LensCrafters

Reviews 16

KA

Kandy Antich

Went today for a1:00 appt for myself and husband. They called him in 1st and when he gentleman helping him was done they called in a young lady who came after me. Then my husband came out and as I was telling him that they skipped me again and called in another young lady who arrived after me. That was it, I wasnt waiting though we still had to wait for my husband to be done. At 2:00 they called me in and I told them I wasnt waiting after having being skipped twice. The very rude girl working the front desk tried to say my appt was at 2. I call bull, our appt was confirmed twice for 1:00 because they called a separate time to confirm our insurance and no one said a word about a 2:00 appt. She stated they never book 2 people for one slot. Maybe, but we dont know that and they only EVER confirmed our appt for 1:00. To top it off the rude front desk girl admonished the young man for taking 5 minutes more than her on intake. Really, as a patient I dont want to hear there is a time limit for taking care of my eyes. Ill find a doctor where they dont treat you like lens crafters does with time limits and rude employees.

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Mac Smyth

if you dont really need glasses quickly go someplace else, the price of frames and services are off the chart, and the in house doctor is freaky, rushed me through the exam and got in a huff when I asked him to explain something to me, they try and up sale you with some computer crap that wasnt necessary 20 years ago, and fine if you dont want it. There are not many other options in Ocala if you need glasses quickly and forget the B.S. about you can go to any Lenscrafters down the road if you need replacements or service, I broke my glasses while on vacation in Ohio and the local store had no access to my records in Ocala, I had to have them make me glasses after they guessed my prescription from a machine that looks through my lens, not the actual Drs numbers...will not go back

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Zdenek Hadascok

I went there because my wife was raving about how wonderful, helpful and friendly they were. Well,my experience was exactly the opposite. Not a one single smile from any of them. I was handed a form to fill and Ive been told,that Ill probably need a medical exam. When I handed them filled out form with my insurance card, the dude behind the counter told me: "Im not saying that you dont have a vision insurance but it seems like we dont accept your insurance". I told him to shred the form and walked out.

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Diana Douglas

Dr. Sanjeet Shahi is awesome! I have been having problems with my eyesight getting progressively worse over time. They did a very comprehensive exam and I left out with contact lenses and could see. I had almost stopped driving and everything and who knew that it was only progressive lenses and that I am aging. I will continue to frequent this establishment. AND IT ONLY TOOK ALL OF 15 MINUTES in and out! Everyone was so professional and the customer service was great as well. My new hero!

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Kenneth Canterbury

Dr. Eric was the best Optometrist Ive ever had! Im 53, and have been wearing glasses since I was 9. He is very thorough, professional, and a very nice Doctor to boot! He discusses options I never knew was available, as well as explaining my exact vision issues. I will only use him now for all future eye exams. Great experience! With my insurance plan, it actually cost me about the same to get name brand (Aramani) frames and progressive lens than generic glasses online. Very happy!!

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Taylor Allison

Went in with damaged coating on lenses just over a year old, lady I spoke with was no help at all. Said there was nothing to be done for what amounted to a faulty product. I didnt purchase the extended plan because I replace my frames/lenses every couple of years and never expected to receive such a bad product (let alone bad service) from such a popular business. Bad product, bad service, bad business practices, wont make the mistake of shopping here again.

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Michelle S.

Was there with my mother while she was getting an exam. Everyone seemed very friendly and helpful. Had to use the bathroom while I was waiting. That was probably one of the worst public bathrooms I have ever been in and I go to a lot of concerts. I swear it hasnt been cleaned in months. Ive always been told you can judge a business cleanliness on the condition of their bathroom. Gross!

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Brent Murray

Went in today (5/24/12) because my eye doctor closed down and I accidentally sat on my glasses breaking them out of the lens. I was politely greeted within seconds and told no problem as I explained my situation. Within 5 minutes the pleasant lady had my glasses fixed and told me it was free of charge. I couldnt believe it! They were so courteous and helpful!!!! A+

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Isabel Vierk

I have nothing but praise for this Lens Crafters location. Olivia has shown me what real customer service is all about. I purchased a frame a few months ago, and somehow it got scratch, and Olivia took the time to resolve my problem and obtain a replacement frame for me. Thank you Olivia and the wonderful Lens Crafter team at the Ocala location!

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Robert Farrell

Bought ray ban frames and glasses from here for over $ 350.00 . Broke a lens and went to have replaced. Associate advised that they couldnt replace as the lenses were curved and they could only replace curved lenses only once. REALLY !!! Took glasses to their competition. They were happy to resolve my problem. Goodbye LensCrafters.

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Trish Dukeman

I switched to LensCrafters after not being happy with the results from another practice. During my exam the Dr. found something suspicious. He told me to make an appointment with an Ophthalmologist for further screening. Yesterday at that appointment I was told that the Dr. at LensCrafters saved my eyesight.

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Richard Leclercq

The service was fast. The people were both friendly and competent. The prices are the prices: LensCrafters is part of a chain and so New York and LA prices are charged in Ocala. Then, too: you get what you pay for. My 3-year old frames are getting new lenses. My eyes are wearing out, not my glasses.

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KA

Kara Evanchik

Customer service was great.. Eric is a great employee!. . I have had the same glasses for 2 years and wasnt ready to let them go..and i asked if it was possible to keep them and switch out the lens..I was very happy to hear that I got to keep my glasses and lens change was convenient, fast and easy. .

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Fionlad Finley

Everyone here is great. I highly recommend going here to get eye exams and glasses. The staff are very nice and patient with you and they do a good job of explaining exactly how everything works. The only downside is that they are a bit pricey, but definitely quick, friendly, stellar service.

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Lee LaPorte

At first everything was great But then it was 1 problem after another !! I dont live close and have been going back & fourth over 20xs !! I am done I will go some where else for another pair of glasses. And I told my family & friends to stay away from this place !!

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Thor Alogna

Walked in to the store, wasnt greeted, had to ask for assistance and the employee ignored me for another customer who just walked in. Awful customer service.

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