Southwest Behavioral Health Services

Category:	Mental Health Service
Address:	1255 W Baseline Rd, Mesa, AZ 85202, USA
Phone:	+1 480-820-5422
Site:	sbhservices.org
Rating:	2.6
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 17

Lizette Sanchez

Have received many cancellations. No follow through with actual plan. The therapist assigned has been very unreliable. Recieved constant cancellations due to him not being in. Theyre communication and scheduling skills are very unorganized. They called last week about a missed appt that was not for us. Have not been able to be seen in over a month and a half. No one is ever available for a crisis which has been going on for the past month. Have not recieved any help, or any tools or skills to deal, dx, wtvr. The guy on the phone who answers is also very unempathetic. It just seems like the office is very chaotic and unorganized. We came here for help and have recieved no help only a bunch of cancellations and excuses. Our time doesnt feel valued. I had to call and ask to speak with a supervisor today because we were cancelled on again after being told last week the therapist would be here this week. Very frustrating. On the bright side, after expressing my frustration and explaining how we keep making arrangments and scheduling the time off work in advance etc. To be able to attend these appts we wer finally able to have the opportunity to be squeezed in for today for a 30 min assessment at a time where we have to be at work. So i guess it has to get to that point to be able to get a crisis appt. And even then thats if we can leave work early.

wyatt cowley

They refused to make my appointment for almost a week now... told me that they take walk ins when I came in they said they dont take walk ins that I needed to call back at 9 to make a same day appointment... So I call the next day they say they are full and cant take anyone till Tuesday now this was on Friday.... Call Tuesday at 9:00 they again tell me they are full and now go on to say I should have called at 8:00....I dont know what the f*** they are doing here but someone needs to get there head out of their a** bc this is starting to piss me off Ive never had this much trouble with any doctor ever! They couldnt even give me an exception appointment bc that too was apparently taken... I hope they turn down a schizo who in turn burns down this poor excuse for a place that is supposed to want to help and heal people....

Ron Spieler

First off I came here because unfortunately Im on Ahcccs. To make a long story short I have ADD. I explained this to the nurse (Elga), and she said didnt believe in Adderall. Since when does someones belief system have anything to do with somone getting the help they genuinely require? I didnt mention this earlier, but Im not a drug addict or a recovering one, or anything close. She treated me like I was, and didnt listen to anything I had to say. She prescribed me some BS medications at the lowest dose and told me to come back in a month. The meds, as I already knew, didnt helo and Im still at square one. I returned a month later and received the same belief speech and to this day have received no legitimate help. If you need help and are looking for it here you are at the wrong place!

Chantel Foster

I have been going here for almost a year now. I was very satisfied with the entire staff. Yes, unfortunately, you have to schedule only 48 hours in advance with the nurse. Its very inconvenient when youre working full time. But they did tell me this when I first came in. My only issue now is their staff turnaround. I havent seen anyone in almost 3 months because its been so high. I dont like seeing someone new, and having to explain my story, every other month. I am giving 5 stars because when they do have a full staff they are always spot on. I would just suggest they change their 48 hour policy and try to hire more nurses.

Melissa

I have to say something so they might finally change some of their policies, not out spite. I have gone days, over a week even without medication multiple times because of their careless mistakes and scheduling policies. My therapist cares but their staff does not. I have been treated in 3 different states for 15 years and never had any problem ever. It has been a nightmare going here, no one should be denied fair access to these addictive yet life saving drugs these people prescribe. It is cruel.

ryan briggs

Their phones are always down or disconnecting calls. We tried calling over and over yesterday and couldnt get through. It turns out there was an appointment today that we were never informed of until we finally got through today. And, of course, we got disconnected while being "transferred". If you have a crisis, call the crisis line. Dont call these guys.

Star Vaughan

Its very hard to get an intake appointment here. They get maxed out within 3 minutes of opening. And you have to keep calling to even get thru to a receptionist. When I did get thru the lady put me on hold and when she came back on the line she told me they just gave out the past appointments for the day. :/

J Pham

its a long story but I had a terrible experience here. Fortunately, there are enough great people that work here to make up for it. I still have problems, occasionally, with different issues that occur there but for the most part Im satisfied.

Julie Parks

Everyone from the medication doctors, to the counselors to the people who check you are simply amazing. They actually truly listen to you and are so very caring. Truly thankful!

Joseph Diamond

If youre going in there for help youre not going to get here theyre going to question every single thing you do until you run around in circles

John Hogan

I would stronly advise any one who need help to avoid this place like the plague. There are a nightmere. Need I say more.

Britain senn

the "doctors" @ this facility mustve gotten their degrees out of cracker jack boxes. AVOID THIS PLACE!

Nikki

Every counselor who has seen my son has been a blessing. These people truly care.

Jeffrey Kennedy

Dont know what time they open and they are very hard to get ahold of.

Taylor Daniel Sciff

Nightmare on elm st. Just find another place