LensCrafters

1649 S Stapley Dr #108, Mesa, AZ 85204, USA

Category:	Eye Care Center
Address:	1649 S Stapley Dr #108, Mesa, AZ 85204, USA
Phone:	+1 480-345-7656
Site:	local.lenscrafters.com
Rating:	3.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 11AM–6PM

Location

Photos 41

Reviews 22

Kathleen McComsey

I went in yesterday to have my temple protectors replaced... something I have had done a few times at the other location. The woman working (never gave me a name so I dont know it, it was opening yesterday) took my glasses in back to replace the temple protectors, no problem.... when she came back, she put them on my face, asked me how the felt, and hurried me out. I thought it was because she seemed to be the only one working and it was busy. I got home and a corner of the frames are broken. I contacted the company that makes the vintage frames, and they no longer make them. I dont make very much and saved for these for a long time. The lenses (purchased at lenscrafers) were almost $400... I cant use the glasses or the frames now. If I could give 0 starts I would... I am totally devastated.

Sheryl Bateman

My daughter has a very strong prescription, so it is hard for her to live without her glasses. She lost them on a weekend, and we were anxious to find a place that could quickly replace them. Most of the time it takes about 2 weeks to get her prescription filled. LensCrafters was able to fill her prescription on a Sunday, and it only took an hour. On top of that, the customer service was excellent. Charles and Holly were very patient and thorough even though it was almost closing time when we came. They continued to be kind, helpful, and professional even after they found out we were buying the cheapest frames and lenses.

Heather Hinchliffe Rode

I came to this location after a frustrating experience at my usual LensCrafters of 8+ years. Jeanine helped me the moment I walked through the door. She listened to me and helped me get exactly what I needed. In the end, I found frames that I liked even better that werent in the selection of the other location. She wasnt pushy at all and the transaction was smooth and fast! The other employees working were super nice and giving the same great service to their customers. It was an overall great experience. I wish all my errands and shopping trips could be his great. This is now my new go-to location. Thank you SO MUCH Jeanine!

Vince Evans

On a recent business trip to Phoenix, I needed my sunglasses fixed and had purchased them at a LensCrafters in Florida. I found this location and was fortunate to find Chris and his colleagues in the store late on a Wednesday evening. Not only did he go out of his way to repair the sunglasses, he cleaned my reading glasses and gave me some advice on golf sunglasses....a very knowledgeable and highly personable man. And he didnt charge even though I was willing to pay....I highly recommend this crew. Thanks Chris for your professionalism and courtesy!

Adriana O

Horrible! This place is all about making money. Hidden fees. Getting authorization from your insurance takes forever. We had to just leave and they called us. We just decided to go somewhere else. They also said that the visit would be a certain amount and we paid double for just exams because of all the up selling and you find out your charges at the end. Im just so dissatisfied, they really do nothing to make you feel comfortable. Just a bunch of commission trying to be made. Would not recommend this business.

A Private User

Qualified help, but the worst customer service, they are so under-staffed all they do is apoligize to you for the wait, try to talk to someone on the phone forget about it, not going to happen!!! prepare to spend at leasst 2 hours waiting to get helped and fitted, they are interupted all the time by phone calls, and people wanting to get there glasses. This is a horrible way to to run a business, always under-staffed to make profit on your wasted time. I WILL NEVER GO BACK AGAIN-----BEWARE!!!!!!

Daniel Varner

Staff very helpful and professional. Lab very slow. Maybe its just me, but I feel that the reward for relenting to plus selling (read: giving Lenscrafters more money) should not be having to wait an extra week - almost half a month - to receive what you paid for. From a chain that used to boast youd get your glasses "in about an hour". Again, the staff was fantastic, but I will not be using Lenscrafters for my next glasses purchase due to how slow the lab is.

Huang Jianhua

Zero star if possible. I have my eye exam and a new pair of glasses there. But the degree is a little higher than what I expect. Then when I went back to changed my glasses, the manager is rude. She just want me to upgrade the lens to higher level, so that they can make more money. After I said no, she just want to push me out! This store never care about the customers feeling. They only care about money.

Dayton Harris

Incredible! I called in to get some eye trouble diagnosed. Charlene answered my call and was EXTREMELY helpful and kind. She got me right in with a doctor, and was very thoughtful and explained everything to me very well. The people here definitely take their job seriously and go the extra mile. This is the first review Ive ever written. Thats how impressed I was!

Russell V

Poor customer service. Will not sell contacts to you close to the end of your prescription date. Cite some unnamed "law" that prevents them from selling you contacts as your prescription is about to expire. Would not actually say what law this is, must be the law of needing to perform more eye exams for the cash it brings in.

Sam Sosa

Dr. W is awesome, the staff is nice and the prices are on the little expensive side, but we were happy with what we left with. They take their time to make sure you look good in what you chose.

A Private User

I love the way I look now! Thanks for the perfect glasses and the manager was so polite. This eye place is excellent. Peggy you are awesome! Nick. A++++++++++++

Rebecca Carroll

I felt very comfortable there, the staffs were very friendly and polite. I didnt have to wait long to get the process going. I will go back for my next exam.

Gloria Estrada

Closed early, its not even 8:30 & the doors are closed, lights are off & no one around. If the times have changed they should have updated that

Javier Ornelas

They are all very professional. It is a wonderful office. I liked them at Fiesta Mall and followed them to their new location.

Ethan Hansen

Im excited they finally moved in from Fiesta mall. Ive always had great service and everyone has been friendly.

Ethan Truman

This location is awesome, and it has MOVED! They are located at Mesa Grand, just off of US 60 and S Stapley Dr.

mocavius

Phone calls take a little more priority rather than customers waiting in chair.

Krsty GT

I came here after 7 PM and it was closed, even if they work until 9PM