Confidential Care

Category:	Family Counselor
Address:	720 45th St, Munster, IN 46321, USA
Phone:	+1 219-209-6357
Site:	confidentialcare.com
Rating:	2.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–3PM Closed

Location

Photos 2

Reviews 9

Angeline Schuller

When it comes to Mental Health treatment, Confidential Care is one of the best kept secrets in Northwest Indiana. A couple of years back I was looking for an adolescent psychiatrist. I called several of the psychiatrists provided by the insurance company, and the soonest appointment I could find was 3 months out. I wish at the time I had known about Confidential Care. Dr. Vijay is a board certified adolescent psychiatrist who takes her time to get to know the adolescents, and prescribes medication conservatively. This means parents who send their adolescents to see Dr. Vijay, do not have to worry about them becoming "zombies." Dr. Vijay monitors her adolescent patients closely by having a licensed therapist stay in frequent contact with their parents, individual therapists, and school counselors. Dr. Vijay also oversees an Intensive Outpatient Group for adolescents, through which she provides medication management several times a week. I recently started working with Dr. Vijay professionally, and so far, I have been impressed with her expertise and sound clinical judgment. While it is true there may be a bit of a wait when coming to see Dr. Vijay, her patients can rest assured that when it is their turn, she will take the time to answer any questions or concerns they may have about their treatment. Dr. Vijay is an expert at differential and dual diagnosis. When a new patient comes to see Dr. Vijay, they are often sent with an initial diagnosis or clinical impression from their referring physician. If it seems like Dr. Vijay is asking questions like the ones you have been asked by other physicians, or asking the same question several different ways, please understand that is a part of the diagnosis differentiating process. After all, having an accurate diagnosis is an essential to ensuring you receive the right mental health treatment. What I find most refreshing about working with Dr. Vijay, is her candor and integrity. Dr. Vijay is not one to beat around the bush. If a patient appears to be malingering, or drug seeking, she will promptly discharge them from the facility. This is one example of how Dr. Vijay puts her professional values over profit margins, which is admirable. Dr. Vijay would never allow a pharmaceutical company to offer any form of bribe or kickback, as such activities are not only unethical, but illegal. Furthermore, Confidential Care is regularly reviewed by the Council of Accreditation of Rehabilitation Facilities (CARF), to ensure the care being provided is evidenced based, and consistent with industry standards. If your adolescent is experiencing a mental health crisis, I would highly recommend my colleague, Dr. Vijay, at Confidential Care.

Rebecca Persky

I wish I could give this office negative stars. I scheduled on Zocdoc 3 weeks prior to my appointment. I chose this office because it said that they were in-network with my insurance. I provided all my contact & insurance info at the same time i booked the appointment. Because I never heard from them, i also went on their website & wrote an inquiry under the contact us section. Still nothing, so i figured that they had everything they needed. I show up to my appointment, they say that im not on their schedule, & that they have no record of me at all. I showed them my zocdoc emails, & then all the sudden, i exist. Oh but wait, since they were unorganized & unprepared, they took their sweet time trying to verify my insurance. They first told me that i had no insurance at all. So i called my insurance, & they said i was active, but that the doctor was NOT in-network. I relayed the information to the manager, & let her know i was upset because i only scheduled with them because i thought they were in-network. She said no, no, no, we are definitely in network, but its just under our practice name, not the individual doctors. I trusted that answer, & wow, I was wrong. I now have bills for well over $150. So back to my first appointment, I waited OVER 2 HOURS to see the doctor, & the only apology i got was from the doctor. I decided to give them the benefit of the doubt, & saw Dr. Vijay for 2 visits total. First of all, I felt like she didnt believe my diagnosis. She was constantly questioning the integrity of my previous doctors. She also didnt listen to me, i told her that i was having a hard time with the side effects of the medication. Rather than adjust anything or give me other advice, she just kept everything the same. I also believe that this office gets kickbacks from pharmaceutical companies. She gave me samples for a months worth of medicine, & when i was running low on the medication, they left me high & dry. Since the medicine costs over $1000/month, insurance companies do not want to cover it. I called & left 3 separate messages for SOMEONE to call me back because i was out of medication & was sick. Not ONE PERSON AT THE OFFICE COULD CALL ME BACK OR OFFER ANY TYPE OF RELIEF OR ALTERNATIVE MEDICINE. THIS OFFICE IS A JOKE, & CLEARLY DR. VIJAY DOESNT CARE ABOUT HER PATIENTS WELL BEING AT ALL. DO NOT WASTE YOUR TIME OR MONEY AT THIS BUSINESS. GO LITERALLY ANYWHERE ELSE FOR HELP.

Carrie Williams

I have been referring patients to Confidential Care now for a little over a year. As a mental health practitioner, I have been impressed with the program Confidential Care has to offer. Dr. Vijay, is a board certified adolescent psychiatrist. Dr. SJay specializes in addictions. In addition to providing ongoing medication management, Confidential Care has Intensive Support Groups for adults, and adolescents struggling with mental illness, which reduces the need for inpatient hospitalizations. They also provide an ambulatory detox program, which allows my patients to receive all the benefits of an inpatient rehab program, in an outpatient setting. I often receive updates as to my patients progress, which is helpful when providing concurrent services. Most of my patients are able to receive a new patient evaluation within 2 weeks of being referred, and the facility has an on call 24-7 crisis line to help manage psychiatric emergencies. I would highly recommend Confidential Care to anybody who is looking for high quality psychiatric services.

Debora Haines

TMS treatment saved my husbands life. For years he has been struggling with Depression. He tried medication, talk therapy, and even joined an online support group, but none of it seemed to help. Than one day our family doctor referred us to the TMS therapy program at Confidential Care. The procedure was painless, took a little over a month to complete, and was covered by our insurance. It has been six months now, and my husband is doing well. I am so grateful for the TMS program at Confidential Care.

Jeffrey Vollmer

My daughter was referred to Confidential Care for issues surrounding being bullied at school. We met with Dr. Vijay, who recommended my daughter attend a support group for teenagers. At first it was difficult to commit to bringing her three times a week, but the change my wife and I have seen in our daughter has been well worth the sacrifice.

Michael Quezada

Great doctors and phenomenal staff. Go above and beyond for all their patients. Highly recommended

Tabitha Brigham

Great staff, very personable, and understanding. Would definitely recommend to friends and family

Rosemarie Polgar

Excellent care!! Dr S Jay caring and thorough.

jaketheboss

This place is a big bag of trash