Willowbrooke at Tanner/Villa Rica

Reviews 3

PA

Pam Maltz

Couldnt agree more about how this place is horrific. I brought more daughter there voluntarily for her behavioral problems with me. The "intake counselor" was a young black woman who clearly hated anyone white. Let me tell you my story. I started outlining my childs behavior and she was not making any eye contact or showing any emotion- just typing away at her computer. Even when I told her that my daughter wanted to kill me. No emotions at all. Then suddenly, a pause and a comment- "Sounds like you have been through a lot. Would you like an assessment?" Not really knowing what that meant, but thinking they were going to evaluate how depressed I was and how they could help me I answer their survey. At the end I was asked do you have flexible hours at your job? I said that it was somewhat flexible and heres what she tells me...I have decided you will start our 6 week program M-F from 9am-2pm program. You will have counselors, take part in group therapy. Meanwhile she never mentioned this program is for drug addicts. My mom and daughter were in the waiting room while I was held prisoner with an ARMED GUARD in front of me. That didnt stop me for a second. I demanded they get me a real doctor so I could explain that I was not a DRUG ADDICT but rather an abused mother. Reluctantly the black chic goes to the hallway where I hear her telling him that I am a real mess and need to be in their program. I also hear her go to the front desk and call family services so I knew they would be showing up at some point. I dont think it was a real doctor. Never introduced himself, just walked on in, sat down with a twisted smile and actually didnt say a word to me. Just stared at me. Guess he was thinking about how much he hated white people too. Finally I decide to break the silence and say what I am really thinking. I tell him that this place is a mess, they have no clue what the hell they are doing, I came to them to get my daughters behavior accessed but they pulled her into a separate assessment room with my mother while I was interrogated by the black enforcement team. And they would NOT show me the paperwork of her assessment. They broke HIPPA laws, forcing my mom to sign up my daughter for a kiddie psycho program. I have news for them- my mom isnt the guardian- I am the one who needed to sign the freaking paperwork and they would not show it to me. Finally the morons present me with a list of psychiatrists and say it might take a while to get an appointment. Found that interesting. If they thought it was no big deal for me to wait weeks or months for a psych appointment they could have just emailed me the next day with the referrals. No, instead I was held against my will for a period lasting over 4 hours. I was asked if I wanted water. I said yes. The black hater said I will be right back. She comes back and says Oh sorry. The refrigerator was locked! Seriously, I doubt that. I point out to her that the last victims paperwork was sitting on top of her desk with his social security number on it for the world to see. I made it clear that again I am not a loser, make good money, and dont need my social security # stolen by one of the real psychos they bring in for interrogation. Finally was allowed to leave only to have DCFS ring my bell about 2 hours later to interrogate me more. They interviewed my mom, daughter and brother. Was waiting for her to ask the dogs and parakeets if I was a psycho. After the interrogations were over the case worker concluded that I was NORMAL- shocker! My daughter gave her a tour of the most spoiled kidss bedroom in the world. She is the furthest thing from neglect on the planet. Taxpayer money was wasted on me. Just know this much- If you are not living in GA and are thinking of moving here, you need to change those plans FAST. If you live in GA and hate it, run for your life. If you live in GA and love it, well then you obviously belong here. Good luck with that. Hope you arent wrongly thrown into a mental program, institution or jail.

RA

Randy Warner

NONE of the doctors located just around the hospital are on staff. What does that tell you?? They have to recruit doctors from afar and even then they have had DOZENS of doctors to come and go. As it stands now it appears they have a handful of contract doctors and a few doctors that somehow theyve managed to hold onto and a lot of NPs to see patients and to my knowledge none or most of them are NOT certified in psychiatry. The administration has education in counseling and I guess playing the game to get where they got to and its one big pot of nepotism. It is a small miracle that many havent died in the facility as far a while there was not even a defibrillator that is readily available on airplanes, buses,etc. Kids having sex on the units, tattoing each other, kids escaped and ended up in Florida and one was injured. One patient escaped years ago and carjacked a woman and everything is kept hush hush. A nearby facility in Newnan wanted a hospital to serve their community and the ring leader to keep them from opening was this hospital. The administrator Wayne Senfeld I wont even get into. I once thought he was ok but now....hmm...I think nothing of him. Hes now promoted to VP of Business Development supposedly but Paula Gresham I think is sitting in the chair as the administrator. Doctors are treated like garbageIthis one was and I think i can get others to attest) and the doctors they get has been like a revolving door. ADMINISTRATION has access to audio and video surveillance throughout the facility and for what reasons or purposes I dont know. The entire place needs to be investigated and TMC in general needs to be investigated by higher authorities and a good clearing out of as the community deserves better. In my opinion , this is a good ole boy system orchestrated out of Carrollton (the main hospital campus of TMC) that has been running the show in the community. They claim to be a not for profit community hospital when in fact they are a hospital that has taken over in the community. Its an awful situation and only in rural GA i would imagine this whole thing would be allowed.

AN

AnonBusyB

I wish I could leave no stars. Had to bring my child here after a stay at another institute (which we liked) for outpatient counseling. It was awful. They did not bother to suggest a psychologist or psychiatrist even for diagnostic purposes (I did ask for a referral, but was never given one; was told they were being seen by their psychologist, which was bunk). My child was simply treated as someone who "wanted attention" and was trying to "one up" the other patients. In fact, I was told this to my face. This same thing was said by counselors about teen patients in front of other teen patients. A week before they would have been released from PHP (partial hospitalization, what they call daily outpatient counseling), my child had a breakdown (thanks to the counselor saying derogatory things in front of them) and ended up inpatient at Willowbrook. It was horrible. It was run like a jail; visiting day felt like I was going in to visit a convict instead of my child. My teen called at night, terrified and horrified by how the other patients were being treated. My child backslid very quickly, and when they were finally released we went straight to the other institute. After that stay, my child was finally diagnosed with Schizoaffective Disorder. Theyve made much more progress with a good psychotherapist and a good psychiatrist than they ever made at Willowbrook. If you need emergency stabilization for psychiatric issues, I would not recommend Willowbrook. There are other, better places with much more caring staff who have more safeguards in place and are willing to keep parents and caregivers informed.