Franklin Ranch Pet Hospital and Hotel

Reviews 6

LI

Lisa Arnesen

I WAS LIED TO! Very Disappointed, and will never go back..Ive been taking my kitties there for several years and spent thousands of dollars..But this last time will be the last..I brought my kitty in because he wasnt eating normally. They told me was jaundiced and need to be on fluids per Dr. Ibrahim..I agreed Dr. Ibrahim took a series of test, antibiotics, fluids during the 4 days my kitty was hospitalized. Before I authorized it I ask point blank after the first 2 tests if he is suffering in anyway will this help his quality of life?..He said First set of test was inconclusive and he needed more tests..4 days and $1500 later a sonogram showed he had a spot on his liver but Dr Ibrahim brushed it off as gallbladder and I was told his test were normal except white blood count. Other than that they told me he had a fatty liver no change in diet or special instructions just 2 antibiotics were given to me when I picked him up..3 days later Im back at the vet he still isnt eating normally Dr. Jordan said he has a spot on his liver it could be cancer but for $350 we can do a proper sonogram. Again why wasnt I told he was this sick?? I felt I was being played by using my emotions from my sick kitty to force me to do more tests, hospitalization, more money.. After 3 weeks of no change, I took him for a second opinion. The new vet read to me his records from Franklin Ranch. I was shocked and beside myself to find out that Dr. Ibrahim left a lot of information. She did an exam and sonogram (and didnt charge me) and he has a tumor twice the size of his liver and is bleeding in his stomach she said I had 2 options UC Davis or Let him go..Sad thing is this is the second time this did this to me!!

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PA

Paula Richards

Posting not out of anger but concern for others pets I took my rabbit in to get fixed. He gets sick without his food. Three people including the vet were told that he needs it after surgery. I picked him up after the surgery to find his food untouched, and him sick off of the food they gave him instead. This wouldnt be too terrible if there wasnt a urine stain on the top of his carrier. Hes very small and physically couldnt have done it himself. Plus it was clearly sprayed from the outside as the other side was clean. It stunk up the whole car whereas my rabbit is scentless when he "goes". This is where it gets real bad I dropped my rabbit at home and immediately went back to ask what happened to the carrier and his food. An assistant came out and I told him what happened. He confirmed it was pee but suggested it was the rabbits, then immediately went and cleaned it. He later took me to see the vet who didnt know how it happened or what gender my rabbit was despite having just removed his man parts. I went home as they werent going to do much, I just wanted to know if my pet had been peed on as he has an open wound. Sure enough I examined him and found "spray" on his back and shoulders. His eyes were also irritated from trying to clean himself. I called them asking for refund of the first time patient fee. Not the surgery, just the new patient fee as I didnt want to go back there and I have to now go pay another fee at another vets. They said they have to watch the video footage before they can do anything. Oh and they said the irritation might be from the eye drops they gave him, not the urine. I thought eye drops were supposed to help irritation, I guess not.

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SP

Sp Tp

the facility is nice but the vet services did not meet my expectations/standards. i took my dog here to be treated for an ear infection. the treatment was expensive but did not work. Afterwards, i had my dog at FPR for day care while i went to the dentist about two weeks later and they never checked up on his ears, even after all the money i had shelled out. The vet said Hi to him when we checked in but did not send anyone to so much as peek in his ears, to my knowledge. Well his infection got worse after following their instruction and the situation became emergent with my dog yelping in pain. I took my dog to the Animal Care Center on Elk Grove Florin Rd. and for less than half the price his infection was beat in under a week and i got a FREE followup from this very competent and reasonable veterinarian, Dr. Singh at Animal Care Center. I just cant really recommend the vet services at Franklin Pet Ranch, as it seems it more about the money than the welfare of your pet. I want to like them because the facility looks nice but it seems like thats about all there is going for it. Boarding is ok. My dog comes out a little stressed instead of happy, like the place i have taken him in the bay area. He has always been excited to go to Paws Crossing. He is never excited about arriving at Franklin Pet Ranch. Sadly, not many other options in the Elk Grove area.

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KA

Kayli Branson

POSSIBLE ANIMAL ABUSE IN ELK GROVE, CA Hello: We are reporting possible animal abuse at the Franklin Ranch Pet Hotel in elk grove, ca. This past tuesday, our dog was placed there for the day due to it being 106 degrees while my parents were out of town. when picking up our pup, she had a fractured leg and all 4 paws burned. They denied it happened. We took her to our vet VA on Bradshaw and they confirmed the issues. ABC 10 did a story on it this evening and were denied access to any video and/or coming on their site to interview the manager. The manager denied the dog got injured there stating it was due to "over usage of the legs". The owners have offered to pay all VET bills and offered to cover the surgery as necessary. But they deny any wrong doing. More and more stories are coming out now through social media about this place and it is worth looking into. Thank you.

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TA

Tami Holderby

I have been bringing my animals to Dr Strasser for over 14 years. He, and the group at Franklin Ranch are by far the very best Ive ever dealt with. Not only are the Veteranians excellent but the entire staff is phenomenal!! I recently had to have my beloved dog put to sleep and they could not have been more sensitive and caring. And Dr Strasser made the experience the most tolerable it could be. I cannot thank you, Dr Strasser and Stacy enough for helping me through this terrible time. All of you at Franklin Ranch are amazing and I will never go elsewhere.

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A

A Private User

Our dogs have been to Frankling ranch for vet care, boarding, and to the groomers who are on location (Canine Clippers). All of them deserve five stars! Our dogs run up to the staff each time they come in for boarding and love the attention they obviously receive. They are happy, and never too anxious to leave. We love that we can leave them and never worry or feel bad, because the boys obviously feel they are having a vacation too. We do pay for extra play sessions daily, and that prob. helps. The veterinary care is also superb, and we love the vets and techs.

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