Providence Little Company of Mary Medical Center

Reviews 3

ER

Eric Lee

Beautiful hospital.....tasty food....shifty and suspicious customer service. First and foremost, the E.R. department is honestly quite pitiful. My girlfriend and I went to the Emergency Room one day by ambulance after she collapsed on the way there and they stuck us in the waiting room for almost two hours. She was complaining of very severe headaches and sensitivity to light....and they put her in a highly bright light where they said they could not turn it off because they needed to see her. An hour later, while she was sleep, they woke her up and told her she was being discharged. We left the hospital and five minutes later she collapsed on the sidewalk. I have a serious bone to pick with "one of the top 100 hospitals". Not to mention that we have been to this hospital at least 6 times and each time they gave us a taxi voucher to our destination once she was discharged.....this time they dont do it anymore. This is in Torrance and we live in Los Angeles....the bus we need to take stops running after everything is done so how do you expect patients without cars to get home? Furthermore, I was told by a patient and a nurse that , according to hospital policy, a nurse cannot pray with a patient even if a patient requests it. They have to call a chaplain, who may or may not be able to come to you at that time, and then it will be done the "right" way. Why is this hospital a religious entity but no one can openly pray? If a patient is religious and is in pain and the comfort of a patient is on the line, then I say go for it and let the patient have their wish. I am very disappointed with all of these rave reviews I hear about the hospital and then I come to the realization that it is different, including doctors who smoke at the entrance of the hospital and the social workers who try to complicate the process. Hmmm....what is the role of a hospital social worker again? Maybe to work you over socially in the hospital and jam you up to the point where you just leave. It is absolutely horrible how some of the nurses and staff treat the patients...walking by them with their heads high acting oblivious to the sick and the hurt, one doctor for 65 patients in the emergency room, an entire reception staff gone from the front of the hospital at 6pm, reception staff who may not be able to find your loved one in the system as to where they were placed, security that is only located in the emergency room and doesnt even patrol around the other areas, and some people who look like they dont even want to be at work. Since this is a religious hospital, I pray that this hospital receives some heavy oversight and they get their act together or they will find themselves in a new top 100...top 100 worst hospitals in America. Im no expert on running hospitals, but I do have common sense. Providence Little Company of Mary Torrance Hospital, please be on notice and get it together soon. Patients are not meal tickets or statistics to bolster your social status because youre in Torrance. Sometimes, even the mightiest or the seemingly so needs to self reflect and re-evaluate what is most important. If your most important factor is anything other than meeting the needs of the patient, then you are in the wrong business. Im just saying.

MI

Michele McPherson

My 85 year old dad was treated here a week ago for 7 days. They sent him home and he had to be rushed to another hospital 2 days later, in more critical condition. Thankfully, they took him to Harbor UCLA, which has lower google rating, but immeasurably better care and organization than LCOM. Aside from a few nurses that were kind at LCOM, most of the staff seemed to not know what the others were doing, and they were not at all attentive. We spent a lot of time with dad, and hours would go by before a nurse or assistant would come in to see him. Even if you pressed the call button, they did not respond. My dad has dementia and cannot eat by himself or respond to commands. We told every shift about the issues, but came in to breakfast trays that had been sitting for hours because they did not feeds him (though they always said they would). By Comparison, at Harbor UCLA, he was constantly attended to. There wasnt an hour that went by that he was not checked and assessed. The examination at Harbor was thorough, and they immediately treated a problem that he had throughout the illness that Little Company of Mary did not. Once they treated it, he started improving. My dad has dementia, and we let both hospitals know that he would not respond to commands or understand not to pull on IV"s or masks. Harbor GOT IT, and they had a sitter who stayed with him to make sure he was okay. At LCOM, he pulled his IV 5 times that we know of, and they were unaware of it, even when changing IV lines. Theyd just change the meds and not check to see IV was still secure. (We found the pulled lines ourselves and had to call in the nurses.) . LCOMs response was to restrain my dad. At Harbor, when I called to get an update, it was really easy to reach the nurse and she gave me a very thorough update, and did not try to rush me off the phone. At LCOM, we were rarely able to reach anyone on the phone, and it was just as hard to find one in person. At Harbor, we saw the doctor every day, 2-3 times. At LCOM, we saw him twice in 7 days. When it was time to release dad, Harbor called us, gave us all the details. At LCOM, they didnt even know where to send him, even through we gave them the information several times, including to the person who managed that part of their business. The treatment they gave was ineffective, showed little compassion, and bordered on negligent. The bottom line is that we did not feel he was safe in their care, and that we had to advocate heavily for things as simple as IV checks, food and changing the bed. I would never recommend this hospital to anyone.

JO

Jonathan Chen

Terribly, terribly rude doctor (Kasey Lai). Pops in for a few minutes every 1-2 days, gives incredibly dismissive explanations (if any), and treats the place like a prison. You know how youre supposed to have a discussion with your doctor about whats going on, what does he think the diagnosis is, what is going to happen next, and what treatments theyre giving you? Not here. If you provide any information on how youre feeling and it goes against anything on the chart, the jaded doctors here will feel threatened and shut off their consideration for your case. Dr. Lai will also literally PUT HIS HAND IN YOUR FACE when youre talking to interrupt you. Nurses will try to advocate for you... sometimes..., but they dont have any power (or say they dont) and constantly shrug off everything to their missing doctors. Doctors have the most ridiculous egos Ive ever seen - dont question them AT ALL, even politely, or you will get reprimanded (theyll take away your food, take away your medicine). Oh, also if loved ones call in to nurses and want to check on how youre doing, they will actually SCOLD you for BOTHERING nurses. What kind of place has so little humanity that they feel criticizing and lecturing patients is the right thing do when loved ones call to check on those that need urgent medical care? Caseworkers are rude, incompetent, and like to provide false information... keep that in mind. Just avoid this place. Not only will you NOT get medical help and waste a lot of money waiting for incompetence to stop constantly bumping into each other, theyll treat your loved ones like garbage too.