NextCare Urgent Care

Reviews 6

BR

Briana Knox

*****UPDATE: The clinic manager, Don, called me first thing this morning after he found out my experience at his clinic yesterday. I must say, Dons concern and attention itself is a 5-star review. He genuinely apologized for my experience there and recognized where the shortcomings were in his staff during my visit and that there was work to be done. But his main concern was making sure I was okay health-wise since I was not able to be seen there. I appreciated that. Don also gave me information on another NextCare location in Hoadly, and I am willing to give that one a try in the future. I am very appreciative to Don for reaching out.***** I have been to this location before in the past and it was always just fine. Not stellar, but not awful. Unfortunately, today I went and was treated incredibly rudely by the physicians assistant who saw me, Brooke (I believe her last name was Schmiller, or something like that). Brooke came into the room already annoyed, apparently simply by the fact that I was there because of a possible electrocution. I greeted her and said "Hi, how are you?" She roughly said "Im fine," closed the door, mumbled her name without looking at me, and plopped down in a chair. She then asked me very disdainfully how long I was having these symptoms. I proceeded to tell her that and what caused it. I was there because I was afraid I had possibly electrocuted myself when my computer sparked and that there was nerve damage. Instead of simply explaining to me that they cant do any type of preliminary test for that and that I should instead go see a neurologist, she looked at me, ever so slightly rolled her eyes, and rudely stated "Yeah, okay, theres nothing we can do for you here." And then she just stared at me. I had to ask her twice what I should do and thats when she mentioned the neurologist. Essentially, the vibe from the whole experience was that I was a big waste of her time and she didnt know why I was there in the first place and was ready for me to leave. To note, I had already told two staff members WHY I was there before Brooke saw me: the receptionist and the nurse. If they have a blanket policy of not being able to look into anything technologically-caused, someone should have told me that from the beginning. I even apologized (admittedly, a bit sarcastically at this point) to Brooke for the waste of time and she again just stared at me while shes still sitting there slouched down in the chair. The good thing is that she got the receptionist to give me my co-pay back (Note: the front desk staff could use better people skills too. I asked the receptionist a couple questions about Brooke (her name and whether she is a main doctor there) and she was clearly irritated at having to answer my questions). Overall, Brooke was rude, condescending, and seriously lacks people skills. I only went there because I wasnt sure what had happened to me and I was hoping someone could give a preliminary report. I also thought I had to be specially referred to a neurologist. She did not have to look at me and talk to me the entire time like I was stupid and as if I were annoying her. I didnt appreciate her treatment of me and for that reason alone, I will not be going back to this establishment.

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SA

Sam Bressi

Do NOT go here under any circumstances. We took our three month old baby to get his cough checked out and were told to go to the Hoadly Rd location because the wait time was shorter. The receptionist took his info and checked him in, so all we had to do was drive 35 minutes instead of waiting 2 hours. Once we arrived at the other location, we checked in and after 10 minutes, we were told that they dont see 3 month olds because the MD cant take their temperature rectally. Yes, you read that right. An MD. Cant take a temperature. Settig aside for a moment the fact that there are other ways to take a temperature and the fact that their website says they treat children "of all ages", it is utterly ridiculous that it took three people, two locations, and being checked in twice before someone realized that he couldnt be seen. All their customer service rep had to say was "Oh, yeah, that is our policy. Sorry." Terrible service from a terrible company. If they cant get something so simple correct, would you trust them to perform tests on you?

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KA

Kamilla Gunzinger

Absolutely terrible reception. I took my mother in the evening after a car accident in the morning to get checked out. Even though we explained that the EMTs determined she didnt need to go to the emergency room, nothing was bleeding, and she never lost consciousness, the receptionist flipped out and said we had to go the emergency room because they couldnt treat head trauma. I never knew waiting room receptionists could diagnose head trauma. Moreover, there was no one else in the waiting room. So without being examined by the doctor, despite no other patients, we were turned away. Went to another urgent care facility where the receptionists only signed us in, took some information and vitals, and let the doctor do the examining. Which is hilarious, because the doctor confirmed she didnt need to go to the emergency room, examined her head and determined she had no head trauma and didnt need a CT, prescribed some pain medication and anti-inflammatories, and gave some advice for recuperating. Funny how nicely that worked.

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AM

Amanda Hopson

Horrible, horrible, horrible experience. If I could give 0 stars I would. I literally had to spell my sons first name for THREE full minutes before the front desk staff had it correct. It is not a hard name to spell, and even if it was... 3 minutes to spell a name??? Then the front desk staff gave a poor little guy ice for an ear infection! Heat eases the pain of an ear infection. The staff at this "medical" facility made this poor kid worse. Halfway through the triage my son had to go potty (he is 4) and the "nurse" said "If you take him to the restroom Im going to move on to the next patient and youre going to have to wait again." There were a total of 5 patients in the office (3 in front of us and one behind). Really? What was the point of this other than being mean? An hour later and we are still waiting for the triage to be completed and we stull have to wait for the doctor. Im leaving. It will probably be faster to leace, go to another urgent care and get seen.

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SI

SisterSister

I was taken to NextCare Urgent Care in Dumfries for an injury of my hand. My wait time was about 10 minutes before I was seen. I was in an extreme amount of pain. Both Joshua and Brooke took care of me. They were very caring and professional. They both took the time that I felt was needed to care for me in this instance. I needed an x-ray which indicated a broken bone. I left there with the needed prescriptions and directions to care for myself. My entire time there was about an hour. If I had gone to the emergency room that whole experience would have been probably 4 hours. I will definitely use this urgent care for myself and family should the need arise.

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BR

Brittany Bauccio

I am very attuned to my health. I went to urgent care on Tuesday noting a very painful threat and the fact that Im a teacher and in close contact with children. Despite seeing white spots on my swollen tonsils, I was not given an antibiotic. Instead I was prescribed a steroid which I didnt take. On Friday, the center called informing me that I did in fact have strep. Thanks to their negligence ive exposed my family sand students to strep and have miserably suffered through the week. I will never use this center again.

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