Brident Dental & Orthodontics

Reviews 4

JO

John Brigden

IF YOUR TIME IS VALUABLE DO NOT USE THIS DENTAL OFFICE. I am re posting this review because my previous 2 reviews have strangely disappeared ? My wife and I used Brident on WCB for 18 months. We always paid in cash upfront,always. We were always on time,always. We were treated more or less on time as new Patients, however, this was on a decreasing scale as the early months went by. After a month or so, we began being called thru later and later, after arriving early for our appointments. After been called thru we were given xrays, if not, we were shown to a dental chair/cubicle and routinely told we would be seen to by the Doctor shortly, and we were then left staring at a blank wall. More times than not, you could clearly see one or more Doctors texting or whatever on their cellphones. Sometimes you could be left there unattended for an hour, in our case sometimes four hours, yes four hours. This would be after sitting in the dental chair/cubicle, but it could already have taken them an hour or more after your appointment time before they eventually maneuvered you to the waiting dental chair. After the Doctor eventually finds time to come and see you, they will then propose treatment and leave. After yet another wait they take your Credit Card from you in your dental chair, and you pay in advance, it made us feel like they did not trust us, to wait until we had finished the treatment and appointment before asking for payment. After you pay from your chair you are left for another undetermined and unexplained wait, could be another hour or two, especially if you are then moved to a dental chair in a cold cubicle with a TV. We routinely heard other Patients complaining about all of the above. If you read the other reviews here they all say much the same things. After the last incident of being kept waiting for a totally unreasonable amount of time (for a simple 6 month check up, and the seemingly obligatory deep clean) I gave the Doctor a piece of my mind, demanded my money back as I still hadnt been treated and left. I had a childhhod accident and wear an upper partial, never have my previous partials broken. Two of the ones Brident made for me lost teeth within the 18 months. No doubt the standard, default, repeated, reply, from the Brident Dental Manager will appear under this review, as it does all others. I took the advice given in the Managers reply, and contacted Brident at the email address given (more than once) and never had a single reply. We will never return to any Brident office,never. If you are doubtful of any of the above then please read the other reviews.

---

AS

asdf asdf

Horrible. First off, I never take my time to write a review, but I had to this time to help prevent others to go through the experience Ive been through with Brident Dental. I believe my main issue stemmed from the front desk and actual office. I was going to Brident off of Western Center for about a year and a half and every EOB they did for me was far off which totaled in over $500 of blindsiding bills. Im thinking it came from the girls at the front desk not properly working with my dental insurance company correctly. The estimates were so far off. There were times I sat there and asked repeatedly if this was the correct estimate and that I shouldnt have any shortfall payments, but I did. I tried reaching out to the manager about 9 times in one week to discuss the variance in estimate, but she never returned or answered my calls once. The girls at the front desk stated she was too busy to talk to me, but one girl did apologize for the inconvenience. Also, my 5 year old son attended Brident Dental off of Western Center with me. We had one Asian lady dentist (dont know her name) work on my son that was great. I was able to sit in the room while procedures were being done on my son. I went back for another procedure for my son and an Asian guy dentist (dont know his name) would not allow me to sit in the room while he worked on my son and he explained its a hazard which I do understand, but there needs to be some consistency at the office. One more thing to add, I had an address change while I was a customer here and I had to request an address change 3 times. I was never receiving bills when I moved and I had to follow-up with the office 3 times to ensure I was getting my bills on time so I wouldnt be hit with a late fee. When I called the third time to update my address, the lady taking calls told me it was a courtesy for Brident Dental to supply paper billing, after the fact that I told her Ive requested my address change this third time haha. Overall, the experience for me wasnt great, but it could differ for other customers. The administrative work and management needs to improve greatly at this office. When I closed my account with corporate, the lady apologized and understood my complaint and offered my about $30 discount off final bill. Hopefully, no one else will go through a bad experience like I did. Ill bring my and son and myself to another practice.

---

CO

Colleen Rustin

Worst experience, ever-and I dont even have dentist anxiety! I made an appointment with this Brident location to get some major work done (5 fillings to be exact). This location was covered through my work insurance, and is relatively close to my house. When I made the appointment, they refused to accept a transfer of records from a year prior, saying that any recent exam information has to be within 6 months. Ok, fine, so I scheduled a first screening appointment for a Tuesday morning. I get a call Monday, saying that the dentist was not going to be there, and that they needed to reschedule my appointment for Thursday. Ok, fine. Then I get a confirmation call saying that my upcoming appointment is for FRIDAY. I quickly corrected the caller, and she agreed that the appointment was actually for Thursday. So I go in 30 minutes before my appointment, and complete the new patient information. I complete it, and then ask the receptionist how long new patient appointments take, and she says "oh, maybe an hour or hould and a half." So then I wait, and wait, and wait some more. After I waited in the waiting room for about an hour, another patient (who arrived well after I did), was taken back. I ask the receptionist, "Did she have an appointment before I did?" and she replies "No, but shes not a new patient. I TOLD YOU THERE WOULD BE A WAIT." At this point, I lost it and let her know that in fact, she did not alert me of this long of a wait, and that since I had to get to work, they would not be receiving anymore of my time or money. I left without getting an exam, cleaning, or scheduling the dental work that I need. Also, it was very clear that the dental staff were coming in late, and that they were possibly short staffed. My appointment was at 9:30, which isnt exactly early. If the receptionists had been one bit more communicative, honest, or just happy to be there, this could have been a different experience. DO NOT GO TO THIS FACILITY!!! YOU WILL REGRET IT!!!!

---

AN

andreya hernandez

I originally picked this place because they were open until 7 and had Saturday hours. However, any time I try to schedule an appointment later in the day or on a Saturday, they tell me they cant. Dont say you have later hours if you wont schedule an appointment after four. Not only is scheduling an appointment always a pain, I also had the worst dental experience of my life here. Fun fact, they dont put you under when doing tooth extractions. I needed four teeth pulled for my braces, and the oral surgeon (who comes in once a month only to pull teeth) pulled them all while I was completely awake. He had the absolute worst bedside manner of any sort of medical professional I have ever met. I kept telling him I was in pain, and he said, "No, thats not pain, its just pressure, youre getting the two confused." Yeah, I think I know when Im in pain, jerk. I ended up having a full blown panic attack, and he just kept saying, "You need to calm down." When it was all over, they didnt tell me if I had stitches in my mouth, if I needed to come back, or if I even had a prescription to pick up. Pretty much scarred me for life. Before that, I had gotten several fillings, and none of them were done by the same dentist. Some were better than others, but a few of my fillings still hurt when I eat certain foods. I also have braces from the orthodontics side. I havent had as many problems with them, mainly scheduling. They say to come back every six weeks, but dont have any openings six weeks from then. I almost feel like they do it on purpose so you have to have the braces longer and spend more. As soon as I get these off, I will definitely be leaving Brident.

---

---