VCA Bradshaw Animal Hospital
| Category: | Animal Hospital |
| Address: | 9609 Bradshaw Rd, Elk Grove, CA 95624, USA |
| Phone: | +1 916-685-2494 |
| Site: | vcahospitals.com |
| Rating: | 3.8 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
VCA Bradshaw Animal Hospital: A Closer Look at Customer Reviews
Introduction
VCA Bradshaw Animal Hospital is an animal care facility located in Elk Grove, California. It offers a range of veterinary services and operates 24/7. The hospital has a rating of 3.8, which suggests a mixed bag of experiences for its clientele.
Customer Service Concerns
Lack of Empathy
Some customers have reported a lack of empathy from the staff, particularly during emotionally charged situations like euthanasia. One account describes the staff as "unprofessional" and "giddy," showing no understanding or support during a difficult time.
High Costs and Unclear Diagnoses
Another recurring theme in the reviews is the high cost of services. Customers have spent significant amounts on tests like X-rays and blood work, often without a clear diagnosis. One customer mentioned spending over $1,600 across multiple visits without receiving a conclusive diagnosis for their pet's condition.
Positive Experiences
Compassionate Staff
On the flip side, some reviews praise the staff for their compassion and understanding. One customer, who lost their pet, appreciated the comforting and hospitable nature of the staff, describing the receptionist as an "angel."
Quick and Efficient Emergency Care
Customers have also noted the hospital's ability to react quickly in emergency situations. One review highlighted how their pet was taken into surgery within 20 minutes of arrival, attributing the quick action to saving their pet's life.
Mixed Reviews on Financial Aspects
Perceived Focus on Money
Some customers feel that the hospital is more focused on money than on animal care. One review mentioned that the vet prescribed medication without a clear diagnosis, leading the customer to believe that the focus was more on generating revenue than on treating the pet effectively.
Cost Comparisons
However, another review stated that when compared to other clinics, VCA Bradshaw Animal Hospital's prices are not significantly higher. This suggests that the perception of high costs may be relative and dependent on individual experiences.
The reviews for VCA Bradshaw Animal Hospital present a complex picture. While some customers appreciate the quick and compassionate service, others have raised concerns about high costs and a lack of empathy. These mixed reviews suggest that your experience may vary, and it may be beneficial to consult multiple sources before making a decision about your pet's healthcare.