Presence Saints Mary and Elizabeth Medical Center, Saint Mary Campus

Reviews 6

CH

Christine Bonilla

First trip to the ER, told the doctor I dont have insurance, they didnt draw blood to check anything even though they said they were going to. They just give me xanax and had never taken xanax and communicated that to the doctor. She said they didnt have the clonazapam(klonopin) I had was use to. So I had to pay for xanax out of pocket. Had a bad reaction to the xanax. Tried calling to see if it was an allergic reaction to the place they told me to call, no answer. So I call the hospital and they say they cant help me so I have to call the place they told me to, which I did and got no answer. So I take another trip to the ER. This time they actually run blood work and are really helpful. They go into the hospital pharmacy and grab the medicine I had requested the first time(which i still dont know why they didnt do it the first time when I had asked for it). Since I still hadnt heard from the outpatient center to schedule an appointment the nurse said she would leave a message for me with them.Now I had to pay for another medication out of pocket, which should have been the only one I had to pay for. I get a call on Tuesday, after visiting the ER on Saturday. They say they are calling in regards to the message they were left by the nurse (not by me 5 days prior), they give me an appointment. I go to the place on my outpatient forms and it turns out they had scheduled me an appointment for a building I wasnt even told about, it wasnt even on my forms. This place only gets 2 stars for that Saturday I actually got help. Dont go here if can avoid it. Go to Swedish or something, go to Storger. This place is terrible.

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MO

Mo Do

Id give it a 0 if I could! Recently, my Bestie had been dealing with severe, repeated childhood trauma by people very close to her, that had not been treated. God bless her, as shes tried to "keep it buried" for decades! She was receiving treatment in a day program, but still became suicidal, so was sent to hospital, SUPPOSEDLY for a specific psychiatrist, who she NEVER saw! This place is UNFIT for humans - at least the psychiatric ward is! First, there is NO therapy! Second, the 15th floor was described as being full of criminals & prostitutes; NEXT, her meds were changed - WITHOUT consulting w/dr. who had been managing them the last 2 months (& interestingly changed back right before discharge)! Then she was bullied by 3 professionals (the completely UNCARING psychiatrist, inept social worker & nurse practitioner) about needing to discharge her, although she didnt feel like she could trust herself at home!! HELLLOOOO! She is a TRAUMATIZED woman! You just RE-TRAUMATIZED HER!! LASTLY, she was FORCED to leave (they wouldnt even let her call to be picked up!!!) by being driven in a hospital vehicle TO AN EMPTY HOUSE WITH N O KEYS TO GET IN! UNBELIEVABLE!!! I am Catholic, so want these hospitals to be the best more than most people, but PRESENCE: YOU N E E D TO GET YOUR ACT TOGETHER!!! This is NOT the only PRESENCE hospital that SUCKS!

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GA

Garrett David

Presence hospital/ER So Im in there waiting to be seen and at the time I think Im still a bit in shock (after seeing my finger look like a crumpled up piece of paper)... all the adrenaline is starting to fade and I went from feeling completely normal (just a bit freaked out) to feeling extremely nauseous and sweating profusely. Somehow I pass out in my chair and when I regain consciousness im slumped over in my own lap, unable to move and completely disassociated. Then when Im finally called in to a room the nurse is then convinced by how flushed and out of it I am, that Im a drug overdose (her own words!!!). As if I broke my own finger desperately trying to get opiates. Hardly focuses on my actual injury and repeatedly asking questions about drug use etc. Stick me in the waiting room for 4 hours just to squish my (still) dislocated and fractured pinky into a temporary cast and gave me the number to a specialist at an unaffiliated location all together. I then call the specialist office this morning and they say that since I was treated at presence, there is a 90 day period or something where I have to see an orthopedic doctor at presense and was wondering why I was even referred to them at all.

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Barbara Barg

Came in through ER, got seen immediately, they ran a bunch of blood tests and decided to keep me for further testing. The ER staff was great, and I was fortunate to be there when it was low volume. Was shocked to discover that all of of their rooms are private. Ive been to other hospitals where the wait for the room is long. But this is because they have to wait for a bed to free up. Its not because they are neglectful. Happens in most hospitals. The staff on the 10th floor were wonderful. Personable and professional. My two complaints are that the food on the heart healthy diet is inedible. Tastes like warm rubber. Couldnt eat it. So I wasnt getting nourishment and got weaker. Also, because of my persistent nausea, they wanted me to get an endoscopy. I said no. When I saw my GP later in the week, he gave me simple nausea pills which fixed me right up. So be careful of the decisions you make in any hospital. I do think that all hospitals today are primed to give as many procedures as they can justify if you have insurance. Im on Medicare. Your tax dollars at work, or overworked. Lol.

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A Private User

While recently visiting Chicago, I suffered a heart attack and was rushed by ambulance to St, Marys Hospital, where I underwent emergency angioplasty and stent placement procedures in one of my coronary arteries (95% blocked), under the care of Cardiologist Dr. Rajagopal Reddy. Being a complete stranger to the Chicago medical system, and under the emergency conditions, I had no opportunity or basis for choosing either the hospital or doctor, and consider myself exceptionally fortunate in both those choices that were made for me. The emergency and surgical personnel responded rapidly and professionally, both the ICU and general hospital staffs were attentive, helpful and friendly. I received excellent care, was given thorough information regarding my condition and long-term recovery, and left the hospital with virtually no permanent damage to my heart. Faced with one of the most frightening experiences of my life, and relying upon strangers, I could not have asked for better care or a better outcome, for which I will be forever grateful.

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KI

Kim Pedersem

I was brought to Presence St. Marys ER after a fall. I was not thrilled as I asked the EMT to take me to Northwestern or Rush but they refused due to a city ordinance dictating that they take me to the nearest facility (I am assuming that this means the shortest driving distance...Northwestern was actually 0.2 miles closer in distance to my location.). Upon entering my pod in the ER, it shames me to say that my first thought was "what a dump". It would have been so much easier for me to ignore my harsh reaction to these out-dated facilities that dare to hold me in a limbo of pain and uncertainty had my care matched the surroundings. It did not. I was treated with so much respect, patience & dignity that it makes me regret my expectations of entertainment & other luxuries that have become almost the norm. The care that I received by the nurses, doctors and vaious other staff was nothing short of First Class. Thank you especially to my ER Nurse Dani who made my visit as comfortable as possible in all the ways that count!

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