Eye Care Of Iowa - West Des Moines

1905 Ep True Pkwy #103, West Des Moines, IA 50265, USA

Category:	Eye Care Center
Address:	1905 Ep True Pkwy #103, West Des Moines, IA 50265, USA
Phone:	+1 515-225-0877
Site:	eyecareofiowa.com
Rating:	4.1
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–7PM 8:30AM–5:30PM 8:30AM–5:30PM 8AM–12PM Closed

Location

Photos 5

Reviews 15

Brey

The frames at this place are ridiculously expensive. The service is TERRIBLE! I have been dealing with them since mid February and still do not have my glasses. Apparently if you dont have "specific" insurance than they send your order to a random lab somewhere it will take 2 months to complete. Basically go spend your money elsewhere because these pompous people will NOT appreciate you and have no idea what proper customer service is...never again! I will leave you with the e-mail sent to me yesterday (3/9/17) from one of the owners. Hi Brey, Hopefully Heather from my office was able to get ahold of you this afternoon to explain the reasons as to why your glasses are not ready yet. It does look like things were ordered on the 22nd of February, and for a single vision pair of glasses we should get a turn around of 5-7 business days. When you add things like anti-reflective coating and such though, it can take more like 10-12 days. This is completely out of our hands unfortunately based off what labs we have to use, which is insurance dependent. We have an in-house lab in Des Moines, however certain vision insurances don’t allow you/us to use that lab, as they have their own lab contracts to adhere to. I understand this is a frustrating process for you, as it is for us on our end too. Heather has already added another rush on your glasses. Hopefully they will pass their final inspection tomorrow and get them shipped out for next day shipping. Thanks for understanding. Best regards, Dr. Blasco Been getting glasses for the past 18 years and it has never taken this long for an order. And this was only after they lied about the price of the frames and tried to tack on an extra $100. Bad business! SHOP ELSEWHERE FOLKS!

T1000Iris

If you get the wrong prescription, you do not get a refund. My insurance paid $1061.20 for my progressive lens and I paid $678.96. The company that makes the lens replaced them for free but Eye Care of Iowa refused to help me with any kind of discount for new ones. The new ones are also not the right prescription so I have to go to another optometrist and pay for them out of pocket. I was told that they have never had a problem like that before. Well, I have never had a problem getting the right prescription before either. Ive worn glasses since I was in grade school. Now Im stuck with expensive progressive glasses that makes me nauseous and causes eye pain. Follow up- I got a phone call from Eye Care/Iowa asking me to come back to the office so they could check my prescription. After speaking to another Dr. he made a change to my left lens and assured me that they would make sure I had a prescription that worked for me. My left lens was replaced quickly and now I can see without any side effects.

JetFalco

I used to go here as a kid. Got my first pair of clunky 90s glasses from this place. I dont remember lots from way back then, but I do remember lots of smiles and happy vibes. Now, as an adult with my own insurance, I recently was able to return to get a few new boxes of contacts, and it was I never even left. The staff is unbelievably helpful, and the smiles and happy vibes never faded with the times. Over the many years and changes in prescriptions and doctors, I am glad I cam back. I truly feel this is the one place I can trust and feel at home with when it comes to caring for my eyes. I appreciate the great work and care you guys have for your patients, and Im always happy to call you up for an appointment, or recommend you to friends and family. Thank you! :)

Richard M. Kim

My initial routine vision exam visit was turned into medical exam where reason for visit was just annual check up. This became insurance/billing nightmare. They are clearly greedy, wanting more money from you! According to Medicare Carrier Manual, Part 3, under Coverage and Limitations 08-94 section 2323, the coverage of services rendered by an eye care provider is dependent on the purpose and presenting chief reason for the examination rather than on the ultimate and incidental diagnosis (es)”. Therefore, if a patient presents to a provider’s office for a routine examination, and during the course of the examination a medical diagnosis is discovered, the examination is still reported as routine.

Steven Crouse

They tried to up-sell contacts to me. They gave me a six month supply and informed me it was for a full year. They switched my brand to the most expensive one they sell and my insurance only covered a third of it. Then a year later they called me multiple times to schedule a yearly check up that I never scheduled. They called several times during the day (business hours) and even interrupted a meeting. I never asked to come back and they harassed my by calling multiple times. I will not be returning to this office.

Valerie Bauer

I love how every doctor that we come in to see takes the same great care of me and my family as the next. You always know when going in what to expect and the doctors are great with my kids. sets their minds at ease before checking out their eyes and really explains the process and what he is doing to them. My kids love knowing whats coming and why the test is being done. We have been going to Eye Care of Iowa for over 20 years!

Tammy Simpson

Eye Care of Iowa is efficient and works well with my VSP vision coverage. The staff are always pleasant and my appointments have always moved right along. I really enjoy their selection of glasses and the attention that I received picking out glasses. Most of all I really appreciate their knowledge of my VSP coverage so I know that I am getting what I should out of my eye care insurance.

Kellie Lewis

I had a medical eye issue occur and had to see an eye doctor immediately. Eye Care of Iowa was able to fit me in at very short notice and accurately diagnosed and treated my eye. I was very impressed with the follow up and service that I received. I would never go anywhere else!

Shelly Schear

While searching for a specific eye glass style, it was recommended I visit this location. I found a pair and, although this location was extremely busy, the staff did everything they could to help me with my purchase. I would recommend others to Eye Care of Iowa.

Brad & Charity Rosander

Always welcome smiles and greetings from all the staff. Patient with a crazy busy family with a teenager and a toddler running around. Flexible open times to accommodate busy schedules.

Missy Jorgenson

Simple, speedy, and courteous experience. Clear explanation of my vision results. Kind staff delivering a very patient friendly experience. Highly recommend their services.

Michael Churchill

Extremely courteous and very helpful. Friendly and just overall nice people. This is what customer service should be. Highly recommend this place for all eye care needs.

Scott Wendl

Dr Nesheim and his group do an excellent job. They take care of the client afterwards too. If you have any eye issues or just need an exam I would highly recommend them.

Judy Russell

Easy-to-find location, very accommodating when making appointments, very friendly staff with clear explanations of the tests and care needed. Ive never had to wait!

Dave Lyon

I needed new glasses. No waiting and the attendant was courteous and knowledgeable. The glasses were delivered as promised and were as expected.