North Atlanta Primary Care

Reviews 3

JU

Julie Dise

My primary care doctor recently changed to NAPC in Johns Creek so I followed her there, even though there is no good way to get to/from the middle of Johns Creek from Gainesville. But after my experience so far with NAPC, Im afraid I need to look for another doctor. Communication internally and with patients is terrible to non-existent. The patient account website is not updated with current medical information, labs, history, etc.... I feel more like a customer in line at a bank than I do a patient in my doctors office. I was first required to go on line and create an account before my first appointment, which I did. This was frustrating enough as its not a very user-friendly portal. I called prior to my appointment to verify that records from my doctors prior practice had been received, and it was confirmed yes. When I arrived for my appointment, I was asked to complete insurance forms, etc..the same thing I did when I created my account on line...so why did I bother? I met first with the nurse who reviewed my insurance information AGAIN, and then proceeded to take my full health history, my prescriptions and dosages, prior lab results, etc... and asked why I wanted to see the doctor today. I asked her why she was asking all of this information when my prior medical records had been received, and that this was clearly a follow up appointment. The response was just that she would have to check on that, but in the mean time I had to answer the questions. I finally saw my doctor, reiterated AGAIN what I had told the nurse, asked to have 2 prescriptions filled through ESI (mail order prescription service), and then was ushered to another spot to have my blood drawn. My doctor advised she would call me in a couple days with my lab results, but that I could also go on my patient account and get those. I was given a printout of the office notes for that visit, which were not accurate and did not mention one of the issues I wanted to discuss w/the doctor. 2 days later I received a call from my doctor with my lab results. A couple days after that I received a text from the local Wamart that a prescription had been called in there...this was not what I had asked. I called NAPC to inquire and was forced to leave a voicemail message on "the nurses mailbox", with a recording that promised a return call w/in 2 business days. Well, no return call, so I called again and was forced to leave another voicemail, this one not as polite as the first. I received a call back the same day, explained that I had 2 prescriptions that needed to be filled by ESI, not Walmart, and the young lady apologized and said shed take care of it. A little while later that same day, my doctor called me, not knowing that I had already received a call back. So another week later, I have an appointment with a chiropractor who is looking for my lab results. I went on line to my patient account, and still, 2 weeks later, no lab results. So I placed a call again to NAPC, this time having to leave a voicemail message with another department to get my lab results. As with every time I call, NAPC, Im never able to speak with anyone, always have to leave a message, and allow 2 business days for a return call. Im very frustrated with my first experience with NAPC, and the lack of appropriate and timely communication. As much as I like my doctor, I dislike the practice she has moved to....Ill be searching for a new doctor as soon as my medications are regulated.

A

A Private User

We have reached a new level of incompetence with this practice. It has been three weeks since my labs for an intestinal disorder and cholesterol check and nobody has contacted me with the results. I then discover that this must be done on-line, on their website, but, first, they must send the patient an email with security information to access this info on their website. To date, I have not received an email and, therefore, have no access to my reports. After calling their office, it was discovered that two office employees had two different spellings of my last name and therefore I did not receive an email that would have allowed me access to the on-line information. First, their emails to me with an incorrect spelling should have bounced back to them indicating a problem. To this, there was no response, just silence on the phone, when I told them how email works. Secondly, I filled out oodles of paperwork on my initial visit with the correct spelling of my last name, of course, and my correct email. I reminded them that they could have referred to those documents for the correct address. Again, silence on the phone. I got the office manager on the phone and asked for my Doctors email address and was told that I could obtain that on-line. I reminded her that I need their initial email, first, allowing me to access that information and, therefore, could not email the doctor without it. Incredibly, she did not know this. Finally, I got a nurse on the phone and discovered that my cholesterol test was not ordered by the doctor, for which I fasted all day and made a point of discussing this with everyone on staff. The staff is inept. They have no concept about customer service. I was made to feel like I dont exist and I still dont know if my condition is life threatening or not. THIS IS THE WORST SERVICE EXPERIENCE EVER!!! I am reminded of an Abbot and Costello bit. Holy crap! How do they keep the doors open??

CH

Cheryl Whitted

I have never in my life been so frustrated with a business. After the complaints, the emails the letters I received a collection letter for $57.00. DO you think anyone contacted us? One person who could not help in billing. The treatment from the worst most unprofessional office manager and to the doctor who didnt have the decency to even introduce herself, you suck. This whole practice except for our PA is a freaking joke. Who knew that after 90 days of pain medication we would be treated like drug addicts and sent to a pill mill?? REALLY?? We were blind sided with this rule and treated like scum. Well now this scum has great health insurance and I am sure between the two of us someone out there would love to treat us. We received a letter today saying they could no longer treat my husband. Well MR COO guess what??? You lost two not one!!!! So how many thousands of dollars do you think you just lost because no one would listen or even care? Just because your a doctor doesnt make you honest. Your doctor did a crappy job and cant admit it! For us to drive to Johns Creek to be treated like crap and then billed for it? Um no. I paid for the nurse and after all my letters and emails and complaints I guess I should thank you....Thank you MR COO for letting us go....No more wasted time driving..no more wasted time trying to get an answer to anything.......At least I can tell the BBB NOTHING WAS RESOLVED.......