Pearle Vision

704 E Rand Rd, Arlington Heights, IL 60004, USA

Category:	Eye Care Center
Address:	704 E Rand Rd, Arlington Heights, IL 60004, USA
Phone:	+1 847-259-3933
Site:	stores.pearlevision.com
Rating:	4.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 9AM–4PM Closed

Location

Photos 4

Reviews 13

Jennifer Fleck

Ive been coming here for my eye exams/glasses/gas permeable contacts for probably a decade, and already have written them a 5-star review on Yelp, but needed to add an EXTRA compliment for recent above-and-beyond service. The thing that keeps me coming back AND recommending this Pearle location to everyone I know, is the Amazing Customer Service on EVERY level. I have horrible vision and significant differences between my eyes, and Dr. Steve is wonderful and has gone above and beyond in getting me fitted with and COMFORTABLE with the transition from a very strong Rx to a very strong Bifocal Rx. But in addition, I LOVE that I can ALWAYS just walk in at any time (during regular business hours!) and they will fix my bent or broken frames with no questions, no charge, and best of all, no judgment (youd think EVERYONE steps on their glasses while searching for their glasses!) ;) Theyve been doing this for me for as long as I can remember (fixing/adjusting my frames on the spot without even checking to make sure I bought them there). But the purpose of this review, is to express gratitude to Doug, who was able to repair my glasses this week by getting the lens back in the frame AND adjusting the bent frame perfectly on the first try, so that they fit even better than they did before I broke them! I was afraid the damage was irreparable and had been resigned to getting a new pair of frames. However, not only did I NOT have to get new frames, but he fixed these in probably less than 5 minutes. And (apologies for stating the obvious) with bifocals, its extremely important that everything be aligned Perfectly; they are not as forgiving of slightly bent frames or lenses that are not completely inside said frames (so I learned from my personal attempts to fix them, as I was on vacation when they were accidentally broken). Doug obviously has a gift for working with these ridiculously tiny parts and this is also not the first time he has adjusted my glasses for various reasons and every single time its done RIGHT/PERFECTLY the FIRST TIME, and thats worth 5 stars in itself. So, consider this a 10 star review. 5/5 for this Pearle Location overall, and 5/5 for Dougs ability to undo whatever damage I manage to cause to my frames.

Oleg Berezovsky

I recently moved to the area from another state and selected the Pearl Vision at Rand Rd. to check my vision, and to order prescription glasses. My vision examination was done by Dr. Steve Pelitsky. He is a top notch professional who takes time to precisely determine your eyes needs. I learned from him a lot about human vision during this visit! I ordered three pairs of glasses, and all of them looked great and fit perfectly right away with no need for any adjustments. The glasses prescription was perfect as well. I was able to see in my new glasses much better comparing to the old ones. It seems that this place is operated by high level professionals who know very well what they are doing. I am glad I found this place. I would recommend Dr. Pelitsky and Pearl Vision at Rand Rd. as a whole to everybody. I look forward to use them for all my future glasses needs. Please keep up great job!!!

A Private User

i got a completely incompetent clerk who followed me around the shop, all the while touting me the most expensive frames. the optometrist was more concerned about my insurance than with the eye exam and consequently forgot (or never bothered) to give me my prescription paper or talked to me about my exam results. the most annoying thing was whenever i asked them to adjust my frames, theyd preface the response with "we are not responsible for any damages to your frame." They must have said that 4 times. And they told me that I wouldnt get back my glasses in 4 to 5 business days. After I got my glasses, i got out of there asap and had my frames readjusted at Lens Crafters, no questions asked.

Sean Cusack

Im not one to write reviews or give 5 stars when I do, but I read some of the lower reviews prior to visiting which made me I was skeptical prior to visiting, but the service was great so its worth spreading. Both the Doctor and specialist were patient and helpful. I just picked up my glasses and the Dr. remembered me and explained some of the questions I had regarding the prescription. I was reassured by the specialist that if I didnt like my pair that I could do one-time return within 30 days for no cost (not sure if thats particular to the brand and insurance). Yes, they pushed the more expensive lenses, but not aggressively. Two thumbs up.

Kimberly Foster

It is a terrible place to get your glasses. But heres the thing, we as consumers keep thinking that these places care about you and your health. They care about money. They see you as a sucker and theyre going to try to get the most money they can. Oh they have to do this test or that test. Its a shame, I know, but its about the money. Once youre hip to that. Its not a big deal. Go in get the basic eye exam, no frills. Contact exam if you must. Get your script. Go to walmart for the glasses and go online for the contacts. If you dont, do not act surprised when you see the bill.

Jeff Forrest

Ive been using Pearle Vision Arlington Heights for over eight years. The business has greatly improved since Dr. Steve Pelitsky became owner. His attention to detail and enthusiastic concern for my vision needs are fantastic. He always takes time at the beginning of the exam to see how am doing and chat about my interests. The staff is always friendly and ready to go above and beyond to meet my needs. Sometimes I stop by just to say hello. Great job and Thank you! #pearlevisionarlingtonheights #drstevepelitsky

Anson Mount

I went here to get new glasses with a prescription written at another office. After choosing a pair and having them made, I found that there was something wrong. Dr. Steve eye care specialist Doug found and corrected the problem and swiftly got me a new set of lenses. They took careful time with my eyes. Truly amazing service.

Deb Johnson

Great experience! Im glad I went here despite an earlier review since they are now under new management of Doctors. The Doctor we saw was great and very thorough, and the staff was helpful and friendly. They have a nice selection of glasses also!

Exploring Jeeps

I got a very good pair of glasses from Dr. Pelitsky. The prescription is the best I have ever had. The eye exam was very thorough. I also thought Doug was great, very helpful. I will go back when I need another pair.

Dan Milman

I went there recently. The place is under new management. Dr. Pelitsky took his time with me and the price was very reasonable. The service was great. I will be coming back again.

Aabesh De

Fast, informative, polite, and customer-focused. These guys are game changers and Im definitely coming back.

Amy Woods

Worst service ever! People who work there are totally incompetent.

Igor S

Great professional help, low prices!