UPMC Presbyterian

Reviews 5

TO

Tom Strong

I went to a UPMC Urgent Care facility a few months ago with a throat infection, and the doctors and nurses were about what you would expect - competent and helpful. They are the only reason this review has two stars instead of 1, and were I to review them alone it would be a 4 or 5 star review. The reason its much lower is because of the billing. I had UPMC insurance and went to a UPMC facility, paid the co-pay they asked for, and was told that it would cover everything. I made sure to ask if there was anything additional that might be billed since I was about to be out of town for work for an extended period and I was told no, everything was taken care of. When I came home a few months later I found bills, past due notices, and letters from the collection agency that they handed the account over to. I also found out that the collection agency has been calling my parents at their house at a number I never gave UPMC to try to collect from them, but at no time did UPMC ever think to call me (my phone number is on the paperwork that theyve sent me a couple times). Today I went to the office I visited in May and showed them the paperwork, they said it looked like a billing error and to send it to the customer service department, when I called them to find out the address was they were insistent that the charge was correct and refused to stand behind what I was told at their office. They were sure to remind me that the collection efforts would continue until I paid them what was due. Whats the total amount of the additional bill that caused them to go through all of this? $20 If I were not working for Pitt at the time I would never have signed up for UPMC insurance, and I regretted it the entire time I had it. Between billing messes like this and prescriptions that were covered under Highmark but completely denied (not more expensive, but flat out denied) under UPMC I would have been better off staying on COBRA and declining the UPMC insurance. If you have a choice, go elsewhere.

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JA

James Swan

No communication between doctors and nurses. No communication between doctors and family. I was the contact person for a close friend without close family that had a brain tumor partially removed. I was told I would receive a call from the neurologist notifying me how the surgery went. I never received the call, so I called and spoke to a nurse and was told the call was in the surgical notes I was ment to get the it and told I would get a call from the doctor the next day. Jump forward a week and I have spoke to a few nurses but after many calls and two visits have never managed to speak to a doctor. Told one thing well they do another. So today I talk to a nurse and Im told they are transferring to inpatient rehabilitation morning, I receive another call three hours later (8:00pm) by a doctor (the first time one has contacted me) and told they are releasing and would like the patient picked up tonight. I live two hours away and she is offend when told it will have to wait till the next day, apparently she thought I could magically appear in the next 20 minutes and walk out the door with him. Spoke with my friend and he is worried because he was told he need inpatient rehabilitation to become as close to a 100% as he can be earlier in the day. There seems to be some major communication problems between shifts and between doctors and nurses. There also seems to be a total disregard for the patients will, I was given POA, listed as the only Emergency Contact, and was the only person notification was supposed be given to. Seems the doctors couldnt be bothered to give the calls they assured him prior to surgery they would. Being about the same distance from Cleveland and Buffalo, if myself or someone in my family requires care I will probably look there first.

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LA

Landon Bender

My wife had my daughter in upmc childrens here after a recent stay at St. Clair Hospital. The care was night and day different. The Emergency Room at Childrens and St. Clair were both really good. after that complete different stories once they were transferred upstairs. They would not give my wife any food.(St. Clair provided anything she wanted) Also out of all the nurses she dealt with at chidrens one seemed to be happy the rest she felt like she was a bother. The staff told her that if she wanted something to eat she would have to go get it or have someone bring it to her. My wife asked why can I not order from the cafeteria. It is our policy. They told her that if she wanted crackers they could give them to her. My daughter was really sick and she did not want to leave her. The nurse asked her dont you have family who can get you something. I was home with the other two kids.(1 with pneumonia the other with the flu) She was in there for most of 2 days. There also was a mix up upon discharge with the wrong medication. We found this out after we got home. The Pharmacy said they could not get BC/BS to work so we would have to pay the cash price or wait an extra hour or so till they figured it out. (With a sick two year old with pneumonia) When the pharmacy had the script called in a couple hours before discharge. We know Monday morning UPMC will have the bill in my mailbox. I truly am having a hard time with this network and there abuse of people when we have help pay for this non-profit organization.

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DE

Debra Carney

Was there because of back pain. Had a Green Peace Dr that accused me of being on drugs and even went so far as to accuse me of having drugs in my purse. We got into an argument, I of course denying that I had drugs and he insisting I did. Finally I told him to bring a nurse into the room to babysit me and get a police officer in there to check my purse. I was beyond angry. My purse was on the bed next to me. He said there was no need, he could see the drugs from where he was standing. I said WHAT are you talking about? He pointed to my pack of Salems (cigarettes) then launched into a ten minute brow beating on the dangers of cigarettes and how they ARE drugs and I AM using drugs by smoking them. I got dressed the second he left and walked out. I never went back to any UPMC facility since that day. I switched to Allegheny Health Network and love it. My Drs are wonderful. I hate UPMC. I wish I could give ZERO stars.

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SA

Sanctified Sister

to bad they dont have negative stars because I would give this a minus 5. This is the worst hospital I have ever seen. My husband was taken there, for a motorcyle accident. He was having trouble breathing and still had to lay in ER for 6 hours. They tell family members nothing, he was there four days and not one time did I see or even get to talk to a doctor. I would ask and always get told, someone would talk to the family, that never happened. They did surgery on him, and the family was not even told what they were doing surgery on. Turned out to be broken bones. (my husband told me this, not a doctor) They wanted to send him to a rest home, for a broken ankle! He refused and brought him home. No discharge papers, so we have no idea who we need to see next or even the name of the doctor.

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