I walked out of the exam room. The office personnel tried calling her several times, but she ignored their phone calls. So, the office personnel said that they would refund the eye exam, and that I could come in on Tuesday to pay and pick up a receipt. I asked if I could come in on Monday as I was off work and it was more convenient for me and they said no because the Dr would still be out of the office. I asked if they could email it to me sometime that week, and they said no, they didnt have a scanner to do it. I then promised them I would be in sometime later that week, but it would be dependent on when I was next free to drive back--You know, because I like most people, have other stuff to do and am not sitting around waiting for a Dr and an office to do their job with even a smidgen of respect to their patients time. So, during the week, they called on Tuesday and Wednesday to remind me to come in, which is fine but pushy. Then, the Dr personally calls me at 7:30am on Thursday to tell me to come in immediately and pay or shes going to report me to collections. Yeah, thats right - Dr Syed. The one who couldnt wait 2 seconds for her patient to check out, the one who couldnt give her office workers the correct medical codes so that a proper receipt could be provided before disappearing into the ether, the one who couldnt figure out how to EMAIL a receipt to a customer in the 21st century--yes, that one. She personally called to threaten a customer (who did show means and willingness to pay at the time of service – and actually paid at time of service!!) that she would send them to collections because I had the AUDACITY to not come in when immediately dictated to. I have never met a ruder, more unprofessional optician in my life. Hey genius, I scheduled a SUNDAY eye exam, because getting to their office mid-week was clearly a problem for me, so why not wait until the person comes in within the week (like they promised) before threatening them. Apparently, business is slow and the $109 for the eye exam is a life and death manner. I only wish she had that sense of urgency when I was actually STANDING in her office HANDING THEM MY DEBIT CARD – you know, on Sunday. She did say that she purposely ignored her office workers’ phone calls that day because she had stuff to do and somewhere to be. Hmmm…..

Sarah Quadri

I have been going to this target optical for the past several years. Dr. Syed and her team are an amazing group of people. Dr. Syed has quite a bit of experience in the field. I was misdiagnosed/misinformed by a different optometrist that I had a retinal detachment, Dr.Syed informed me that she did not observe any such deformity in my eye. She did however see something I believe is called a lattice. She also referred me to an ophthalmologist, just to be sure and follow up, who confirmed and agreed with Dr. Syed. Needless to say, I was very pleased with her efforts to take care of me, you really cannot find that elsewhere. Optical staff are also very helpful when it comes to purchasing glasses. I often go back to adjust my pairs and they are always more than happy to help, even if the glasses arent from target!

Ryan Tennant

Never had any opthamologists I could really recommend until I started visiting Dr. Phan, this review is really more about her specifically than Target Optical in general, though I have no qualms with Target Optical either. However, I really like visiting Dr. Phan, every other opthamologist Ive ever had has been dull at best and outright rude at worst, Dr. Phan is actually enjoyable to talk to, treats you like a person and seems to actually care about taking care of you. Shes terrific and I would recommend anyone looking for a good eye doctor in the northwest suburbs to give her a call.

Mujtaba Ahmed

I have been to Dr Syeds office more than a few times. I think she is a very kind and helpful person. I went there a couples months back for my eye exam and got my full years supply of contact lenses. I am very pleased with the service provided to me. Needless to say I will recommend this place to all my friends and family.

Mohammed Abdulaleem

Dr Sophia is an excellent optometrists! I visit her every year for my entire family.I strongly recommend her for optical services. I am pleased and impressed by entire staff.

Ashley Huhn

Dr. Sofia Syed is the best. I see her once a year and she always remembers who I am and asks about my family.