Total Health Dental

Reviews 3

PE

Peter Belitz

I dont often write positive reviews for businesses but this is one that is WAY overdue. With 4 kids, busy schedules and a tight budget, Total Health Dental and its employees (past and present) have done nothing but impressed time and time again. Over 6 years ago, I became a patient of Dr. Khaja, and have since referred my father, my partner, our 4 children, and at least 3 families in the neighborhood who all have children as well. Until i was about 30 years old, I had nothing but stressful, horrible, painful, expensive experiences with dentists in Aurora, Naperville, Waukegan, and Woodridge. I remember thinking that the agony associated with dentistry is just an unavoidable truth in life and finally understood why my dad had not even gone to the dentist in 10 years despite having high quality dental insurance through his electrical union. Well, its been almost 7 years and I have to say that Dr. Khaja and his consistently picked team of upbeat, positive, understanding, knowledgeable employees made "total" believers out of not only my dad and I, but also the many parents and children we referred here in the Churchill subdivision of Oswego. My dad had extensive work done to his lowers and a full replacement of his uppers. He shopped around and priced out many others only to realize in the end that Dr Khaja would use higher quality product and a step by step strategy at a price that was 1000s less than the next Dentist. After years of a mouth with pain and poor aesthetics, his teeth looked absolutely original and perfect and not abnormally bright like the places that offer a new mouth for 30-50k and have you coming out like youre headed to Hollywood. We could not have been more pleased. As for me, Dr. Khaja has always stood behind his work. Him and every dental assistant that has ever worked on me has been sure-handed, pleasant to talk to, efficient with time, and great at demonstrating/relating a strategy behind what needs to be done on a daily basis based off what they are seeing. When money is tight, they have never been pushy or sales oriented. It is obvious that the focus is more on the customer satisfaction and customer health above and beyond everything else. Also, they are 10/10 when it comes to kids and relaying the message of consistency and daily dental duties. We saw a remarkable attitude change in our children after taking them to a team that knew how to get the message across with positivity and encouragement rather than intimidation and finger pointing. As if that isnt enough to make a switch if youre not happy with your current dentist or if you dont have a dentist, I have to mention a couple other random points. 1.) I cant emphasize enough how soft/sure-handed and smooth every experience I have had at Total Health. I have high sensitivity in my eyes, Im a mouth breather, my lips dry and crack easily and my gums/nerves/teeth were always given multiple doses of local anesthetic to have work done at previous dentists. After telling Dr. Khaja this on my first visit, I have not had even ONE problem or painful experience. If ever there was even a tiny bit of discomfort, he would stop, reassess, and fix the problem. 2.) On my childrens account, one of the front counter employees saw that our insurance company had not paid correctly over a few months, took the time to call and plead in our defense. We did not see the problem and we did not even tell her to check on it but the next time we came in, we had around 1000 dollars in credit that we used the rest of the year. Other businesses may have not spotted the mistake, would not have taken the time and aggravation to try and help, and even it they did, whos to say it would even make it back to our account as a credit. 3.) My front tooth cracked in 6th grade on a hockey post. Its cracked in such a way that over the years it would break about every two years. After going to Dr. Khaja, it only broke once more, the color match perfectly, and when it did break, he charged only his own expenses instead of full price. A++++++

SA

Sandy M

Due to several bad experiences as a child an adult with prior dentists, I was very reluctant to see a dentist. As the years went on, I developed periodontal disease with my gums and teeth that needed extensive work and crowns. From the first moment I came through the door, I was greeted with friendly, warm and extremely professional staff. They all new I was full of anxiety. Each assistant one by one continue to subside my fears. They explained every step, took every measure to ease any discomfort. As my care continues on each visit... progress is being made. My gums, teeth and smile are finally back. I no longer fear its time for my next appointment. The environment is exceptionally clean, state of the art of the equipment to take care of all health needs. Flexible hours and payment options. Products right at the office to aid in your care, no need to go store to store. Dr. Khaja as I have told him has " hands from god!" extremely skilled, gentle and is not just in his practice to over charge and do procedures you dont need. Very trustworthy on exactly what is needed to be done . Dr. Khaja has been instrumental in putting my faith back into Dentistry and teaching me how to take care of me without worry. He actually called me personally to see how I was doing after a lengthy procedure. I have never been called by any physician! This proved more to me how much he cares for his patience and practice. He mentors his assistance and each of them are also very skilled. I hold each of them close to my VERY THANKFUL heart. I look forward to seeing each of their talents continue to grow and know for my future needs, they are there for me. HERES TO A HAPPY BRIGHT SMILE AGAIN !

BO

Bonnie Yates

Im so frustrated with these people right now. Called them because Im in pain and probably need a root canal: cant get into my usual Endo for another two days. Spoke with Josh and he said he could set me up with an "emergency appointment" to "get me out of pain" and so the doctor could look at my tooth. I said Id rather call around to other local Endos to see if I could get in sooner to get the actual root canal done (this isnt my first "rodeo", and Im not looking to take Vicodin, etc, for two days; I also know that the pain will continue until the irritated nerve and root material inside the tooth is removed). Instead of just taking my statement that Id rather look around, someone from that office has now called me twice in the last ten minutes (without leaving a voicemail). Are you kidding? Do you guys really need the $75 "emergency fee" so badly? I know this dentist and staff has gotten a majority of good reviews here, so I dont know what the hell just happened, but it was really rude to just call me twice when Im not even a patient: plus, I received the call 40 minutes after my initial call, then ANOTHER call "back" SIX minutes after the first! Ridiculous!