North Chattahoochee Family Physicians LLC

Reviews 5

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Denton Theriot

To start off on a positive note, the nurse practitioners and doctors here are great. They listen to everything you have to say and have a genuine interest in helping their patients. My major problems is that the office seems incredibly short-staffed and at times it can be a huge challenge to get passed the front office to see an actual doctor with the correct information. North Chattahoochee has a hard time accommodating same-day appointments, unless you call in the early morning. Many times the only appointment available may be 2-3 days away which is unacceptable if youre looking for medical care. Im sure the person on the phone was just being polite, but the gentleman on the phone ended the conversation with "take care" after saying they couldnt help me today. An innocent comment no doubt, but the irony of the statement left a sour note. On three separate occasions, I have been sent to the back where the NPs and other staff had no clue what I was coming in for. Each time the staff marked me down for "prescription refills" when I called in with other problems. The worst offense came when I made an appointment to follow up an ER visit after passing out at work. I arrived 5 min after my appointment (my fault, admittedly), and had to wait over an hour before seeing somebody. When I asked the receptionist how much longer Id have to wait, she passed the info to whoever was in the back. Even from the waiting area, I heard her say "Hes just here to refill his prescriptions and came in late." I have no clue where they kept getting this info from, but its a bit disturbing when a medical team cant get their facts straight. Short version: Good doctors, bad front office.

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Marcus Daiber

Clearly I should have read the bad reviews here first. I made an appointment for an annual physical. In order to get in a little faster I accepted an appointment with a nurse practitioner. I arrived at my appointment time a little early and filled in paperwork. There was a short wait. The physical took about 1.5hrs mostly waiting for someone to perform the next step. When I made the appointment I asked for a standard physical, and that I would want to be informed about any extras. I reemphasized that when I came in the day of my appointment. I was supposed to get a phone call from the office about the results. That never happened. Instead I received an email stating that I owe them money. After some research and back and forth I was told that several tests were not covered by the health insurance. After further research I found that the ACA (ObamaCare) describes what is part of an annual physical and what is not. They clearly performed extra services without explaining that to me, and charged me or services not requested by me, nor considered part of the “standard” physical. I have tried to argue with the office. Of course to no avail. To this date (2 months after the physical) no one from the office has called me to explain the results of the physical. In essence: To be frank here, the service I received is worse than what I would get in about the lowest class fast food: 1.) I did not get what I ordered. 2.) I was overcharged. 3.) I was not even delivered any results, when I chased it down it is incomplete, to this date.

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Shinynew Penny

The front desk is so incredibly rude. I could not believe how unprofessional the girl who took my call was. I called the office an hour and 15 minutes before closing to ask if I needed to go to the emergency room or not. All the girl said to me was "well everyones leaving in 15 minutes so I can tell you right now you wont get through to anyone today." What? OK, so no one could spend 30 seconds on the phone with me to answer one simple question? Seriously? Not to mention that 3 hours before I called I had to wait 45 minutes past my appointment time, without one apology! I work in the health-care field so I know how busy it gets, but still. A simple "Im sorry we kept you waiting" goes a long way. I will not be returning for their care, but I guess that is what is to be expected with such a large practice. UPDATE: I spent 5 days in the hospital with a severe kidney and blood infection. To be fair, someone from the practice did call to check on me 3 days after my initial appointment (apparently the nurse practitioner I saw was concerned about me). I called back and let a message about the treatment I received from the girl at the front desk. Almost immediately my call was returned, the office manager apologized on behalf of the front desk staff and promised me that it would be dealt with accordingly. My original rating was 1 star, but because I received an apology and a follow up Ill bump it up to 2.

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Ryan McDevitt

Heres my experience, which ended our patient relationship after 3 years of care: 1. I needed an emergency inhaler, an Rx Ive used for over 10 years prior to heading out of town on business 2. I spoke to Stephanie at the office and explained the allergy season and my health, who informed me Id need to set an appointment to see the physician (doc had no availability until after returning to town) and that physician would not refill the prescription regardless of reason. If I had breathing problems, I should go to an emergency room for relief. 3. Before hanging up, I asked Stephanie to cancel the appointment, which I had previously scheduled. 4. Several texts and emails come from the office confirming my upcoming (cancelled) appointment. I replied to every communication, asking the appointment be cancelled. 5. The morning of my cancelled appointment, I received a phone call from an MA at the office, informing me that thered be a fee for my missed appointment. 6. I explained my cancellation to her and that I was very surprised "how horrible their communication service was" 7. She hung up on me 8. I received a certified letter at my home, informing me that Dr. H Lonnie Gardiner had terminated our patient-physician relationship All in all, Id say this is the least personal and poor patient care Ive received. Please make your judgement from my experience.

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Kali Hanson

I was a patient here for 17 years and over the years their service has drastically declined. Initially, the doctors cared and were easy to work with; however, over time they got too big and each patient is now just a number with a 10-15 minutes time slot. Get in and get out. For me, the final straw was when I called the morning of to cancel my 8:00 appointment because I could not drive to the office for fear of having a seizure. I didn’t feel well and in the past the way I felt could trigger a seizure. Because this was unforeseen, I didn’t have anyone to drive me to the office so I had to call and cancel. I was billed $75 for cancelling the day of my appointment. For 17 years my chart has shown that I suffer from epilepsy and no one cared because it was ‘policy’. Based on North Chattahoochee’s policy, I should have driven to their office and risked having a seizure in order to avoid the charge. I have paid $75 to avoid this charge hitting my credit report and quite frankly I am tired of speaking with the staff to see what can be done. The fact is that the staff doesn’t care about me and my healthy, they only care about making money. They’ve made plenty of money off of me and my family over the last 17 years. I will no longer see this doctor and am currently looking for a new GP doctor.

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