USC Verdugo Hills Hospital

Reviews 3

CL

Clayton James

My spouse died at this hospital after suffering a heart attack. He had to WALK inside because there wasnt a single wheelchair accessible in the emergency room. the staff was completely stupid. After I told the reception about his chest pain and that they were symptoms of a heart attack both the male and female receptionist stood there and asked me for insurance information and said he was too young for a heart attack. I had to yell at them to help him and they asked me to wait in the living room after they came out and wheeled him away. He died about 20 minutes or less later. I have no idea what treatment he received behind the closed doors or if they even treated him at all. After he died and a couple weeks later, I return to the hospital to express my displeasure. If I had felt the hospital did everything they could to save him I would have no problem but they didnt. They were going to move him to a new hospital, Glendale adventist, to have a stint or something put in but they needed to stabilize him and that is why he died, they said. How do I know that the walk inside the emergency room didnt kill him? maybe he would have lived? Ill never know. And, this is really upsetting, when the social worker took his mother and I to see his body we discovered that they hadnt even cleaned up the snot around his nose and face. He had a seizure at the end, his body trying one last time. I could have done without seeing that. When voicing my concerns, a short woman with a thick accent attended me and said she was the nursing or emergency supervisor I dont remember which. In any case, when I got there I saw a bloody piece of gauze on the floor by the emergency reception window and mention this to her in our conversation. She wanted to take me out to a private area but I prefer to talk about it in the emergency room where anyone could hear and see what we were talking about. I was told I would be getting a call back regarding my concerns. I was completely ignored after that. a friend of mine later told me that a doctor here whose name I do not know but I understand still works here told him to finish the job next time he tries to cut his wrists. my friend suffered emotional problems in the past and this was years ago, where he would cut himself and his parents took him to the emergency room once. this hospital is crap and I would go to Glendale Adventist or die instead. Also apparently it is just shy of $3000 for someone to walk into a hospital and die. I wonder how much they would pay me to stop standing outside with a sign that has their Yelp rating and saying "This hospital doesnt care. dont go here"

E

E Pop

Dear whomever it may concern, I am extremely disappointed to share that the quality of care here at Verdugo Hills Hospital of USC has been an awful experience for me and my family. My husband still is currently a patient here at Verdugo Hills Hospital. We asked for two days for an overnight sleeping chair. Our request was either ignored or told that it was an impossibility to get a chair. As I walk down the hall way and see that a random Armenian family that just occupied a room had an overnight bed that they had requested 5minutes prior to my request which was made well over 48 hrs ago. I would like to know if my last name needs to end in "ian" to get any kind of help with our requests & patient care around here? Is it because I am not Armenian that our requests are falling on deaf ears & that the quality of care is so poor? Please explain to me, why is it every time I have come here the last 5 times ---that EVERY SINGLE TIME an Armenian family comes in- they get priority over anyone else? I dont believe for one second at this point that this is a coincidence. I feel discriminated against because of how little care, respect, or sensitivity we have received compared to all the Armenian families that have come during the same time of our stay. Since my husband has been in your care you have made many mistakes in the course of action for his care in major and minor areas. It grieves me to say this because I dont think we should be treated so poorly because we arent Armenian. Im concerned about the continuity of his care provided by USC Verdugo Hills hospital which is also a family alma-mater. I thought this was a tight knit medical community? I thought that we would be treated with just as much respect and concern as any other patient at this hospital, regardless of our ethnicity. I want to know why Armenians specifically are given a higher quality of care over myself or any other individual-EACH and EVERY SINGLE time I have been here. What is the deal? I would like to understand why we are ignored and not accommodated for ,similarly to, as those specific individuals, the Armenians. It has been so pervasive and noticeable that I can not stand it any longer and am moved to write this letter publicly and in complaint to the board, as well as, the head of this institution. I look forward to hearing back for the reason why the quality of care has been so poor and how we can resolve the matter. We have been staying on the 6th floor. Today is December 16th, 2015 and I am concluding this letter at 11:47pm. Best regard, Patient on 6th floor

IL

Iloessa Alexander

I try to avoid the ER there (3 visits total over 2 year period) as it is hit or miss depending on what doctor you get, but as I live 3-4 minutes away, I can at least drive myself there even when having a severe asthma attack which is not recommended. It is rarely crowded so you get in fast (of course Im having an asthma attack so they generally take me back fast anyway). Ive been to many ERs over the years and know that almost all suck so I guess I dont expect much anyway. That said, because 3 of my doctors actually have hospital privileges there and work in the nearby outpatient clinic, most of my records are already in the system and they personally know my doctors, I tend to get a bit better treatment from the ER and sometimes they call my doctors to make sure they are treating my conditions correctly. That said, I have had to be admitted 2 times and my review is based on that. Once in 2013 and once 2014. 2013 - 3 day visit wasnt bad and loved the doctors that I had, but the night nurses were horrid. They didnt even tell my doctors that I was not able to move part of my body that night. My doctor got extremely angry when I told him about it. And, it took forever for them to submit my treatment to the insurance so I didnt get a bill for at least 9 months. HOWEVER, it was taken over by USC by the time that I had my second hospitalization which lasted 4 days. They seemed to keep the day nurses but none of the night nurses I had before were there. It seems they changed the night nurses and the new ones were fantastic. I got ill one night from some medication and the head nurse was knowledgeable enough to know I was not having a heart attack (though she did request a machine be brought to that level as I was not on the floor where those monitors are just in case) but something else. She walked me around the ward 3 or 4 times to get me moving so that the side effects would lessen. Again, I loved the doctors that were there. And, billing went much faster so I got the bill 1.5 months after my stay. All the rooms on my floor were single rooms and the food isnt that bad and you get a lot of choices for food. Showers were a bit hard to move around in. You are in a hospital so make sure to bring things to do (they have internet access so you can bring your own laptop and watch Netflix or do work) and bring ear plugs. They help you to sleep better. The medical records department was fine and easily gave me copies of all the tests and my chart. You do have to fill out some paperwork but that is normal due to privacy laws.