|Address:||8424 Vaughn Rd, Montgomery, AL 36117, USA|
|Working:||6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 8AM–12PM Closed|
Ha young Park
I am giving this place one star and this is not because my baby died here in this hospital. I actually would like to give this place negative stars for the way Dr. Steward treated me and this situation. My dog was having a hard time breathing so I took her in for a check up. I dont want to get into the details because whats done is done. But I believe Dr. Steward was very unprofessional by changing small details of what happened several times. Small details are so crucial in times like these that it upsetted me she said things contrary to things said before. My husband, the assistant were all there, we heard exactly what she said. So why deny the things you said? The situation was serious and I wanted to take her home because if she was going to pass away, I wanted her to go comfortably at home. Doctor strongly advised against it and said she should at least stay there a couple more hours. So I went home and waited. What Dr. Steward should have told me was that in those couple hours she was going to put my dog, my small delicate dog, to sleep and insert a breathing tube in her. She told me after everything happened and said her condition wasnt getting better. I told her I wanted to bring her home and when I went to pick her up she died while the doctor pulled her air tube out. I understand I wanted to take her home after it was advised against it. But please, do not be blaming me while I mourn my dog in the exam room. I just lost my baby and I didnt even get to say goodbye. There is no reason you need to remind me and my husband that it was my fault. The insincerity of Dr. Steward was astonishing. Also, the doctor told me that the cost of getting her back to normal was going to be around $800-1000. Those 3 or so hours she was there accrued to almost $700. I understand that unexpected costs can happen but please be upfront and tell me a realistic number from the beginning because that estimate was nothing close to reality. I dont want to put any blame in the death of my dog. She was very tiny and it was such a delicate matter to begin with. But have some empathy and sincerity because those feelings, when portrayed genuinely, can do so much in situations like these. The lady in the front desk did all she could to comfort me and I appreciate all that she did for me. She was more of a doctor than the doctor herself. So thank you for the hugging me and letting me cry on your shoulder.
This was my first visit here. As soon as I walked into the door they put us in an exam room, which is wonderful when you have a toddler and a crazy lab. The doctor ran through pricing without me asking, which has also never happened. We were out of the door in 30 minutes, although I do have to wait a day for test results since they send everything out and dont do it in house. They also do price matching on meds. The only negative was they suggested $99 bloodwork be done on a yearly basis for diabetes, liver, and kidney. This seems a little excessive for a healthy pet, but it was optional. All in all, I spent more than I had planned but the service was very efficient and everyone was extremely kind.
There is absolutely nothing better than being able to call 5 minutes before arriving with your dog in an emergency. This team is kind, courteous, and efficient - we truly love them and trust them ! Weve seen them for 2 emergencies and a dental cleaning, and we have only lived here for 1 month.
Clay Carroll State Farm
Friendly staff that takes very good care of our two dogs. Groomer Gretta Moseley has groomed our dogs for almost 8 years. Very convenient.
Dr. Cardenas and her staff are on the ball. They take excellent care of my elder dogs. Very gentle. Highly recommend.
Love it...Awesome Staff