Category: | Chiropractor |
Address: | 8471 Turnpike Dr #200, Westminster, CO 80031, USA |
Phone: | +1 303-425-4825 |
Site: | mydrshort.com |
Rating: | 4.5 |
Working: | 9:30AM–6:30PM 9:30AM–6:30PM 9:30AM–6:30PM 2:30–6:30PM Closed Closed Closed |
CA
Cassandra LeBellec
I set up my first appointment with Standley Lake Chiropractic because they are near home and I thought that would be convenient to leave work early and just go home afterwards. Dr. Short is very friendly and seems knowledgeable, however, it was a little frustrating that I felt like my first appointment was a big waste of time just filling out paperwork and then forking over a co-pay for, basically, nothing. Dr. Short took x-rays and asked me to come back as soon as possible. I went to the front desk and the receptionist offered me an appointment on Wednesday (this was Monday). I wanted to try to come in earlier so I asked about Tuesday appointments. She offered me one at 5:15, which I accepted even though it meant Id have to leave work early again, which is difficult for me due to the nature of my job, but I wanted to know what the results of my x rays were because I was in pain. So I come back on Tuesday around 5:10...and they are closed. Lights off, door locked. Im completely stunned so I call the office and there is no answer. Right here on google, which is where I looked up the number, it says the office is open until 7:00 on Tuesdays. The receptionist at the suite next door even told me, when I poked my head in to ask if she was affiliated with Standley Lake at all, it was odd they were closed as they stayed late on Tuesdays. But apparently not this Tuesday. So I went home extremely frustrated feeling that my time had been taken advantage of. I received a phone call back this morning, which I could not immediately pick up due to my job, but expected a voicemail. No voicemail. I finally stepped away from my desk and called and all I got was a perky "Oh your appointment is today!" (Wednesday). No apology. No explanation. This was not my mistake either. I even had the appointment down in my phone as Tuesday, which I would have entered right after I made the appointment on Monday. But I was just "fit in" sometime on Friday, four days after my original appointment when I was supposed to come back in "as soon as possible". If I hadnt called back then I would most likely have been charged for a "missed appointment" after they didnt even bother to leave me a voicemail? Plus, I called my insurance company regarding coverage on the x rays and was told that my co-pay is lower than I was originally charged at Standley Lake. Would I even have been refunded the money if I didnt know about this? I dont know. Needless to say, I dont plan to continue seeing Dr. Short with such poor service from her staff.
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Shyla Hall
I purchased a Groupon for this place for 3 sessions of acupuncture. After leaving a message in the middle of the day and not hearing back from anyone for close to two hours I called again trying to schedule an appointment. Once we went through the back and forth of trying to get my first visit scheduled we agreed upon a day 2 weeks out. When the day of my appointment finally came I missed the appointment because I was attending my grandmothers funeral and forgot about the appointment. I called when I got home and remembered what day it was and had to leave yet another message that I was needing to cancel the appointment and explained the situation quickly. I never heard back from any one to reschedule. I finally was able to call again today to reschedule my appointment and was told I couldnt use my Groupon because I had no call/no showed. Working in a medical office I can understand the policy but we also give circumstances like this special consideration and waive any fees imposed by a patient skipping an appointment when a family member passes away. When I told her I was surprised that they didnt take this special circumstance into consideration, the reply I got was "Thats our policy." I then told her thats fine, I would just contact Groupon to get a refund and she told me "OK." I cannot believe that they would be so cold about a family member passing away and not make an exception to their policy and then to also be so flippant about losing business! I guess they are too busy to care about their possible patients. I for one will definitely be spreading the word about this bad business experience.
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Ryan Jannusch
Looking for a professional chiropractor that takes your health seriously? Look no further!! Ive been visiting Standley Lake for over a year now. The staff is very friendly and its easy to schedule appointments. Dr. Short did a full evaluation including X-Rays of my back and neck before doing any adjusting! After 6 months she took X-Rays again and showed me how my neck has regained its natural curve!! My pain, stiffness, and headaches are more rare and less severe whenever I do experience these things from everyday work and stress. She also ran a Bioscan test and the supplements she recommended have worked tremendously! Ive been struggling with morning nausea, indigestion, insomnia, and muscle pain for about 4 years. After the Bioscan analysis and first WEEK of supplements, my body has done a complete 180. Morning sickness literally vanished in the first week, and Im actually digesting my food now! Im so glad I went to see Dr. Short, spent a few hundred dollars, and solved my problem, instead of paying $3K for an endoscopy and "hoping" they find something. My primary doctor actually misdiagnosed me. He gave me stomach acid reducers and diagnosed me with gastritis. This is exactly the OPPOSITE thing my body needed. Give Dr. Short and Co. a call today to get started. Dont wait another day if you are struggling like I was!
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sondra smith
I can not say enough good things about Dr. Short and her staff. When I went to see her for the first time, I was in so much pain I never thought that I would be able to walk again pain free. In the consultation she explained to me what the course of treatment would be.She showed me my xrays and thoroughly explained everything to me and how my spine was so important to my overall health. I have had hypo thyroid issues for years and my medication dose has increased over the years. She told me that with adjustments there was a really good chance that it could start to get better. I was hopeful, but didnt really think much about it. Recently I had to go to the Dr. for blood work, to make sure that I didnt need to up my prescription. To my surprise, he decreased my meds in half! I could not believe it and neither could he. Not only am I am walking without pain and am feeling better that I have in years. Dr. Short really cares about her patients. If I need to come in for an extra treatment there is never a problem, she has always made room for me. I am recommending her to everyone that I know. She has made such in difference in my quality of life! Thank you Dr. Short and your wonderful staff!
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Emily Conerly
I am 35 years old and have been suffering from lower back and neck pain with almost daily headaches. I was in two small car accidents in high school, so I had suffered with this pain for over ten years. I was referred to Dr. Shorts office by a friend and after my very first adjustment noticed a significant improvement in my headaches. It was almost as if someone had flipped a switch! After one month of treatment I felt like a whole new person. My advice to anyone suffering from headaches would be to take one hour out of your life and make an appointment to talk with Dr. Short and truly see what chiropractic care can do to improve your life. It has significantly changed mine!!!