Apria Healthcare

Reviews 5

VI

Victor Nusic

This is the most pathetically run organization I have ever been forced to deal with. When I first got my CPAP machine, I gave them my insurance card and authorized them to charge my flexible spending card for the deductible. They billed the initial charges correctly, but then decided to bill a different Blue Cross group for subsequent charges. Since I did not have coverage with the other Blue Cross, they denied coverage, and Apria started billing the whole amount to my Flex Card. It took over a year, and an incredible amount of time & effort on my part (and multiple conference calls with both Apria and my Blue Cross provider) to get it moderately close to sorted out. It never did get resolved entirely. These people are the most clueless "customer service" reps on the planet. Now, over a year later, I needed supplies (I couldnt bear dealing with Apria until now), so I went in for a mask fitting, and the technician helped me pick out a different mask. She "ordered" the supplies for me, and after two weeks of waiting, I decided to call Apria to find out what the status of the order is. Apparently, there is NO order. Again, theyve dropped the ball, and even though they recognize it, they will not do anything other than process the order through their normal channels, so I must wait at least 7-10 more days to get my supplies. I hope that you who read this will look into the possibility of getting your CPAP supplies from a different vendor. As soon as I finish writing this, I will be consulting my insurance provider to see if there is an alternate source available to me.

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PE

Peidmonte Eighty-Nine

There is no sense of urgency with these people. I called because my Cpap machine shorted out on me and needed someone to come out and fix or replace it. They told me Id have somebody come out that day and Id receive a call shortly after the initial phone call. 6 hours pass and no call from a tech. So I call back and they just tell me the order has been placed and tell me to have a nice day. 5 more hours pass and still nobody is out here. Hello this is a medical emergency. I cannot sleep without my machine and no one has contacted me as of yet. Every time I call these people I have to wait 30-50 minutes for someone to answer me and then to just hang up like its no big deal really pisses me off. My dad uses Aeroflow and they are prompt and are on top of things. Im switching companies tomorrow.

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ED

Ed Kalinowski

They have abandoned me for over two years then when i attempted to reestablish what they should have been doing for me, they insulted me. It has now been 6 months and they still have not contacted me. I emailed them two days ago asking for help, no reply. My wife uses a competitor who is not much better. Apria has no idea what customer service is. I do not understand how they are still in business. I am now on my third CPAP machine with a 4th one probably next year. It has been Apria that has abandoned me.

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ME

mel B

Terrible customer service! FOREVER to answer the phone. Be prepared to wait when calling this poor excuse of a medical facility! When you do arrive to see "Techs" they have attitudes with you. Sent me wrong masks when reordering over the phone.Get put through many people when calling because nobody knows whats going on. The whole company has bad service. Wish there was another company around besides these idiots.

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JO

Joanna Grabiak

Do yourself a favor and listen to these reviews. I thought, " it cant be THAT bad". Oh yes it can. I have been dealing with Apria for 3 months now... I finally cancelled my order because of their incompetence. A company like this does not deserve your business. Go elsewhere!!!

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