Altamonte Eye Care

931 N State Rd 434 # 1140, Altamonte Springs, FL 32714, USA

Category:	Eye Care Center
Address:	931 N State Rd 434 # 1140, Altamonte Springs, FL 32714, USA
Phone:	+1 407-671-2020
Site:	altamonteeyecare.com
Rating:	2.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–2PM Closed

Location

Photos 57

Reviews 14

Connie Kulp

If I could give negative stars I would. My daughter and I had our exams on December 28th. Both for glasses and contacts for myself. We were told 3-5 days for my daughters glasses and up to 2 weeks for mine plus the sample pair of contact lenses. For a large and long list of reasons it was almost 3 weeks for my daughters glasses and those are fine. I got my glasses nearly 5 weeks later and at the time I picked them up I mentioned that the reading portion was not clear, but I was told to it takes time to get used to them - regardless of the fact that I had been in bifocals for years. Several weeks later and living with day after day after day of exreme headaches I went back again - first to see if the trial pair of contacts were in yet - which they were not - and to talk about the glasses again. I could NOT read or see the computer with these glasses on - they were adjusted higher on the nose and again I was told to give it a few weeks for my eyes to adjust. I have called the office a total of 4 times and been in the office 3 times all to check on the status of my trial pair of contact lenes and discuss my complete inability to use the glasses I paid for the end of December. My last visit in the office was March 13th where the Dr came out himself to apoligize and offer another round of excuses for me STILL not having the trial pair of contact lenses. I was personally assured they would be ordered and they would call me within the week to come in for the trial contact lenses and he would re-do the exam with the glasses I am unable to use and he would do anything it takes to make it right. All this with a list of excuses from bad former employees to being busy to the weather. Today is April 8th and I have yet to get any call, my trial pair of contact lenses paid for with the exam or anything to resolve the pair of glasses that I can not use. Needless to say I DO NOT recommend this office unless you like paying for things you never get or cant use and love to hear excuse after excuse after excuse.

Consuela Nelson

My family and I have been patients for years, over the last 2 years it has been very difficult to deal with the office staff. Though Dr. Reed appears to be nice and under stress from his staffing issues, I have learned that he is full of excuses and likes to dump all of his problems related to his staff and practice on his patients. Over the last 2 years it has taken weeks for myself and my family to get an eye appointment or to refill contacts. The last straw for me was I had an appointment about 6 weeks ago for contacts and new glasses. I paid for 3 months worth of contacts and also paid for new lenses for my glasses. 6 weeks later Im still waiting for my lenses for my glasses. I finally got to the point where I just wanted my money back for the lenses. After expressing several times with Dr. Reed why I wanted a refund, he agreed. I am still waiting for my refund..3 weeks later and every time I call to follow up he says, "its in the mail". Along with he cant remember why he is giving the refund as well as his staffing issues..again. I finally advised him that if I do not have my refund along with my prescriptions to go elsewhere, I will contact my insurance company because Im sure they have received money from them for my products that I have yet to receive.

chris smith

I used to think it was a good place to go till I realized that paying 320$ for 6 months worth of contacts when I had insurance was a rip off. When I learned of saveonlensdotcom now I get the exact same ones for 90$ instead and no need to pay 100$ to renew my prescription. Yes you heard right my EX eye doctor wanted me to pay 100$ just to renew my prescription so i could buy contacts from someone else. Anyways I found that website and all is well. Hope this helps prevent others from being ripped off.

Mark Ziccardi

absolutely worst customer service ever, I paid over $200 for glasses and have not received them yet. The staff had multiple excuses for the issues but still I have not received the product I paid for. I have been told on 4 occasions that my glasses were ready but every time I tried to pick up there was something wrong with the glasses ( lenses broke, prescription wrong twice, werent there ).I would not recommend this place of business to anyone.

Leslie Whittaker

I really loved the doctor at this office. I never had any negative experience with delays in orders or issues with waiting. Not that I would mind waiting as the doctor really takes time to make sure he gets everything right. He was also the only eye doctor I ever had who could tell me why the underneath part of my eyelids get itchy and prescribe drops for it. Even if they are a bit more expensive they are worth it. They provide quality service!

Annette Mateo

The first time I went the lady was on a personal call and didnt acknowledge that I was there after a few minutes I said excuse me I have an appt she put her finger up and said one sec. When she got off the phone finally I ask her if theres anything I needed to fill out being that it was my first visit she then pointed to the papers that were on the counter as if I was suppose to know that was new patient paper work. She was extremely rude.

Luke Lehman

Maybe something changed but the staff was extremely helpful with every step of the process including helping my indecisive self pick frames without pushing the most expensive glasses on me. Would recommend and will come here next time I get an exam and pick up contacts.

Katrina Anderson Benson

Great doctor and friendly staff. Ive been going to Altamonte Eye Care for about 7 years and the doctor has always been helpful. He knows how to explain whats going on in a friendly manner. The staff is always friendly as well. I definitely recommend them!

Kerry Holder

I have seen a lot of eye doctors, and have never been more satisfied than I am with this practice. The office staff is friendly and helpful. Dr. Reed takes the time necessary and explains everything. I highly recommend them.

Cora Bennett

They were open on Saturday, however when I got there they were running over an hour late... Not cool on a beautiful Saturday! But, the doctor was very helpfull and worth waiting for :)

Huzefa Bagdadi

Worst service ever. My glasses are so cheap that they broke in a month and according to the center they costed me $200. Very bad quality. Please do not visit here

Autumn Recinos

Wonderful service provided and staff was excellent! Got my contacts in very quickly and I would definitely recommend my family and my friends to see Dr. Reed.

Zainab Kheraluwala

Would nt return again . Its been about a month and I have not received my glasses in proper shape. Most terrible eye care in my neighbourhood .

Jihun Kim

Straight up liers they said it would take 10 days for my glasses to come i got them a month later