West Penn Hospital

Reviews 8

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Lyndcee Marcello

There are several reasons to give this hospital a 2 star rating but i will leave it at this-- One of the most important courtesies to extend to a patient who has been through major surgery and is on an extended stay would be to make sure they are comfortable. My mother has been in West Penn for going on 2 weeks, the first 8 of her days were spent in the ICU where she was taken care of wonderfully, the rest of her days have been spent in a different unit. For three days i watched my mom tell the nurses how uncomfortable she was and how she could feel the bars of the bed going into her back because there was hardly any cushioning on the mattress. For three days, no one even offered to put an order in to get her a new bed. On the third day while i was there with my mom, i watched her sit up in a regular chair, not even one that reclines because it was broken and they didnt provide a new one, but a regular chair for hours because she couldnt bare to lay in that bed anymore. I asked what we needed to do to get her a new bed 3 times.. Finally they gave her a new bed, but not without making sure that we knew they could get in trouble for doing it. When a patient expresses concern to you that they are hurting or they are uncomfortable, since when is it OK to disregard your patients needs? She by no means has been needy or constantly requesting or demanding things, but really when a patient has been stuck in a hospital bed for 2 weeks should you not at least try to make her comfortable. I am very disappointed in the way this situation was handled.

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Adam Bright

This hospital is unprofessional and disorganized. There is little to no security around the maternity ward. When my wife was in the delivery room we received very little privacy since she had to enter all of her notes and documentation on the computer inside the room. Also, in the delivery room another nurse barged in and asked our nurse if she wanted pizza for lunch, a benign request but unprofessional in front of a patient. All of the estimates given for when events would happen were wrong by a minimum of one hour and at one point stretched to four hours. In the last several months we have received three different bills for services rendered which they claimed our insurance was denying despite this hospital being in network for our insurance. One was resolved after multiple calls to both my insurance and Allegheny Health Network. One I just paid myself after multiple calls not getting anywhere, and I am still waiting on medical records from West Penn to be reimbursed by my insurance. Finally I am disputing one final claim where West Penn has claimed that they accepted my insurance just not my particular plan within that insurance. During our stay at the hospital we were never informed that our insurance was not accepted. I will never voluntarily admit myself or any of my family to this facility (or likely any Allegheny Health Network facility) again.

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Jesca Leigh

UPMC is terrible, go to West Penn. I was a UPMC patient for 5 years and regret it every day. For one, UMPC refuses to accept all forms of health insurance, so you may not even be able to go there anyway. Secondly, UPMC doctors persistently charge you way more for services that are much more affordable at West Penn. Lastly, I have had problems and health symptoms for years (6 months without menstrual cycle, hair loss, etc). I brought up PCOS, but my UPMC doctor just made me feel like I was some crazy hypochondriac kept telling me it was stress and that I needed to go on anti-depressants. AS IF! Fed up, I found a new doctor through West Penn - within the first doctors visit, I was finally getting the attention Ive needed for years. Thanks to West Penn, I finally got tested and I do in fact have PCOS. Im amazed, I didnt even have to bring PCOS up to my West Penn doctor, they brought it up themselves and helped me figure out what was really going on. West Penn is the Best Pennsylvania hospital. YAY!

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Morgan Brendel

I recently had a seizure and was taken to west penn. I havent gone to another hosp for years other than west penn... When the ER closed I lucky didnt have any need to visit an ER. upon my arrival post seizure I was taken immediately back and they were drawing blood and had tests scheduled in a timely manner..The longest time was waiting for blood results but the doctor was just as agitated wondering why it was taking so long for results. My nurses, doctor and the radiology department were all very kind and covered all the bases to make sure I was ok.. I dont think I would ever go to another ER. I am very happy with the care I recieved and the bed side manner of everyone I encountered. Even when we first walked in the receptionist heard me say I was cold and brought me a warm blanket...I highly reccommend West Penn emergency room.

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Gladys Cordwell

Early morning on 6-10-17 we had a very special person life flighted to West Penn Hospital. Although he did not survive his illness the exceptional care and compassion shown toward him and us was way above and beyond anything I have ever experienced in an ICU. Words cannot express our heartfelt gratitude toward the entire staff especially Dr. Khan who done everything in his power to save our loved one. His compassion for us was beyond measure. May God bless this staff and keep them doing what they do so wonderfully. Thank you all.

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A Private User

I needed to go to the Emergency room at West Penn only because my OB/GYNE is located there. I was in severe pain due to endometriosis. They treated me very poorly. Even with a pain scale rating of 9 i was not given any pain medicine, and the doctor had very little training it seemed. She barely knew a thing about my disease, and was really rude to me. Same with the nurses. They were very dirty and not making an attempt for things to be sterile. I will never recommend this hospital to someone and i myself will never go back.

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Jennifer Anderson

This hospital killed me. Was supposed to uave a laposcopic hysterectomy and the dr cut the artery to ky leg had to go through another emergency surgery to repair damage to the artery in my left leg and now have a huge scar. Was in icu in acoma for days and in the hospiyal for 3 weeks. They did not test my blood and almost killed me again giving me a transfusion. My cut got infected and no one cleaned it. My hisband had to clean it. It stunk and was green. Worst experience of my life.

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LJ Equipment

We were in Pittsburgh from out of state and treated like we were local to the area. The staff from the intake person who takes all your information to the doctor were all very nice and informative. We had an excellent experience in what was a difficult experience going to the ER. They made things much better with their professional demeanor and personal touch. Would have given them 5 stars, but the discharge nurse was rude. Would not hesitate to return if necessary. Thank you!

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