Chiquita Animal Hospital

Reviews 4

LI

Lindsey Skaf

Save your time and money and go somewhere else!!! I have been taking my pets here for 10+ years, we used to be loyal Dr. Bean patients, but in the past 5 years, their quality of care, compassion levels, and OVERALL business has DRASTICALLY declined! The vets there all seem inexperienced and at times clueless. I once took my dog in who had some swelling and the vet said "well it looks fine to me, I just dont really see any problem." I have had my dog get taken to the back for temp. readings, then come back and the vet told me they gave her a shot, without permission from me. One pet of mine has ongoing symptoms without any diagnosis for the past 6 months, and the most recent time I brought her in, they repeated a de-worming treatment that they had already done the previous visit. If it didnt work the first time, why would it the second time??? The vets rarely, if ever, educate themselves about the pre-existing conditions of pets, asking obvious questions regarding symptoms that have been well documented in previous visits. Countless times do they suggest tests and treatments for me to agree to, only to be utterly shocked at the checkout desk when they say the total is $300+++ . Their lack of transparency is sickening and they run that business despite themselves. They do NOT care about your pets, all they care about is your money. Now dont get me wrong, I understand that vet care is expensive and I am MORE than willing to pay a high bill to care for my animals, but the level of care should also be high. Time after time, I have kept going back, hoping that maybe I caught them on a bad day, but I am now convinced that everyday is a bad day for them. When I told them to close my accounts and that I would not be returning, they looked at me blankly and said "okay." By far the WORST customer service I have ever seen. If you would like to see a taste of it yourselves, take some time and scroll down to read their responses to disgruntled clients. Most of them are quite rude, instead of trying to mend the relationship that was lost. Word of mouth is an important tool in this world...Save your time and leave this practice!

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KE

Kevin MacMillan

Where do I start, how about with - two of my babies (small dogs - both about 10 lbs) were treated with a feline leukemia vaacination. Yes both were given the wrong shot. Response: oh i made a mistake.. - facility: the place is gross, the smell is overpowering. - staff: could care less about the pet or us, not really friendly, minimum interaction. They dont bother to learn our pets names. once they even confused the two. I mean Italian grey hound wearing pink and a chihuahua. (Its easy, take the time-put a picture in their files...) - times: even with an appointment we wait in line to check in, (never know who we are, or who the dogs are) we wait never less than 20 minutes in the lobby just to get a room and once in the room atleast 60 minutes, minimum. - honesty: well... its weird we always get a different annoyance. Today we were told that since the 6 month supply of heart worm pills that we got from them had been gone for two months and we didnt purchase new ones from them we had to sign a waiver saying they are not responsible for worms or for anything that happens as a result of restarting the dogs on heart worm medicine .. Ummm you can buy Sentinal from anywhere and cheaper. Why do I have to sign a waiver for a pill my pets ARE still taking.?. (and you want them to take it) I will say the doctor owned her mistake. Great for her. - examination: so doctor says oh theres tarter on the bake tooth. Doesnt bring it up again, reading the exam notes: tarter, recommend cleaning, soreness on that side may cause not to eat from that side. Ummm thanks for not telling us in the exam that you had recommendations for us or any type of concern at all. - cost: meah, not expensive for a vet, over priced for the experience, value and care provided. - there are other options folks.

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K

K Garcia

I highly recommend you do not take your pet here, I will never take my dogs here again. If I could give no stars I would. I have been going to Chiquita Animal Hospital for over 13 years. My dog was having symptoms of a Urinary Tract Infection (UTI). I called yesterday and was told that I could bring in a urine sample, would know the results in about 20 minutes, and that if she tested positive that antibiotics would be prescribed. This was a great option because with my dog being almost 13, getting in and out of the car is hard on her joints and she was just there in December. I took the urine sample today and dropped it off at 3:40, left, came back at 4:00 for the results, waited until 4:40 an hour later and was told that she tested positive for a UTI but the vet would not give antibiotics until a physical examination was done. Unbelievable. My dog was seen recently in December, I paid 400$ at that time, shes tested positive for a UTI today, but yet the vet wont prescribe medicine to treat her UTI! If a human has symptoms of a flu and tests positive for it, they are given medicine to treat the flu. If the flu doesnt get better, then you go back to the doctor. I was told I could bring in a urine sample and receive antibiotics if she tested positive. My dog tested positive for a UTI/bladder infection, yet she is being refused medicine unless she is brought in and Im charged an exam fee. I had to pay the 40$ urine test fee of course, and swiftly asked for both of my dogs records that date back 13 years. I will never take my pets here ever again, nor will my family and friends. Their motto is quality care with compassion. Tonight my dog is suffering with a UTI that she tested positive for, because of their lack of care and compassion, and their greed.

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ME

meghan adele

Ive had not one but two horrible experiences with this vet. In December 2015 I bought a newly rescued cat in because he didnt seem to be eating/defecating. Hollenbeck did a exam of him and said he was fine then comes back five minutes later saying he has a bone shard sticking out of his rectal cavity and a very narrow rectal cavity "possibly from being hit by a car" she then explained how expensive the cat would be and that shed recommend putting him down... I got a second opinion at Viscaya Prado vet and they did xrays ect and saw that theres no bone shard (which was the most urgent thing) and they removed any of the blockage and THANK GOD I didnt listen because now 4 months later hes a totally normal healthy cat who has a healthy life. Next I took my puppy in (ONLY BECAUSE It was a literal emergency I had walked out and seen her drooling excessively and not responsive but still breathing) they gave her dextrose then told me she was poisoned I said the only thing I can think of is my meds but Im very meticulous with that and cant see how shed get any (there was no bottle, container, anything) well it turns out she was having a hypoglycemic attack (shes a 2.0 lb chihuahua) and that was it. They had tecommended going to this vet in Estero for the "anecdote" to a poisoning they werent even sure of...? They also had me call animal poison control for $80 and start a case w them so they could communicate... All in all they lack empathy and are seriously rude.

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