Banfield Pet Hospital

Reviews 6

LE

Lev Gelfand

I have been a Banfield customer for approximately ten years. Over the past several years, the quality of service has steadily declined to the point that remaining a Banfield customer is more of an inconvenience than anything else. My “home” vet location is in Yonkers, NY. I’d be remiss if I didn’t point out that Natalie and Shaquanna are amazing; they truly care about my pets and always do anything they can to help. However, these two employees are the only redeeming qualities at this point. I recently tried to make appointments for my two dogs to have check-ups due to health concerns. I was told I could not get an appointment until NOVEMBER. I think it goes without saying that this is unacceptable. When I asked if my dogs could get an EKG, I was able to schedule an appointment. I have to wonder if this is because this service is not included in my wellness plan. When the results came in, it was found that one dog (Mudslide) needed a dental procedure immediately. Since none of the three vets in New York had availablity for several months, I was forced to make an appointment in another state (Norwalk, CT) to have the procedure. However, the doctor would not make the appointment until she administered her own check-up, so I had to make an extra trip to Connecticut. Also, they would not allow the appointment to be a drop-off, so I had to lose time from work. Mudslide has since had the procedure, and now I will have to bring him back to Connecticut for his follow up visit. Taking into account the added time, driving, gas, etc, I don’t see why I should pay a monthly charge to Banfield if my local facility is not available to me. My other dog (Holly) was found to have severe cardiac issues that preclude her from having a dental cleaning. The doctor advised us to immediately start her on three heart medications, but Banfield Yonkers only had one in stock. Banfield Norwalk also did not have them in stock. So my dog was forced to miss a week of treatment while I waited for the medication to arrive in the mail. I was then told I could schedule a quick follow up visit for Holly on Saturday 7/11 at 12:15 pm. On 7/10, Shannon from Banfield Yonkers advised me that the doctor has to take lunch at that time, so I needed to come at 10am. It is abundantly clear to me that Banfield’s corporate offices have little concern for their customers, no respect for their time and no consideration for people and their pets. I’ve gotten calls before with managers of other locations trying to placate me, promising that things were changing. I don’t need more empty promises. I need to know what I’m paying for. Shannon just advised me that the next appointment available at Banfield Yonkers is in DECEMBER. Are my monthly fees going to be suspended until then? Over the past month I’ve spent an additional $2200 in vet costs (over my monthly charge). I’d expect a company to do everything it can to keep loyal customers who are committed to caring for their pets. I spoke with a few of the doctors at the various locations. The common theme is that doctors cannot be retained because Banfield insists on packing too many appointments into the day without ensuring the proper staff is available. I’m sure this message will fall on deaf ears, but I thought you should know that where I used to encourage friends and family to go to Banfield, I now advise them to stay away at all costs and I will NEVER sign up another pet with Banfield.

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AL

Alan Wherry

Weve been with Banfield for several years. What you get with their Wellness plans is OK up to a point, but they always try to sell you extras, and Ive saved more than $1000 by saying no, and our dogs are healthy enough without these extras. Another problem is that you rarely see a vet, mostly there is an intermediary between you and the vet, which inevitably leads to miscommunication. For example, this week I took one of our dogs for a yearly check up. He has a sore foot, which he hurt a couple of days ago. I asked the receptionist if the vet would look at his foot, this didnt happen. We had to take him back. Two days ago we took our two dogs for an annual check up and teeth cleaning. When we arrived, we were told that the dentist wasnt coming in. So we had to go back again two days later. One dog needed a tooth extracted. Banfield phoned to say the cost was $59, I said OK, then they said he needed an antibiotic - $39. I found the antibiotic online for $6 plus postage - how come $39 from Banfield? If you can afford to pay exorbitant fees, Banfield is probably OK but I cant say Id recommend them and I am moving to a vet who gives personal attention and these admin failures doesnt occur. The staff at Banfield do their best within a flawed system.

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A Private User

Horrible!if you love your pet do not bring them to a department store for medical care. Ban field only hires new grad flunkies that do not know the difference between a cat or a dog!!! I have received better care for my car!! If you love your pet do not bring them here. Imagine picking up your dog after a 5 hour "exam" and you hear your dog crying, and there is no staff to help you for more than 20 minutes-I had to call from my cell phone to have them come out to the front desk!!! The staff was so unproffesional and useless they could not even tell me the findings of the appointment ! When I ask Dr Aguilar she explained they dont check the dogs belly on a physical exam, and she was out to lunch-but they checked and expressed my dogs anal glands! That they can charge for- what a gimmick this place is.

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LI

Lisa Scafuta

This place is an absolute joke I had an EMERGENCY with my dog today and I was told that I can not bring him in they were way too busy giving shots and they would NOT take care of my dog how disgusting is that what kind of vet conducts business like that ? I thought thats what I pay insurance for but I guess not I called them at 12:10 pm today they close at 4:00pm I will definitely be calling first thing in the morning and cancelling your bullshit insurance that only takes care of my dog when its convenient for you ..... YOU SHOULD BE ASHAMED OF YOURSELVES AND YOUR LACK OF ETHICS... And by the way he has 2 slipped discs ....

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A Private User

So my do is a 6 year old poodle and i decied to start bringing him to banfield b/c of there insurance , so i did . when my dog prince started loosing weigh and started w/ a terrible caugh i baught him immediatley they did an x-ray and didnt find nuthing !!!! i baught him bak a week later to find out that not only did they so a crappy joj w/ the x-ray but he had a tumor growing in his esaphogaus ...... this place doesnt even deserve one star Alves

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FI

Fiona Villate

Always very helpful. Have used Banfield for 8 years for both our dogs and cat. Huge savings in preventative care. The only thing they dont let you know is that if you have a pet that is deceased you have to pay the monthly fee until the annual renewal or what you spent in actual expenses for care. Unfortunately our dog died and I have to continuing paying for her for an additional 7 months. Otherwise I like this place a lot.

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