Excel Eye Center: American Fork

Reviews 15

LA

Laura Gajdos

I brought my daughter in who had been to Walmart a few years before and she was fitted in contacts for the first time. At Walmart they never offered her a different brand of contacts then the one they put her in. She pretty much was stuck with one type with her astigmatism. The brand was ok, but when my insurance covered a visit with Excel we came to the American Fork one. They were so nice, professional, and there was no wait. We showed them the brand of contacts she was wearing but that we were interested in trying other brands if there were any others. They explained well the small fitting fee she would need to pay to try different ones and that would include the return visits with the Dr. We found out there were different brands and they did all fit and feel differently for her. So it was nice to get options and to finally find a brand that worked better then the one the other place put her in. Our whole family comes here now. Great staff, and Drs!

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Alex Nelson

I came in for an eye exam for a new contact prescription since mine was becoming expired. I was told he could not write me the same brand as my last contacts. Diagnosed my eyes wrong with a prescription to high in one eye and with an astigmatism I didnt have. After I had purchased contacts that were to blurry to see through, I had to go back in there while I had to wear two right contacts to be able to drive. When I went in I told him I had the lower prescription in both and he told me I fixed the problem myself. Now I am stuck with a prescription that doesnt work for me and is almost blurry every day due to the wrong diagnosis of an astigmatism. I wouldnt recommend this practice and would find somewhere that is going to diagnose you correctly.

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Brian Bambl

Okay in office visit. Saw the a tech for most of the time then the Dr. for a few minutes. Billing with them has been terrible. It took them 4 months to get my billing correct and kept blaming my insurance company. They sent me a new bill probably 2 or 3 times. However they were billing it wrong the whole time. After they got the billing correct I then paid the $20 balance remaining. 2 months after I paid the remaining balance they tried billing me again. So the eye exam was okay, but their billing department doesnt know what theyre doing. I wont go back to them because of their lack of organization in their billing department.

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Jessica Campbell

Took my 5 yo in to get his lazy eye checked out. Bit of an ordeal trying to get the drops in his eyes, but the nurse was super understanding. Dr. Gunther came in and was great about putting the him at ease with his enthusiastic demeanor. He referred us to another doctor at their Orem location who is a pediatric opthamologist. That alone rates 5 stars as I really appreciate any doctor who is willing to defer to someone with greater expertise so as to ensure youre getting optimal care. Definitely will be going back and referring to others. Also, theres a play area in the waiting room and both of my boys got sunglasses on the way out.

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Eileen Clasby

I have been a patient at the American Fork office for several years. I have seen both Dr. Hunsaker and Dr. Simmons. Both doctors are just great! Very professional and friendly. Every visit I feel at ease and comfortable. The wait time has always been minimal, which is very important to me. The staff are super friendly, and helpful. Ive gotten all my glasses and sunglasses at their Optical Shop, and they are top quality! I love that I can stop by anytime and get them adjusted and cleaned. I would and have recommended Excel Eye Center to anyone who is looking for a top quality, one stop shop.

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Roger Griffin

When you see as poorly as I do, you tend to be hypercritical of your eye doctor. I hadnt seen Dr. Simmons before but thought I would give him a shot. I was extremely pleased with the time and patience he showed in finding not just the right type of contact to fit my astigmatic eye but in finding the right type of material that didnt bother me. I had several followup appointments where he tweaked everything until we were both satisfied -- yet he never grumbled over the extra time he spent getting my Rx just right. I would definitely recommend Dr. Simmons and Excell.

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Chris T

I have been going to Excel Eye Center for several years and my experience has been nothing less than amazing. The staff is friendly and very helpful--especially Dr. Gunther! He has helped my family with all of our general eye care needs; he even performed a more advanced procedure on one of my Dads eyes with stellar results. But wait! Theres more!! Excel even sells contacts for a bit CHEAPER than Wally World and 1-800-something-or-other and sports a nice selection of glasses, to boot. Moral of the story? Excel Eye Center is good for the soul.

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Tori Palma

I had a great visit here. The front desk staff were nice and welcoming. I didnt wait long past my appointment time to go back. The technician was very nice and knew what he was doing. Dr. Hunsaker has great bedside manner and explained everything. Id definitely recommend friends and family to go to this office.

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David Brenchley

The only issue I have is they need to upgrade their technology. I called to get a past subscription and they had to fax it to me. They could not send it to me by Email because of technology issues. I havent used a fax machine in 2-3 years. Please upgrade your infrastructure.

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IV

Ivy Grider

I went to pick up some glasses I had ordered from them and the prescription was so bad I couldnt see through them at all. I asked if I could return them and they said no. I would strongly suggest going to one of the many other Eye Doctors that would be happy to work with you.

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James Davis

I saw Dr. Simmons for an appointment to get my first pair of glasses. He was very friendly and professional. The staff at Excel is great, and they work really hard to take care of their patients. I would definitely recommend Dr. Simmons to anyone looking for better vision.

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Jason Wadsworth

I am honestly surprised at the bad reviews that I have read. My experience has been nothing like those of the negative commenters. They have always been good to me and an enjoyable group to be around. I am glad that the majority of commenters feel the way that I do.

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Kathy Deimler

In the past Ive had a hard time finding an eye Dr that I felt comfortable with, I went and saw Dr. Jesse Hunsaker and was very impressed with him, the exam was fast but thorough, and he answered all my questions concerning my eyes.

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Bryan Baker

Dr. Gunther and his staff at Excel Eye Center always take very good care of me. Theyre friendly and professional, their facilities are clean and modern, and their equipment is up to date. I would definitely recommend their team!!

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Karl Young

I needed to get a prescription sent to a Walmarts vision center in Idaho. I didnt remember the fax numbers and the employees went the extra mile and took care of it. Very Impressed!

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