Dignity Health - Glendale Memorial Hospital and Health Center

Reviews 5

HA

Hayley Frazier

The front desk staff was amazing, but everyone after that was awful. I went in because I couldnt see due to tunnel vision, dizziness and heart palpitations. Of course, they asked if I had a history of anxiety. I said yes, but Im also on medication for anxiety, I know what my anxiety feels like and it wasnt that, plus MY PCP is the one that told me to go in because for two weeks I was lightheaded and occasionally having these episodes and it was not/is not my anxiety. At first, the physicians assistant thought I may have a terrible sinus infection causing vertigo. Fair. But when I got to the room and the doctor finally got to me, he had already made his mind up that it was anxiety and nothing else. He refused to listen to me, he yelled at me twice about breathing deeply in correctly, and didnt even tell me his name. Then his nurse gave me an ekg to be sure, looked at it and said I might have to be hooked up to a monitor. Cut to 2 and a half hours later of no care, no doctor, no updates. I have to discharge myself and am told that my ekg has to be looked at by someone else and that Im being discharged with anxiety. Its not anxiety. Ive struggled with it my whole life, I take care of it and am on medication. I also certainly wouldnt spend 150 on an er visit for anxiety. To top it off, I had another episode yesterday and was told by my normal urgent care and my PCP that someone shouldve ordered an MRI. I understand that people come in needing different levels of care, but the blatant disregard of the doctors and nurses when trying to explain my symptoms was appalling. I dont mind waiting for hours if I eventually receive the same care as everyone else, which I did not. And I understand that he was probably the only doctor on in the er and extremely busy, but thats not my problem. I shouldnt be yelled at on a hospital bed when Im sick. I would like to file a formal complaint and would love the phone number to do so.

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A

A Private User

I have had surgery or inpatient care in 7 L.A. area hospital and Glendale Memorial ranks among the best. Especially in the area of people relations. The people are the best in terms of their personal interest, friendliness and concern for you as an individual. I was there on a Friday afternoon/evening, several days before Christmas for emergency surgery of a non life threating condition. Probably one of the worst times and conditions to excpect the best care. Wrong! I got the best care you could imagine. From admitting to discharge, every person I encountered was exceptional. From the time the admitting person coordinated every detail with 3 doctors and the hospital staff. While I was sitting there the time changed 3 times from 9 AM Saturday, to 9 PM that evening, to right now. These changes all predicated on the availability of personnel. My doctor was available at any time but the availability of support people like the anestheist for example, kept changing. About 45 minutes later I was in surgery, an hour later in surgery recovery and another hour later in general recovery. Every step was done with concern for my health, my safety and my general needs. I gave them my contact people and someone made the calls so that my 2 pickup persons were there waiting at my discharge. The person at dishcharge even walked out to the parking cashier to insure there was no charge for the vehicle I had driven in and lost the ticket for and for the vehicle that was there to pick me up. Absolutely the best people you could find in any hospital. Overall abot a 99% rating, some problems with the bandaging that maybe could have been better the first time. Even that was caught and corrected in the hospital. Glendale Memorial Hospital should be very proud.of their staff.

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JE

Jesse Fermon

Came here for delivery of my first child. It looks really nice from the outside and labor rooms seem nice as well. This is the ONLY reason we chose toncome here. But the more you look around, it has been revamped to look nicer than it really is, how can you tell? Go to less traveled areas or look at the terrible excuse for a cafeteria they have. Months ago, they refused to allow us to change hospitals even though we had spent 90% of the time at Valley Presbyterian. Once we finally came in to deliver, we realized how poor the nurses were. I assumed the nurses would fit the profile of the hospital, but I was clearly mistaken. Im actually shocked they passes medical school. They dont seem familiar with the machines. Didnt check machines prior to delivery (stood around for 10 minutes fumbling around with machines looking really unprofessional). I was ok until they started to lie to me when I had questions. I may not know their job, but I sure do know when someone is lying to me. Information never matched from nurse to nurse. There must be ZERO communication between the staff. They tried to repeat shots, tests, ect ect. They never fulfilled any requests (for bedding, pillows, paperwork, to stay out of room for quiet time, ect). The doctor showed up 30 minutes late for delivery. The only thing I could focus on was his damn iphone hanging off the front of his pants and thinking how infested with bacteria/germs it was. Recap, Unknowledgable staff No communication Fail to respond to requests Lying to patients and slow work flow I wouldnt recommend this hospital

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EW

Ewa Baczkowska

Good nursing care but terrible same of the doctors like Dr.Eric Sitker attitude.I have Systemic Lupus Erythromatosus ,Fibromayalgia,hypoxia , and mycoplasma pneumonia. That test of mycoplasma pneumonia ,I myself recommended to be done and lowel be hold came positive for mycoplasma pneumonia . Despite. Of that I got kicked out of the hospital by my doctor Dr.E.Sitker because of the holidays or so he said.He also made detegatory comments in my medical records, about me as narcotic sicker patient .As a patient with, Fibromayalgia ,dyvelculosis SLE, chostiochondritis,IBS., G ERD,chronic asthma all joints and back pain I am in tremendous destres,pressure pain and discomfort .At the moment I have difficulty to breath without oxigen ,being left with untreated pmeumonia and other issues uncontrolled. This experience left me with outrage, distaste with luck of trust towards your medical professionals . How cold and not caring doctors your wonderful other wise facility higher? Urgency in relising untreated papatients with posiblity they come back as new case. This is Al SIMPLY UNACUNACEPTABLE Patients assessment quick and wrong judgment of patient health and its medical history .Not helping patients in their imidiate medical needs is SIMPLY UNACEPTABLE Also doctors rushing on vacations and do not wanted to be bothered with existing patients is a problem.Thy just relise tchem not caring what well be happening after the patient lives the hospital . Now Im home again 3 time with pneumonia underteated inyour facility. Shame

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EM

emily gossett

So thankful I went to Glendale memorial. I went to Glendale adventist when I got a lump the size of an orange on the back of my leg, behind my knee. They didnt listen to me or treat me like I was human Im guessing because theres a lot about my addiction problem in my medical history. I was judged the second they learned I have an opiate addiction. The doctor skipped an ultrasound because he thought he knew what it was but he was just a cocky jerk and did an unnecessary procedure that made it worse even though I told him i wanted him to do an ultrasound before he made an incision because I thought he was wrong. I ended up having to stay in the hospital because his screw up could have caused and infection and the loss of my leg and Im sure they were just worried about getting sued. I was there for 4 days without any tests or anything being done so I obviously I was mad and left AMA and went to Glendale memorial hospital where they took me right in and actually treated me like a human being. They ran tests and did an ultrasound and figured it out right away and i was able to leave that afternoon. They were very kind and caring and determined to find a solution. They were even able to do my blood work and get an IV in me on the first try unlike Glendale adventist which poked me over and over and then put the IV line in my neck where it ended up causing a painful bump and irritation. My advice is dont go to Glendale adventist!! Go to Glendale memorial

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