|3600 Towne Blvd, Middletown, OH 45005, USA
|9AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–1PM Closed
Everyone in this location is extremely nice and very professional except for the so called Office Manager. As a degree holder in Medical Office Management, I can assure you that this man (Jerry Reardon-tall with a bald head) is far from professional let alone qualified to be an office manager. He has given me a problem for the past 2yrs in regards to filling my daughters lenses who cannot go without her glasses due to being in Vision Therapy and last year he told me the prescription can only be one set amount of time until it was considered unacceptable or expired according to their policy and then told me a different time frame this year. Mind you, last year I took my daughter for another 2hr eye exam before it was needed just to get an "updated prescription" to get her lenses filled, so I buy her and my son (whos rx is older than hers) frames and again, he gave me the same hassle and lied about the policy on their allowance of prescritions and wouldnt even look in their "new" system for her rx from 9mts ago but filled my sons with no problems! Ok, go to pick up my sons glasses and he wasnt there (thank goodness) and the young ladies working helped me out and found my daughters current rx with no problem! This man says the most inappropriate stuff everytime I go in there and then tries to sugar coat it by telling the corniest jokes after he sees or hears my reaction! I have no idea how he is still an employee here, let alone an Office Manager! Woody Williams if you need a professional, experienced Medical Office Manager who holds a degree specifically for that position, please feel free to reach out to me. Id be more than happy to fill his shoes ;)
I just got home from my 10:00am appointment. I am still in shock and so happy that I was in and out of Woody Williams Towne Optical in less than one hour!! I was a new patient, and walked out the door with my brand new frames in less than one hour! The doctor and his entire staff were very gracious, knowledgeable, and helpful. I am definitely going to be referring all of my friends and family to this wonderful and local practice! Thanks to all of the staff of Woody Williams for helping me regain my vision and confidence with beautiful frames!
Theyre fast. Unfortunately they are not that good. The office staff seems in a perpetually bad mood. I have gone back multiples times in the same week to get glasses refitted, they still dont sit right. But all of this I could forgive if they were not lying to customers. When my daughter broke her glasses, they said they no longer carried her frames. They gave me a "deal" on new frames and lenses. Days later, the neighbor girl comes over with new glasses...the EXACT same frame they told me that they didnt make anymore! We will not go back!
I had a very positive experience with this business. My son was screened at school by an optometrist who diagnosed him for needing some glasses. I went to the Woody Willimams Vision Center and was very pleased with their timely service, and ability to diagnose the prescription for my sons glasses on the first try with no problems. The frames and lenses were made on the spot, and I was out the door within an hour with one very happy son who could see the world in a whole new way. I couldnt imagine anyone having a better experience anywhere.
Outstanding customer service, product, & fast service. I have been a customer for more than 4 years. They accept most insurance. After going to 3 other optical stores & being shown the selection of not so cute frames that were covered by my insurance I stumbled upon Woody Williams & was pleasantly surprised by the vast variety of frames available through my insurance. I love the wide selection of frames they have available at various price points. The Optometrist on staff is kind, caring, & knowledgeable .
I went to Woody Williams because I had eye pain for months. He prescribed me reading glasses. After going back to him a 2nd time after a few weeks, because I was still having pain, he said the same thing. I got a second opinion from Dr.Flagles office and she said I have SPK, which has caused my eyes to be extremely dry. She wasnt sure why I had reading glasses because my eye sight is great. All in all, Im glad I got a 2nd opinion.
I have taken my two daughters there for the last couple of years. I absolutely love Dr. Kleemann! This year I decided instead of going to those "One Hour" places, I was going to see Dr. Kleemann as well. The office staff was so gracious and got my entire family of four in the same day! I would most definitely recommend this office to everyone!
Took my daughter in and had the best service. They had a very larger selection of frames to choose from even for Caresource Insurance. She walked out the same day with her glasses, I now have a new place to get all my glasses.
Kelly & Josh DEATON
Definitely will recommend.Best selection in eyewear.The optometrist and staff helpful and informative.thank you I can see to read.
Wonderful experience! Fast, courteous service, fantastic exam. Love this place
Love my glasses and the people were friendly and helpful.