Baptist Health Floyd

Reviews 3

MA

Matthew Venekamp

If I could rate no stars, I would! I had the WORST birth experience here. The nursing staff I was given was appalling. Here is my story. I went into the hospital with contractions 5 minutes apart. When I got there, I was given the choice to stay or to go home. I chose to stay because our family was so far away and we wanted to be able to give them plenty of time to get to the hospital. About 30 minutes later, my water broke. My labor stopped. I was put on Pitocin at 7 am when my Dr. Boyd came in. She knew my birth plan. She knew my wishes. I labored for almost 24 hours and I then pushed for almost two. After being denied food for so long, I was exhausted. Denying food is NOT an evidence based practice that is supported by the ACOG. I consented to a c-section that I knew I didnt want. While pushing I had the epidural turned down so I could change positions and push effectively. when I got into the OR, I was not given enough anesthetic and the Dr. started cutting before I was completely numb. When the baby was pulled out, they pushed so hard on my stomach that I had bruises and I felt every bit of it. I was screaming. After my delivery, I was shown my baby for about 10 seconds, kissed him, and the nurse demanded that they take my baby and my husband out to give him a bath. BEFORE I HELD HIM! I was left in the OR scared, shaking uncontrollably, and alone. I tried to ease my mind and pain by talking to the doctors. They continued their conversations about baseball games and completely ignored me. I was wheeled into recovery and I was supposed to see my husband and baby waiting for me. They werent. I asked my nurse where they were and she said "you need to hold on a minute, my feet hurt and im sitting down." WHAT?! I was just in labor for 24 hours, pushed for 2, and had a major surgery and YOU are tired? Can I also just say that she had JUST got there right before they took me back for my c-section. So she had not even been there for an hour yet. I was the last person to hold my baby. They passed him around my family before I got to touch him. He was given a bath before I could touch him. My husband was begging the nurses to take them to me and they just refused for no reason. The nurses passed my baby around, not my husband. When I finally did get to see my baby I had been in recovery for 30 minutes and the anesthesia that I did have was wearing off. And my nurse had given me too much pitocin to contract my uterus. I told her to turn it off. That I did NOT consent to a pitocin drip. She told me I didnt have a choice and turned it up again. My uterus could be seen contracting underneath my blankets. My husband pointed it out and was told that ill get over it. I was literally screaming in pain. I could not even hold my baby because I was in so much pain. I did not get to hold my baby for 3 hours because they took him to the nursery, against my wishes. I was in recovery for 3.5 days. I had complained the entire time I was there that I needed a new bed. I was sleeping on bars and I could feel them through the mattress. I had 14 pillows and they refused to give me any more. On the last day I was there, I got a new nurse. A compassionate nurse. I told her how uncomfortable I was and she did one quick check. My bed was not plugged into the wall and these bed are air mattresses. I slept on a deflated air mattress on a metal frame for 3 days and no one would listen. On top of having a major surgery I then had major back issues for the next 3 weeks. This neglect I experienced required my husband to stay home with me for 3 weeks as I was not able to even walk up and down the stairs in our home by myself. The only apology the doctor or hospital offered me was a $50 walmart gift card. My doctor then told me I would never have a baby naturally. That I was broken. Well, She was WRONG. I was not broken. 3 years later I went on to have a completely unmedicated vaginal delivery with an entire labor, start to finish, of just 3 hours. I pushed 3 times. Choose a different hospital. This one never got the memo of INFORMED CONSENT.

LI

Little Carmelite

Worst hospital in the area. Let me explain why. You know how they say they are such a great heart hospital?? Well, I had came in there (around 11am) with these symptoms: extreme shortness of breath, chest pain radiating down my arms, and EMS unable to get a BP on me. When I got there the ER dr (DR Graves... yep, fitting name) decided to joke about me with the EMS guy right next to me. Since I couldnt breathe right I couldnt even say anything. He decided to tell me nothing was wrong with me except a panic attack and sent me home with Ativan. I left still having trouble breathing, and still in pain. I was popping the Ativan all day trying to be able to breathe so I could work the next day, but it wasnt helping very much. Around 11pm (12 hours later!!) I felt like I was literally dying. I wanted to go to Clark instead because of how I was treated at Floyd but I literally felt as if I wouldnt make it that far so I went back to Floyd. When I got there the triage nurse was snippy and rude when the person that brought me in was trying to explain how Id been there earlier because I couldnt breathe and she said in an extremely rude tone "You shut up, she walked in here, she can tell me whats going on". After throwing my purse at the lady wanting the money and telling her to take it all I was taken to a back room where they FINALLY checked me and found I was having and had been having all day a "Widow Maker" heart attack. I had a 99% blockage in my LAD... It is literally a miracle I survived this at all in the first place, but to have survived it with all that Floyd did on top of it to help try to kill me by sending me home in mid heart attack without checking me is even more of a miracle. After all was said and done, I remember waking up in ICU and seeing my BP on the monitor of 60/30 and saying "thats not good" and passing back out. But I do remember the people in ICU being good... but ER is AWFUL. Even the director of the hospital when I complained told me that they should have kept me even if only for observation due to chest pains on that first visit and he admitted they messed up. They nearly killed me. If you want to live... do not go here for anything life threatening. Id say nothing more than a band-aid station.

GI

Ginny Fleming

Ive got serious concerns about a doctor on staff in the ER – Dr. W**st. From my personal experience years ago, his "caring treatment" caused me to return to the ER three times on the same night. It was a serious situation, but no blood was drawn, no xRays... Only "comments" (first two visits) from Dr. W**st was "Its not a heart attack, go home." Said just like that with absolutely no explanation. Finally, third visit, I was given a *REAL* doctor who did blood work and an xRay. He was most caring & calm when he told me what the problems was. A real condition that mimics a heart attack. Only "cure" was complete bed rest for two days. About three years later (around 2004-2006), I took my elderly mother (with Alzheimers) into the ER -- having her 4th heart attack. [side note: While I was in the waiting room, I overheard four people "testifying" Dr. W**st "tried to kill" them. I, of course, was *very* worried for my mother] For over 40 years, *FOR VERY VALID REASONS* Mom refused all medications and was now refusing a simple aspirin. W**sts rude reply was "Take this aspirin or check yourself out of my ER and Medicare wont pay." As if *I* werent there, this was said to *my mother*... with Alzheimers. He then left the cubicle. I pleaded with the nurse to get the doctor to put the aspirin in an IV so she wouldnt know what shed be given. Hoping she could live over the heart attack and *then* live over the effects of the aspirin. The nurse whispered it wouldnt do any good to even try. I wound up driving my mother back home. At the age of 86, she passed in the spring of 2015 from her 5th heart attack while in the care of a wonderful staff at an assisted living home. They had firm instructions to get her to Clark if she needed emergency care. She passed soon after reaching the ER. I was so very grateful Dr. W**st was nowhere to be seen. This "Medical Monster" shouldnt be practicing medicine -- *ANYWHERE*. But, alas.... Thats merely my humble and *biased* opinion. Before anyone asks -- I *did* sent a detailed complaint to the main-man "Brian" after my first happy encounter with this so called "doctor". *NO REPLY* -- I was ignored. Brushed off liked "icky on a shoe". Wasnt worth my time spent writing the letter.